I walked through the door and was immediately attended to by Suzanne, an extremely friendly, helpful, and patient (!) young lady, fortunately at Wrecsam that day rather than her usual Aintree establ... See more
Company replied
Location
Switch locationUnit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU Wrexham, Denbighshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery team were amazing from.start to finish by phoning us with updates, really friendly spoke to us about the sofa and told us all the features were clean and tidy by taking all rubbish away c... See more
The delivery was made on the date promised. The delivery crew were very professional, polite and friendly. The furniture was pristine. A very good experience overall.
What a beautiful sofa and fantastic service to match! Cant fault our sofa, and such a lovely addition to our home! Thanks to the team in Wrexham!
Company details
About poltronesofà - Wrexham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU, Wrexham, Denbighshire,, United Kingdom
- 01978 268170
4.7
Excellent
791 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer care
Excellent customer care. Listened to my requirements and showed me around a number of suitable options. I eventually got an excellent buy in the ex display models. At no point did I feel rushed and I am very happy with my sofa.
December 15, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shop person friendly, however haven't yet received the sofa
The person we bought the sofa off in the shop was very helpful, however we haven't yet received the sofa so cannot comment on it at all
December 13, 2024
Reply from poltronesofà - Wrexham
Good Afternoon Mr Connolly,
I hope you are well and thank you for you 3* Review.
I am sorry to hear you have been asked to do a trust pilot review before you have received you goods, after looking into your order I can the estimated delivery date in to our distribution center is the 27th December, Once your goods have arrived we will contact you to book a delivery date.
I hope you enjoy your weekend.
Kind Regards
Laura - ScS Social Media Team
ordered sofa in october still not…
ordered sofa in october still not delivered now december
December 7, 2024
Reply from poltronesofà - Wrexham
Good Afternoon David,
I hope you are well and thank you for your review.
Thank you very much for speaking with me today.
Just to confirm that delivery has been scheduled for 20/12/24 and again I apologise if you were expecting this any sooner. The date on your order document is an estimate rather than a delivery date.
Kind Regards
Lynsey - ScS Social Media Team
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service in store but was told…
Great service in store but was told delivery would be before Christmas, we ordered a sofa in October. Heard nothing from ScS so we tracked our order and this is telling us it won’t arrive until sometime in January, very disappointing service.
Thanks for the prompt reply and I understand that things may change, however I would draw your attention to the guarantee of delivery before Christmas that was advertised in store at the time of purchase and that we specifically asked about in relation to our order. It is not a case of hoped for but guaranteed delivery before, also why when a delay was clearly expected as could be seen from the order tracker on your website, did no one contact us?
November 26, 2024
Reply from poltronesofà - Wrexham
Good Morning Greg,
I hope you are well and thank you for your review.
I am so sorry to see that the date on your order is now later than we would have hoped for.
I can completely understand how disappointing this be for you and apologise for any inconvenience caused.
The date on your is still an estimate so we do advise that this can change, I have requested if we have any further information and will come back to you once I have a response.
Kind Regards
Lynsey
Customer Experience | ScS
Worth the wait
Peter and Alex did an amazing job when delivering (onto a white carpet) they were respectful and polite used sheets, removed all rubbish and asked about positioning etc they really are an asset to your company. The sales team I have mixed reviews the lady that sold us the sofa wasn't really interested more interested in her mobile phone but the other team members are great.
December 7, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Called at the Wrexham shop had a look…
Called at the Wrexham shop had a look round friendly staff help with our choice , very pleasant.
November 24, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The manager and staff member were both…
The manager and staff member were both very helpful and imformative.
November 22, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service and great sofa
Great service and great sofa
From choosing our new sofa to it being delivered was smooth and trouble free . Kept informed at every step of the way with emails and texts
Delivery was on time and the delivery guys Shaun and Andy were polite and very professional . Soon had the new sofa in place , feet put on it and all the packaging removed and taken away . Considerate parking as we are in a small cul de sac . Can’t fault the service and we love our brand new sofa which was a great bargain in the sale . Thank you SCS
October 29, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent Delivery Service
A huge thank you to Martin & Nath who kept us informed of the deliver time, cleared all the packaging and for leaving the room as tidy as they found it!
October 26, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery
The two guys delivering were excellent. The sofa wouldn’t go through the door so they had to take it all round the next street and along the alleyway to the back of the house. Loads of work for them but they didn’t complain. Martin & Nath were really friendly too, and they took all the packaging away and attached the sliders. Really please with what was a complicated delivery in the end!
October 26, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
AVOID AVOID AVOID
Worst company ever, they don’t respond to messages or emails and even when you ask for a complaint to be logged, they ignore you! Cancel orders you have been waiting for for over 3 months with no notification, and then finally when you have sorted that, delivery day comes and they don’t turn up and don’t inform you that their van is ‘off the road’ Been a nightmare from start to finish. Was saved the hassle of buying a carpet from them too because they don’t know how to give accurate quotes!
AVOID AT ALL COSTS.. if only for your sanity!
You can’t leave a negative review on their website, you get an email saying they have blocked it.
May 4, 2024
Reply from poltronesofà - Wrexham
Good Morning Nat,
I hope you are well and thank you for your review.
I am very sorry for your experience with us regarding your delivery.
It was noted on your order that we did attempt to contact you the day prior and a voicemail was left so I apologise that we had not been able to speak with at the time regarding this.
Delivery was arranged for the next available date and I can see that this did go ahead.
I apologise for any inconvenience that this may have caused you.
Kind Regards
Lynsey
Customer Experience | ScS
When I purchased my settee the young…
When I purchased my settee the young lady and man were so helpful nothing was too much trouble but I have always had this service at SCSs thanks guys 😄😄
September 18, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant customer service very patient…
Brilliant customer service very patient as I didn’t know which one I wanted but finally choose a sofa.
August 27, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
No pressure at all🙂we had a good look…
No pressure at all🙂we had a good look around and the sales team where there if we needed them..
Nice relaxed experience..
September 14, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS delivered our sofas on time and in…
SCS delivered our sofas on time and in perfect condition. Alex and Craig were the delivery team and were polite and efficient. Excellent service.
September 19, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Superb experience from start to finishFantastic furniture and fantastic…
Fantastic furniture and fantastic delivery guys. Great communication regards delivery, emails and txts and also a call advising how long they would be, and great tracking. Furniture excels our expectations. Can’t fault anything at all.
September 19, 2024
Unprompted review
What a great delivery very professional guys
What a great delivery
Very friendly
Informed when they where an hour away
Very respectful of the house
Alex and Martin are a Very professional team and very friendly
August 31, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service from start to finish…
Excellent service from start to finish and very happy with my new sofa
Wrexham branch
August 22, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.