Suffice to say I wish I had only read the reviews sooner!!! My partner and I brought our Fincham 2 seater on 18 October. We paid the full price up front and were only told at the end of the sale that the delivery was not free despite the offer in store and online stating delivery was free, we paid the delivery without question so in total our sofa plus delivery was £928.00
We were given an estimated delivery for December which we were fine with. We then later got confirmation of our delivery on 19 December 2025. That’s when it started, our delivery was then brought forward a week to Saturday 13 December 2025, no biggy, we were more than happy to get the sofa a week early.
On the day of delivery we were told our slot was between 10 and 12, this gradually crept later but by midday they arrived. Not only were they extremely impolite but they were also moving my furnishings around to bring the sofa in, there was ample space as I had already moved everything in preparation for the delivery.
The first section came in and as they were tearing the packaging off like a couple of savages I saw one of the support feet just drop off, it was made evidently clear at that moment that the foot had snapped at the base and was no good, I immediately asked to refuse the delivery as the sofa was clearly broken and was told - you can’t refuse delivery. I asked what the solution was and they said to call customer services who are of course closed Saturday and Sunday. Reluctantly I let them bring the other section and to no surprise the other section was worse, not only had one of the support feet dropped off but the other was missing completely. The delivery driver then said it was fine to sit on and I said how ridiculous it was to even contemplate considering the support feet are at the centre of the sofa in order to hold/ distribute the weight. He then tried to drill the foot in with a screw which led to further damage on the sofa and by this point I’d have enough and said I would just call customer services who. They then left without so much as offering to clear up the rubbish and so I was left with that to deal with as well.
Moving onto customer service (and I only use that term due to the nature of the business, there is no customer service, believe me). I spoke to a young lady who explained that I had no options other than to get a refund of 10% of the total cost which didn’t even cover the delivery charge, along with replacement feet (which could take 4-8 weeks for delivery. Or, for a full replacement to be sent. I explained and went over multiple options to no avail and so asked for the 2 pathetic offers of customer care in am email and for someone who was in a more senior position to contact me to discuss this further.
I was later contacted by Anne, who I can say (given I work as a customer service advisor) had the worst telephone manner and passive aggressive approach I have ever dealt with. She again insisted that my options were the 10% of the total cost refund with replacement feet or the full replacement of the sofa. At this stage I had had enough of waiting for blood out of a stone and said I would begrudgingly take the 10% and feet until I sought further advice from trading standards. Lo and behold there was another issue, the refund would only be processed once the feet had been received and installed by an ‘engineer’. I said that this had not been agreed prior and that the refund would be issued and feet sent for me to repair myself as I had no faith in someone else considering my experiences to this point.
So I take the offer and as expected the feet arrived within a few days, my thoughts being that they pull dates out of places where we shan’t mention because that’s the easiest way to deal with a ‘difficult customer’. The feet arrive, not just 2 but 11! Yep, 11! the best part? Not one, not one single foot matched the size, style or fit of the support feet on the sofa! I know! So considering the amount of correspondence, the photos not only I had sent but the courier and also the fact that they had the exact model, make, item code, product SKU and order number, somehow we needed up with 3 different style of feet all of which were no good.
Then the bombardment calls started. Considering like most my partner and I both work full time, I am astonished that someone thinks I am able to answer a call in the afternoon whilst working myself, each time I am left a voicemail and a follow up email to say that they were not able to contact me, this is all from the Emmiera group, who are yet another third party.
I have since emailed SCS, again, to a previous thread and it has now been 5 days and I am yet to receive an acknowledgment email or call.
I am also running out of characters and so will have to finish this off by saying, DO NOT BUY FROM THIS COMPANY THEY ARE BY FAR THE WORST COMPANY YOU COULD DEAL WITH AND ARE ABSOLUTE VULTURES WITH NO CUSTOMER VALUE!!!

Ethan and Ryan our delivery drivers were punctual arriving spot on time 8-830a:m. Despite the weather being sub-zero with snow lying.
They were both polite and courteous during our delivery slot.
Our furniture was unpacked and installed professionally and efficiently.
All the packaging tidied anway and taken with them when they left.

Disappointing then that when we purchased our new sofa from SCS the salesman led us to believe we’d have it in time for Christmas. But it didn’t arrive until first week of January leaving us without seating for our festivities. If this had been made clear to us we may have waited until the new year, saving money in the sale.

My order is supposedly due for delivery next week. I’ve been trying to pay the balance for my order for the last week or so to avoid the delivery being cancelled, but I cannot get through to anyone on the phone on any listed number despite using the hold function. Today I waited 4.5 hours for a call back, only for the operator to tell me he needed to ‘reboot the system’ and then promptly hanging up on me. Now the lines are closed. It’s utterly infuriating. I’m literally trying to give you my money!! Please can someone, anyone, contact me to arrange this. Surely it can’t be that hard.

Store experience very good. Young Man who sold us the sofa was very knowledgeable on construction and materials and delivery. Great Customer care (Worthing Sussex 06/11/2025) Delivery 22/11/2025
Delivery communication was excellent, and they arrived on time. Delivery of sofa and setup into the house was swift and they removed all the packaging.
Very cheerful guys happy to recommend them for their customer care.

