Firstly, I was given by you a delivery date of a Saturday (not requested by me) when I phoned to see if there was a potential earlier date, I was told that I hadn't paid the extra £139 for a Saturday delivery !!! He said that if I didn't pay then the delivery would be put back to a weekday - I complained , he then said he needed to check with the store and came back 5 minutes later to say that it was good news, there would be no charge - was I happy with that?!!!!
Next delivery drivers were clearly in a hurry and dispite me saying when they rang to advise they were nearly with me that the back entrance to my house would be better as the front door is difficult due to having to turn left as soon as you go in, all the furniture was being unloaded before they had a look. Then when trying to get the sofa through the door, one of them said it was stuck, so the other one pushed it and took the top of my door frame off!!! They had the nerve to say that it didn't look like it was stuck on very well, but if you heard the crack you would have thought the whole door frame had broken!! I was then promised a phone call from the area manager first thing Monday, but no call has been received so I am off to the store to complain now.
The purchase experience in store was great but the delivery was something else!!

The guys delivering were great and considerate - and they also advised the delivered item was damaged. They took photos of the damaged item and advised that they would submit a damage report.

Five stars, so far, for the helpful and cheery salesperson, Jake.
He answered all our questions and helped us finalise the details of our purchase of a Crociale corner unit sofa bed.
Promised delivery before Christmas.
Excellent experience

The delivery crew arrived as notified and kept us always informed of their actions, they were very pleasant and courteous, and efficient in setting up and clearing up at the end.
The overall service starting with the salesman (Richard) at your waterlooville branch Who was a model ambassidor for the company.

Fantastic from start to finish
Frank the best salesman to the best delivery guys couldn’t be happier would highly recommend your company

Fuss free, faultless delivery by friendly professional team.
A shout should also go out to Elisa, manager of the Waterlooville branch, who could not have been more helpful and was so patient and thorough and made our purchase a nicer experience.

Marcus was very knowledgeable and helpful when deciding on a sofa bed

Great customer service! Bought the sofa we wanted easy process great staff member Frank was sensational!

Jake at SCS Waterlooville store was simply excellent. He answered a couple of questions then left us to browse the store. Found him again and he helped us through the ordering process, outlining the various options and choices.

Unfortunately after purchasing disorganised. Pointless email received about measuring doors without giving sizes of the pieces to be delivered?? Fed back to have store manager call without leaving a message. Tracked her down to be told I’d been rude and after the sale it was nothing to do with them and they don’t see the order tracking system.

Frank the Dane, possibly the best sofa salesman in the world 🍺🙏👍

We went to look at sofas for our newly decorated lounge. We spoke to Frank the Dane who was humourous and answered the questions we asked. He understood what we needed and sent us further details, although the email didn't come through properly. We went back a few days later and Frank remembered us and what we wanted. He was patient and honest which made the process easy. Great service.

Very good experience in ScS Waterlooville, my wife and me went some time ago and met Frank the Dane who could actually sell ice to Eskimos. We gave ourselves a breather from looking for sofas but went back after a couple of months. You can have any material displayed in store on fitted on any of the sofas. All the staff in this store are very helpful but we inflicted ourselves on Frank once more and finally chose a sofa set. We would recommend this store and it has a large range of Italian furniture. If you are served by Frank he has a unique style which made the process very easy.

The store in waterlooville was light and refeshing to walk into.plenty of choice and i had help from a lovely sales lady called Jess.I purchased a Sofa bed that Jess helped me with a demonstration,Thankyou Jess i can recommend SCS

The overall experience from SCS was absolutely brilliant from the lady at the store to the delivery guys (Taha) who were very professional and polite. We were kept up to date the whole way. Would highly recommend SCS.

Both Alisa and Frank the Dane were a pleasure to deal with and made the whole sofa buying experience a pleasure. Left the shop feeling happier tbh a when we went in. With the bonus of a sofa on order.

The effort Frank the Dane put into making sure we had the right product, for comfort, size and colour, no pressure to buy on the first day we went in.
The manager Alisa gave us different options to pay, she was very helpful,everything from start to finish was a pleasant experience.
Thank you so much, from Mick and Sue Clarke.

Frank The Dane! Frankie! Franko! I visited SCA and was welcomed by all the staff and had a fun experience choosing a sofa. I went to the dark side across the road (no names mentioned ) and very quickly came back to SCS and spent some time with Frank and his colleagues choosing colours ! The team have great rapport with each other and that makes the customers at ease. My only criticism is to please take the aprons away for them - it completely ruins their smart look. Keep selling Franko !

Very pleasant shopping experience. The showroom was well laid out with lots of choice. Jess was very helpful - not at all pushy but gave good advice and was very patient with us!

Frank the Dane was very polite, funny, and very helpful. I managed to leave the store with a new sofa. Thank you

Couldn’t have gone smoother!
Delivery guy were quick and efficient and very polite. Couldn’t recommend scs enough!!