poltronesofà - Waterlooville Reviews 

1,862
TrustScore 4.5 out of 5

4.7

Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB


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Rated 5 out of 5 stars

We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... See more

Rated 5 out of 5 stars

Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater sett... See more

Rated 5 out of 5 stars

So welcoming, so friendly and very helpful, greeted by the manager on entry, explaining how the systems works very helpful. Brought two two seaters and finalised with one of the very helpful staff.

Rated 4 out of 5 stars

Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Waterlooville

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, United Kingdom

  • 023 9224 7950

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,862)

17,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service in the shop

Great service in the shop, very good experience knew what they would talk about. Then everything just fell into place and went very well and arrived on time would recommend

July 11, 2026
Rated 5 out of 5 stars

Wonderful service

Wonderful service. Delivery men turned up right on time and everything ran smoothly. Friendly staff from booking the suite till delivery.

July 12, 2026
Rated 4 out of 5 stars

the customer service was good and there…

the customer service was good and there was a varied no of products to view, however the delivery time is ridiculously long .

July 7, 2026
poltronesofà - Waterlooville logo

Reply from poltronesofà - Waterlooville

Good Afternoon Raymond,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you were happy with the service from the team in store however I am sorry that the delivery is longer than you may have hoped for.
All furniture is made to order which is reflected in the estimated lead time that we provide.
Once your furniture is ready for delivery we will contact you with the first available delivery date.

Thank you very much for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Poltronesofa new sofa

Very nice guys and did a good job even though they were supposed to arrive between 1pm & 2pm according to the e-mail, they arrived at 4pm. But am happy with my new sofa.

July 11, 2026
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Reply from poltronesofà - Waterlooville

Good Afternoon Beryl,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased to see that you were happy with the service from the delivery crew.
In regards to the times we do advise that any timeslots are estimated as they can come across unexpected delays.
I am sorry for any inconvenience that this may have caused.

Its great to see that you are happy with your new sofa and thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

A first class buying experience.

My wife and I were greeted by Jess. She was polite and friendly, patiently answering all our questions. There was no pressure to buy and she was understanding when we said we'd go home and think it over. When we went back 2 days later, Jess took the trouble to show us the sofas we liked and all the options for it. She fully explained the price and extras available. All in all, a first class buying experience.

July 4, 2026
Rated 5 out of 5 stars

Extremely helpful staff

We found all the staff to be particularly helpful when we had a problem in wanting to amend our order having reconsidered we found we couldn’t fit the larger sofa in and thankfully the staff managed to change the order for us for which we are extremely grateful and I’d like to say that the staff at Waterlooville are an asset to your company and we’d certainly consider using you again.

June 30, 2026
Rated 4 out of 5 stars

Lovely and welcoming salesman

Lovely and welcoming salesman, gave us all information we needed, polite and courteous

July 2, 2026
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Reply from poltronesofà - Waterlooville

Good Morning Mrs Callaway,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience on your recent visit to store and found the team to be welcoming. This is exactly what we would want for our customers.

We have tried to call you today, just to ask if there’s anything we could have done to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Waterloo store were amazing

We visited the waterlooville store and were greeted by Jake. He was incredibly helpful and friendly, he was patient and was able to explain the differences in the sofas we were interested in and helped us come to a decision. We cannot speak highly enough of how helpful he was and made what was a tough choice a lot simpler, thank you!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! From order to delivery! Communication at every stage brilliant. On the day I was given a time then a phone call to say coming earlier if that was convenient for me. The actual delivery was smooth. The two guy work in unison not even needing to communicate between each other they worked brilliantly as a team. A job well done from start to finish. Thank you! 👏

June 27, 2026
Rated 5 out of 5 stars

Right from the initial visit to SCS in…

Right from the initial visit to SCS in Waterlooville we were treated really well by the assistant who was very helpful and knowledgeable and did not put us under any pressure. The delivery which we were quoted was accurate. The crew which delivered our suite were polite and efficient.

June 27, 2026

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