Arrived not knowing what was instore for us. "Ciao" and off we went. A soft scented airfreshner and lighting and great showroom, gave us the perfect experience to discuss and demo the uber-many sofas. They wernt workers there, more individuals who told us the pros and cons, very knowledgeable and down to earth. No hiding anything that wouldnt work for us. Advised us what extras we could have and worked with us to get the perfect sofa for the sitting room. The only desperately frustrating thing is the delivery lead time. But you are forgiven here, as its gorgeous Italian craftsmanship ❤️.
SCS used to be just ok. Now, you have overtaken and turned into a tasteful yet opulent experience and lush furniture. To the ladies and gentlemen we discussed with throughout the store thank you 😊

Great customer service and loads of options on all the sofas. Jake, from waterlooville was great and really helped us to find the perfect sofa for us.

Customer service was good and no pressure to try to sell. Options available were explained and plenty of information was provided.

Warm welcome as we came in, no pressure selling. Jake who assisted us and helped us with the purchase was amazing! Very personable, knowledgable and helpful.

All the staff were friendly and helpful. The showroom was beautifully apportioned with an unparalleled selection of colours available to choose from. An order has been placed with Richard who explained so much to us about the company and the process.

Probably the worst company and shopping experience I have ever experienced, delays, damaged sofa upon delivery and then zero ZERO contact from this company since, they have my money and show no interest in supporting me, all they do is refer to an upholstery company called Elmira who appear to be a bunch of sub-contractors, absolutely useless company, avoid.

From buying our sofa to having it delivered, brilliant service. We were able to track when the sofa was out for delivery. A couple of lovely, helpful, and polite chaps delivered the sofa. All packaging was taken away. I have been so impressed with the service and delivery at your Waterlooville store. Thank you very much. x

Sofa and chair delivered on time and put together for me. Delivery staff very pleasant.

On time polite informative helpful your crew Neville and Arek today 02-3-26.Portsmouth.

Our delivery
Delivery was over the estimated time given but not a problem the delivery crew were polite no problem with getting the sofa in all packaging removed and taken away very happy with our purchase

Excellent service

The delivery crew, Marcin and Arek, turned up bang on time, unloaded, unpacked, installed our two new sofas, and demonstrated how the backs can be removed (if necessary for future moving) all in about 10 to 15 minutes. Great service.

Just want to say a big thank you to Frank for his help today instore me and my family choose our first brand new sofas Frank was very helpful and listened and answered any questions we asked I recommend Frank he was great 👍

Easy , efficient made the whole process simple
Buying a new sofa can be stressful but the staff were lovely and not pushy and gave you plenty of time but were readily available , fabulous service . Delivery on t8me, quick, polite and efficient. Thank you to all

Frank the Dane looked after us superbly as we purchased our new recliner. He gave us excellent customer service from start to finish and made the whole process simply and enjoyable.

good in store service not pushy but helpful when needed the store had a good range of furniture
the delivery service was exceptional they kept in touch and arrived on time careful and clean

We have complain about the quality and comfort of our sofas
Customer care department arrogant And non-helpful

Frank (The Dane) was very approachable and helpful. He talked us through some sofa options, gave us time to look around and remembered us later on in the day when we came back in to order. Very friendly and very helpful.

arrived on time
very polite
took wrapping and rubbish away
did leave mud on the living room floor, though

I would like to say Frank the Daine was brilliant! Made us feel at ease very helpful and informative and was very funny. We was with him for two hours considering we was "only looking" but came out with a suite! Top bloke !! Only criticism he forgot the Coffee!!