I walked through the door and was immediately attended to by Suzanne, an extremely friendly, helpful, and patient (!) young lady, fortunately at Wrecsam that day rather than her usual Aintree establ... See more
Company replied
Location
Switch locationUnit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU Wrexham, Denbighshire,, GB
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See what reviewers are saying
The delivery team were amazing from.start to finish by phoning us with updates, really friendly spoke to us about the sofa and told us all the features were clean and tidy by taking all rubbish away c... See more
The delivery was made on the date promised. The delivery crew were very professional, polite and friendly. The furniture was pristine. A very good experience overall.
What a beautiful sofa and fantastic service to match! Cant fault our sofa, and such a lovely addition to our home! Thanks to the team in Wrexham!
Company details
About poltronesofà - Wrexham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU, Wrexham, Denbighshire,, United Kingdom
- 01978 268170
4.7
Excellent
792 reviews
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Showroom staff were helpful and no…
Showroom staff were helpful and no pressure selling.
We still have not received and email receipt or confirmation of the order.
August 26, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Team in store are amazing
Team in store are amazing, Mark the manager to the sales assistant we dealt with. Sofa not arrived yet so cannot comment on delivery however it appears SCS IT colleagues have built a new system without fully testing.. rolling out for a bank holiday weekend. Clearly issues with the system… as said the on site team were amazing but clearly frustrated with the roll out which caused issues at checkout. The team were professional and did not portray any negative comments . I could have easily walked out … it was down to Mark and his team that I stayed. SCS IT team… take a leaf from your sales staff because your performance based on the sale date is shocking
August 25, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
The salesman who helped me with my purchase was excellent. He took on board the styles I had seen online and made sure that we worked towards my goal. He managed to show me some alternatives, but was very driven by my needs not necessarily the most expensive. Great service
August 13, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quick and easy
July 31, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly service and excellent choice
Very friendly service from a knowledgeable assistant. Wide range of products to choose from.
July 14, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Quick and efficient
Two very nice guys arrived with my sofa. They were careful when manoeuvring it into my lounge. It was all set up and within five minutes you would not know anyone had been in the house - that is how efficient and careful they were, with all packaging taken away. One of the quickest and efficient deliveries I have had.
July 23, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We bought a new corner unit in good…
We bought a new corner unit in good faith, the price was originally £745, then went to £935 for the memory foam and then £99 for delivery! We signed up, paid our deposit. Today we changed our mind but looking at the electronic receipt, we cannot cancel the order, apparently we signed this, we were just asked to sign the iPad, nothing was mentioned regarding terms and conditions. We have been mislead.
July 22, 2024
Reply from poltronesofà - Wrexham
Good Morning Mrs Helen Kelsall,
I hope you are well and thank you for your review.
I am very sorry that you were told you are unable to cancel.
I have tried to call you today to discuss, I am very sorry i couldn't reach you.
Looking into your order, I can see this was placed on 21/07/24. You have 7 days from this date to cancel your order, i have had this confirmed by a team leader in the contact centre.
I have referred this back to the store to contact you and cancel the order.
Kind Regards
Tegan
Customer Experience | ScS
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service, Neil & Matt arrived in the time given were friendly and delivered settee & sofa and were done in 10 minutes and no fuss
Really recommend.
Well done guys
July 15, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Really great service
Really great service
The gentleman who served me was very thorough and went through everything with me
Great salesman
June 16, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good delivery service
Very pleased with the delivery service.
Good team Mike and Alex very tidy and professional.
Good communication throughout.
Thank you
July 9, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from start to finish
Great service in store, with different options explained. Wait time shorter than expected and delivery was quick and efficient. I got an email on the morning of delivery advising what approximate time they would arrive and a follow up phone call 1 hour before they actually arrived. All packaging was taken away too.
June 2, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shaun and Craig were really friendly…
Shaun and Craig were really friendly and amazing people great service when providing our lovely couch
June 17, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shaun and Craig who delivered our sofa…
Shaun and Craig who delivered our sofa were fantastic quick well mannered and very efficient. Thank you.
June 17, 2024
Unprompted review
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A most a pleasant experienceyoung man,Jake guided us…
A most helpful young man,Jake guided us through our with no pressure The manager also made this transaction less traumatic than it could have been
June 8, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Found exactly what i wanted
Found exactly what i wanted. Charlie at wrexham store was on hand for any questions without being pushy or crowding my purchase.would recommend dealing with Charlie at this store as the lady there was rather rude towards him without reason as we confirmed purchase .
June 15, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Holly was helpful and professional…
Holly was helpful and professional helping me choose a new sofa as mine had collapsed!.Delivery guys helpful but sofa collection recommended by him too expensive!thanks Bernadette
June 8, 2024
Reply from poltronesofà - Wrexham
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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