The delivery driver brought the wrong chair into our house initially which, having waited for some time for the item worried us slightly. However upon pointing out the error, the delivery driver recti... See more
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Location
Switch locationColne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB
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The staff were very attentive and helpful during our visit to the store. However, at no point were we made aware that some of the fabrics had an increased cost. There was no mention on the label adver... See more
Excellent delivery, however we had to wait 6 months for the chair even though the advert now says quick delivery Crew who delivered were excellent
We had a brilliant experience at ScS while looking for our Poltrone sofa. Lisa was absolutely amazing from start to finish – she gave us space to browse at our own pace without feeling pressure... See more
Company details
About Poltronesofa - Watford
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom
- 01923 298970
4.6
Excellent
1K reviews
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Our welcome was warm
Our welcome was warm
The sales man Steve was very polite, helpful and showed us the right product.
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
While booking financing took 3 visits…
While booking financing took 3 visits to finish the verification. Would receive sofa in 12-16 weeks ..would review quality later
May 28, 2026
Reply from Poltronesofa - Watford
Ciao Ankur,
I hope you are well and thank you for your 3* review.
We appreciate your patience throughout the financing verification process and understand that requiring multiple visits can be inconvenient. We're always looking for ways to improve our customers' experience and will certainly pass on your feedback to the relevant teams.
We look forward to delivering your sofa and will reach out once this is ready for delivery, with the first available date
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Service from Lucinda was very good we…
Service from Lucinda was very good we were treated very well. Wil return when we need anymore furniture.
May 27, 2026
Excellent delivery
Excellent delivery, however we had to wait 6 months for the chair even though the advert now says quick delivery
Crew who delivered were excellent
May 29, 2026
Poltronesofa - Watford
Well done for a speedy process, with no pressure from the sales assistant Nadeem. Really looking forward to our quality sofa.
May 29, 2026
Staff were helpful
Staff were helpful, friendly, not at all pushy and made nice coffee. Delivery was made exactly as arranged.
February 3, 2026
The delivery driver brought the wrong…
The delivery driver brought the wrong chair into our house initially which, having waited for some time for the item worried us slightly. However upon pointing out the error, the delivery driver rectified the problem by bringing in the correct chair. Now sitting comfortably.
May 22, 2026
Reply from Poltronesofa - Watford
Good Afternoon,
Thank you for taking your time to leave us a review and for sharing your feedback.
I am please to hear that you received an overall positive experience.
I am sorry for any confusion with the furniture on delivery but am pleased to see that this was resolved on the day.
I hope you are happy with your furniture.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Men that delivered it were very good…
Men that delivered it were very good,shame one sofa was the wrong colour and screws were missing
May 23, 2026
The staff were very attentive but there is a hidden cost for some of the fabrics!
The staff were very attentive and helpful during our visit to the store. However, at no point were we made aware that some of the fabrics had an increased cost. There was no mention on the label advertising the price of the sofa and no alert on the fabric samples that it could cost us more. We only found out when we queried the cost as the order was being processed.
May 20, 2026
Great service and professional staff…
Great service and professional staff who delivered on time and unpacked and took packaging away
May 15, 2026
Friendly
Friendly, on time. Put everything together and got on with the job. Took all the rubbish away.. no nonsense and professional.
May 13, 2026
Excellent service delivery was very…
Excellent service delivery was very well organised the guys were friendly and kept you updated with timescale they had respect and were very friendly.
May 13, 2026
Dea was good at her work and explained…
Dea was good at her work and explained the terms and condtions.
My order was simple so not much to do
May 9, 2026
Brilliant Service from start to finish
Brilliant Service from start to finish
Bhaveshi was wonderful in Store
Emails and Delivery were perfect ,
And we have two wonderful, very comfortable, well made Sofas
Thank you Poltronesofa SCS x
May 9, 2026
Really well managed
Really well managed! From the experience in the store to the processing of the order. Then tracking and updating regarding the delivery. The guys also had to disassemble the sofa in order to get it to the upper floor and reassemble it again. No damage done, good manners, great speed! Very happy with this company!
May 8, 2026
My review low score is not really there fault
Lady in store fantastic. Delivery guy nice guys but sofa to big and i had no way to return it.
May 5, 2026
Reply from Poltronesofa - Watford
Ciao Cliff,
I hope you are well and thank you for your 3* review.
Thank you for your feedback regarding the service from the team in store and our delivery crew. We are pleased that you had a positive experience and appreciate your comments.
We do advise in our terms and conditions that all orders are non-cancellable and we do not offer exchanges or returns on goods.
I am very sorry if this was not the outcome that you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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