The sales guy was friendly and informative, looking forward to September to get my new furniture

Very helpful with the whole process with choosing to delivery. Would recommend the store to anybody.

Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than together. So had to wait in twice 10 days apart. Very happy with my new 2 seater sofa and swivel armchair.

We were made welcome as soon as we entered the shop. Frank asked us some questions on what we were looking for. He directed us to the areas that would be helpful, then left us to look around several sofas. As soon as we sat down Frank came over to see if we wanted anymore help. He came back with the colour samples. Once we decided on which one we wanted he took us to the tills. The only thing I wasn't happy with was the delivery cost and not able to use my Forces Discount card. Unfortunately that's policy for the store.

I ordered and paid for a sofa in April and was specific could not take delivery until August as my house is undergoing works following a leak. This was marked on the order and my sales copy and was assured by the sales rep no problem. I then received a text saying delivery would take place end of june I phoned the store and the member of staff said this was their mistake and corrected their system. I then receive a further text saying delivery for the 22nd of June. I phoned the store today and the lady I spoke to was rude not apologetic and said her colleague from my call last Saturday did not update the system. I explained the delivery instructions were clear when purchased and this mistake had occurred twice now. I asked to speak to her manager and she refused and asked her name which she refused then reluctantly provided me with her first name at the end of the call Elissa. I asked when did she last attend customer training with the company and she refused to answer. This is poor and unacceptable customer service

Salesman was very helpful and let us look around before asking if we needed help instead of jumping straight on us as we walked in the store which was very refreshing

Great salesman couldn't do any more sold it in every way .

Jake was so helpful and friendly from the moment we first walked in to the store. He had lots of patience with us while we chose the perfect sofa (which took two visits) and he was not pushy which was important for us. I would definitely recommend taking a look in this store if you are looking for fantastic quality made furniture with so many options.

Very helpful, understanding of our needs, explained everything in detail

Had to deal with customer services with ref to a supply issue, and all I can do is say they went above and beyond and really went the extra mile , to sort it, and did, thank you very its very reassuring to know the company does have your back to sort any issue ,that's worth a lot to have that peace of mind , alot would walk away they didnt thank you

Chris from Waterlooville store was very helpful in giving us all the information we required to purchase our new suite.
We now look forward to receiving it !

This was my dads first time visiting the shop
Jake was very helpful and took his time to explain everything to my dad
Jake was welcoming and a very happy chap
Would highly recommend shop and service

Service was excellent answered all questions I had. Nothing was any trouble even when I was unsure of colour made it easy to choose carnt wait for new soffa to arrive

From the moment we chose our three piece suite to the delivery and installation, all staff were professional and helpful

Staff at shop brilliant, delivery men brilliant, corner suite looks fantastic Well done

The attendant at the store was very helpful, followed us around explaining different material textures and things to expect, was very patient and listened to us.

Very efficient service. Great communication and friendly delivery team. Delivered on time.
Very happy with the sofas.

Delivered near stated time slot, quick and efficient crew even removing their shoes before coming into the house. No problem with getting sofas in the doors and placed in the requested places.

The staff are amazing the service in store is great. The quality of products is good. But i am yet to recieve my email confirming my order placed over 7 days ago. The computer system lets them down

Great service. Chose exactly what we wanted and all questions answered. Very happy with sofas - just wasn't expecting to wait so long for them