Arrived on time. Quick and courteous delivery.
Sofa bed looks lovely

The information about the delivery was very good and it arrived on time. The Team were polite and very efficient.

Excellent service very good staff and delivery perfect

Very good, most impressed & very professional.

Excellent delivery information system giving accurate delivery slot prediction & live location data. Helpful delivery & assembly staff that help move the old sofa to the garage. Superior service.

Neville and Ryan kept us informed of delivery time. Unloaded, unpacked and assembled very quickly and cleared away all of the packaging. They explained how the parts fitted together so we know how to take it apart for future moving. 10 out of 10!

Great guys did the delivery, all very helpful.

We ordered 4 x leather chairs and have waited many weeks for delivery. Today was the big day!
The delivery element was great. The drivers efficient and good communication on the run up… BUT.
Two of the chairs are correct. The other two should be matching brown leather…, however one was damaged and the other was green!!! They were returned with the driver.
We called customer services to complain and after battling through the GDPR nonsense, dealt with by a lady who informed us that we couldn’t expect a refund for the two chairs that are wrong/damaged until a full internal investigation has taken place, which will likely take another 10 days.
Whatever the investigation shows up, this is an SCS mess up and we should be refunded straight away. We paid in full ahead of delivery in good faith- It’s certainly in no way our fault.

UPDATE: one week on and we haven’t heard a thing from SCS. Very poor indeed. We’re waiting for a refund. If we don’t receive it this week we’ll be referring this to our credit card company to sort out.

UPDATE 2: I phoned the Worthing branch, as it’s impossible to get in touch with customer services… I tried every option on the irritating automated switchboard.
The staff at Worthing were unable to update me, or put me through to customer services - or even give me their contact details. The just said I was ‘in the system and being processed’. It’s really poor - and not good enough. They owe us a £1,700.00 refund.

UPDATE 3: THREE WEEKS ON AND STILL WAITING!
Email sent to Joanne in SCS Aftercare…

We haven’t heard from your Business Support Team regarding the refund.
The refund is for a lot of money, so it would be good to know when they will be in touch and when we will receive our refund. Also, contact details for the team would be useful, as if we don’t hear anything, we want to be able to chase this up.

We have referred this matter to our credit card company, so they will no doubt be in touch.

The wrong/damaged chairs were delivered three weeks ago. It’s really very poor that we have struggled and had to wait so long to get this matter sorted out. We ordered and paid up front in good faith and feel we’ve been let down badly by SCS - and with not even a proper apology.

….and so, the wait continues!

The delivery slot was on time. The crew were very pleasant and efficient.

The shopping experience was amazing, they couldn’t be more helpful but the wait was way longer than expected and the delivery was interesting

It isn't often that I participate in reviews, but on this occasion, I simply had to.
From the moment we walked into ScS in Worthing, we were made to feel very special.
There was no sales pressure, no 'tactics' & no gimmicks.
Just plain old fashioned customer service.
Simple & honest customer service that was as much of a highlight as the trying of sofas.

But to the delivery.
The two guys Martin & John, were fabulous in everything they did.
Even to the point of putting cardboard down on the floor, so as to not get either the sofa or our floors wet & dirty.
The communication from them was excellent & they kept us updated constantly.
They took their time with the installation & explained how everything worked.
Once my wife & son were happy, they then left & took all excess rubbish away with them.

From start to finish I cannot praise ScS highly enough & I would never hesitate in recommending them.

Really pleased with my sofa and snuggle chair.
Delivery guys were excellent, kept me informed of progress, arrival time and were very respectful of my property. I was very impressed with Pav and Arek, efficient and helpful.
Such a shame that delivery was more than three weeks later than originally planned as this rather spoilt the experience.

Lovely guys, friendly and very helpful. Delivered with care to my property.

Very good Service at the Store, and delivery was really good with no problems, the delivery men were very good and careful taking great care, assembled the Sofa for me,I am very pleased with the quality of the Sofa it's very well made and hopefully it will last a good few years.

We were advised to put our home address for delivery rather than the address we wanted our sofa delivered to, this was due to using finance. Within an hour of the order being made we updated our delivery address. However our sofa ended up in Essex and no one from SCS let us know, after 3 months of waiting I called SCS who advised the sofa was in Essex and no one had contacted me because the delivery address was in Sussex and so the Essex team couldn’t deliver the sofa. We were then advised they’d arrange for the sofa to be sent to Sussex. 2 weeks went by and still no one contacted me. I then had to call SCS AGAIN only to be told my sofa was in Milton Keynes. I then had to wait an additional 3 weeks for my sofa to get to the Sussex warehouse and for a delivery to be arranged. In total it took 5 months to receive my sofa - I ordered on 29th March and received it 08 August.
A very poor disorganised service and unsympathetic customer service team.

**UPDATE** it’s October and I’m still waiting on the phone call. What an appalling service from SCS.

Friendly and polite delivery guys. No hassle pressure free purchasing experience. Great choice of sofas and fabrics. 0% credit available if required.