poltronesofà - Waterlooville Reviews 

1,862
TrustScore 4.5 out of 5

4.7

Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... See more

Rated 5 out of 5 stars

Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater sett... See more

Rated 5 out of 5 stars

So welcoming, so friendly and very helpful, greeted by the manager on entry, explaining how the systems works very helpful. Brought two two seaters and finalised with one of the very helpful staff.

Rated 4 out of 5 stars

Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Waterlooville

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, United Kingdom

  • 023 9224 7950

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,862)

17,544 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic service from Frank…

Absolutely fantastic service from Frank the Dane. Not pushy but really helpful.
Furniture was a bit more expensive than I'd planned but I feel it will be of good quality. Really pleased with my purchase and can't wait for delivery. The sofa bed mattress was amazing quality and thickness.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Met with Frank The Dane today at the Waterlooville branch. As soon as we walked in you were hit by a very nice smell which I believe they push out through their vents. It's a shame they don't sell this as I think we would buy it for our home. Frank came over and made us feel comfortable with his politeness, humour and helpfulness. An honest man who didn't try and push the sell like some do. We knew what we wanted and after making all the checks, went ahead with the purchase. The whole sale experience was excellent so hopefully the product and delivery goes the same! Well done Frank!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Frank the Great Dane

Just bought a 2 seat and a 3 seat recliner sofas from ScS in Waterlooville, would thoroughly recommend them to anyone thinking of getting a new sofa. Frank The Dane, served us in a friendly, non pushy manner, he answered all our questions in a friendly yet professional manner. The whole process was completed to our satisfaction, with the whole process explained from start to finish. No hard sell, just a friendly professional service. Many thanks Frank.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

SCS 100% Customer Service

Would 100% recommend SCS in Waterlooville if you are looking for a Settee. New what I was looking for a recliner,Jake was superb in his knowledge & gave me ideas & options. Nothing was to much trouble & with over 200 colours to choose from I was there a long time, can’t wait for the new sofa to be delivered. There is such a vast variety to choose from. Jake was really helpful, his knowledge & his patience was excellent 100% customer service,thank you Jake.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Had a great experience with Frank the Dane, he was warm, welcoming, answered all our questions and was extremley friendly. He left us alone until we were ready which made it a lot more enjoyable.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

We were kept fully informed of the delivery date and time, and delivery was exactly when predicted. The two guys who delivered our suite were fantastic - polite and professional and even helped us move existing furniture. Great customer service!

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong material

The salesperson ordered the wrong material, he did all paperwork and has admitted to getting it wrong said he would sort it and order new one to be delivered in new year, Head office just called and its tough. Tried to email them to start complaint procedure but their email on their own website does not work

November 28, 2025
Unprompted review
poltronesofà - Waterlooville logo

Reply from poltronesofà - Waterlooville

Good Morning Robert,

Thank you for taking the time to leave us your review, I hope you are well.

I am sorry that your furniture was not as expected on arrival.
We would advise all customers to check the paperwork once an order is placed as any changes can only be made within 2 days and we will supply with what has been signed for.

As your order details are not included I am unable to comment on the history however again I am sorry if this was not the expected outcome.
Should you need to discuss anything further you can reach our aftercare team on 0191 7313300.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Served by Frank the Dane

Served by Frank the Dane - was very helpful, friendly and patient. Had really good energy and assisted us throughout the whole process with confidence. Great customer service.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery service on top of lovely product

We ordered from the Waterlooville branch, everything Richard told us about the process and timings happened to the tee. He was spot on. Selecting fabric and having something built as you want is never a quick process, so don't expect a 4-6 week delivery. After the order and deposit was placed, we received a text update (just as Richard had said) from the depot in Sunderland to say it was ready with a delivery date, we rang the store and paid the balance over the phone. Then the delivery depot kept us up to date all along it's journey until the driver rang to say 20 mins away. Can't fault the two delivery guys Taha and his wingman, they unpacked outside and brought the pieces in and put together in our room. They were great. SCS have obviously been selective in who does their deliveries and that means a good service rating all round.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Three piece suite.

Shop staff were very helpful and not at all pushy.
We were kept informed regarding delivery, which turned out to be considerably earlier than was originally forecast, and although the notice given for the planned delivery date was rather short, it was no trouble rescheduling it. On the day of delivery it was easy to track the progress of the team and when they arrived (a three man team, all quite chatty and friendly) they did a great job of getting our suite into the house and assembling it quickly.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Served by Frank the Dane

Served by Frank the Dane. He has a great personality and we eventually settled on a swivel recliner. Would thoroughly recommend ScS for buying your new chairs.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Served by Danish Frank!

Served by Danish Frank!
What a character. Very knowledgeable and very patient as I went back and forwards a lot, between 2 sofa sets! Had a personable experience ordering what I believe to be a great quality 3 seater recliner and chair. Only gripe is delay on delivery being February, seems a very long way away!

October 31, 2025
Unprompted review

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