The sales person was good, and we like our purchase but 4 months delivery time is very long. What's more, the actual price was very unclear. We thought it was discounted (as that was shown on the item) but it was only the item in the colour on display, and it was not made clear at all. We purchased the accidental damage insurance too so it was not highlighted. When we contacted the store, they refused to budge. That was poor.

Very pleasant not pushy lovely smile made you feel at home 👍

Bea at Watford was absolutely excellent! Very thorough, patient and kind.

A few week ago we went to ScS watford and B was exceptional, she spent an hour with us walking us through things and being extreamly kind, We went recently to book our sofa(infortunately B was on leave) and we faced a staff who treated us really poorly, its a sofa shop and we were asked us to not step on any Rug as they were cleaning it was 7 PM. I dont want to identify the staff(hence did not mention the date or name) but I think ScS has to train the team better, its a sofa shop for god sake and most sofa has rugs, we left the store immediately and got our sofa from Dfs. It was not our prefered sofa but we were atleast treated better

Ref: BAS-776-059

Really nice couple of guys, a pleasure to have in our house. Gave good notice of arrival, a few days before, then on the day before, then early in the morning and one hour before actually arriving !! They came exactly when they said they would and installed a 3 seater recliner and a 2 seater recliner in half an hour, all packaging removed, a swift and clean job !
5 stars 🌟🌟🌟🌟🌟 for sure … thank you guys 😊👍

Our sofa arrived sooner than expected which was great. John and Warren were very efficient when delivering the sofa and assembling it for us as well. Very friendly and reliable company and service! We also had a great experience with Jerome in the Watford branch who we ordered our sofa with, he was so helpful and friendly and made everything easy. Thank you!

Bee at the Watford SCS store was so helpful and narrowed down our options for us and gave us ample time to try out different sofas and choose what is best for us. She spent a lot of time going through fabrics with us- her customer service was excellent. Taha and his colleague communicated our delivery clearly and were so efficient and helpful setting up the new sofa and helped us move our exisiting furniture around- friendly and professional guys. The new sofa itself is SO comfortable with beautiful fabric and colour. Worth the money and the wait.

We ordered an electrical sofa that offered a movable backrest and leg support function due to husband being disabled. With this purchase you also ordered 2 club chairs and a large poof. This order was made 9th November 2025 and paid for. We were given 3 months lead time but actually took over 4 months to arrive.February 16th. When delivered and put together it was found to be missing the split cable that make the sofa work. It was put on the delivery sheet that this item was missing.i phoned to see what was going to be done and was told I would have to fill in a form and send 6 pictures of the problem. I explained to them that this was not possible as I did not have the cable to photograph. The lady (Clare) I spoke to agreed and said that it had already been noted on delivery and that I would hear from their technicians within a couple of days. I received an email thanking me for my custom and telling me that the lead time for this cable was another 12 weeks.
I have since replied to that email stating that I was not prepared to wait 7 months for this sofa to be working and if the lead time for a split cable cannot be improved I would like them to remove the all the furniture as it was not fit for purpose. I have asked that they contact me with a resolution.
I will update when and if they contact me.

Jerome and Bea were extremely helpful in helping us choose the correct sofa for our new home. Friendly service and a nice cup of tea and coffee made all the difference.

SCS nonsense response to my post below their comment.

Reply from ScS Sofas
15 minutes ago
Good Morning Colin,

Thank you for taking the time to leave us your review, I hope you are well.

I am sorry to see that you were required to raise concerns with your furniture and can appreciate how disappointing this must have been for you.
Please accept my apologies for this.

I can see that the parts have been placed on order with Emmiera with an estimated lead time of 12 weeks.
As soon as the parts are ready then they will reach out to you directly, to arrange for the repair to be completed.

I am very sorry again if this was not the outcome that you may have hoped for when raising these issues.

Kind regards,
Lynsey - ScS Social Media Team

Bought 3 sofas in July 2025 and within 4 weeks noticed the seats were slumping and the heated element was seriously over heating. Also the quality seemed not as good as the ones we sat on in the store.
Since then we are convinced they are not built as well.
As we reported it after 30 days they are allowed to replace parts, which are 4 of the 6 seats and both heating elements.
We had to wait until Dec 22nd to have them inspected.
It’s now Feb 6th 2026 and we are still waiting for a date fit the fitters to attend and replace everything.
Trying to get details about what is covered and by who is difficult as we want to know about the heating elements to make sure we are fully covered on our insurance.
Will be watching and videoing the fitters as they replace seats and electrics as we are very suspicious about the seat construction.
The 30 day window is an absolute nonsense although we noticed issues just outside of the 30-day period by a matter of days.
We asked when did they first know that there were issues with the heated seating and slumping seats and won’t answer.
In conclusion don’t buy from them and if you do and they have heated seats be very very careful.

Don’t buy or waste you money buying from a company that can’t even resolve a basic problem. I order my sofas they came a month later and the persons who assembled it didn’t fix in a bolt and nut as it comes in parts to make the sofa solid. It’s not a big deal. I have asked to get this small problem resolved. When sitting on the end when not fixed in place the end side tips to a side. It has also started to make a noise as it’s not secure. After so many emails and filling in forms still no one can be bothered to resolve this problem. I even asked SCS to them send the bolt and nut to me by post and I’ll fix it myself. No reply yet. I write this review so you all do not make a mistake in thinking of purchasing sofa from SCS.

It’s such a lovely sofa. The crew were lovely, polite and did a great job

Delivery drivers, Rich & Dean were great.
Smooth delivery, kept us well informed about delivery time. 5 ☆
Friendly & professional guys.
Watford SCS sales assistant, Lucinda was lovely, very friendly, knowledgable and helpful. 5☆
Only critisism is that no one answers the phone in the shop. Very frustrating, I tried ringing 4 times, never got an answer and never received 2 call backs. 2☆

Bhavashi - Watford Brach - the perfect Salesperson.
Everything delivered and set up as agreed..
Jacob and Alex were just the perfect delivery guys.
Top marks .
Thank you ScS

It has been a great experience purchasing my sofa from SCS. Bee was very friendly and helpful when we were selecting the sofa. The notifications about delivery were on point. The delivery drivers were super friendly and assembled the sofa with care and respected my home. I love my sofa. Thank you

Horrible service after sales.

Cannot track order online

Cannot get confirmation that fully paid.

Cannot get a delivery update

Cannot reach the store

Cannot connect to customer service since 130 mins.

No idea whats happening with our order..

Jerome was very personable and polite.
He was very helpful and informative while we made a purchase of a sofa and chair.
We would recommend the ScS store in Watford.
All the staff made it a pleasant experience making our purchases.

The service in the showroom was good and the ordering easy, I was given a timeframe for delivery which was very accurate. I was contacted over a week before delivery allowing ample time to make arrangements to be in for the delivery. I was text the day before with a time slot and was called by the team on the morning and also received a text for an estimated time within the hour. The delivery team were very polite and helpful, the reclining sofa was put together and checked with no problem. My only constructive comment would be to perhaps issue overshoes but overall a positive process.

Excellent service