poltronesofà - York Reviews 

1,176
TrustScore 4.5 out of 5

4.7

Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up comin... See more

Rated 4 out of 5 stars

Two guys were very good. Sofa was assembled very quickly The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpe... See more

Rated 5 out of 5 stars

We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd v... See more

Rated 4 out of 5 stars

Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through! Delivery cost should be shown with price of goods as it’s pricey. Delivery expe... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - York

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,176)

17,332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery delight

Delighted with my delivery this morning. The delivery guys were brilliant! Very polite and respectful of my property, and extremely helpful and knowledgeable. A credit to your company! Thank you.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wayne at scs York

Wayne at scs York, was a pleasure to deal with and great help in us choosing our sofa and chair, the delivery team were excellent and respectful of our property and new sofa and chair, they explained everything thoroughly.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery came when expected

Delivery came when expected, a courtesy call beforehand was received, the lads were friendly and efficient, adding the feet and putting together the sofa.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lee in the store was a perfect mixture…

Lee in the store was a perfect mixture of attentive but not pushy. Cat chat was an additional bonus!
A shout out too to Marvin and Harry who delivered and put everything together.
Altogether a really good experience. Thank you!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

New sofas and chair

Plenty of choice both in style and fabric. Really helpful staff in store. There is a problem with the SCS website so tracking of orders is not possible, this really needs to be fixed!
Delivery crew were great, quick, clean, polite and answered all questions we had.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

My elderly dad ordered a recliner chair back in November. It arrived this week and it is the wrong colour. Spoke to the salesman who admitted it may have been his fault. However they will not exchange. Very poor show.

February 5, 2026
Unprompted review
poltronesofà - York logo

Reply from poltronesofà - York

Good Morning Louise,

I hope you are well and thank you for your review.

I am very sorry that the colour of your Dad's chair is not as expected when this has been delivered.
We would advise for all customers to check over the order details and ensure that this is correct as any changes can only be made within 2 days of the order being placed.

As your order details are not included I am unable to advise further on what has been discussed previously.
If you need to discuss this you can reach the store on 0190 492 9443.

Kind regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Disappointment

The two settles we were expecting to be delivered today weren't on the delivery van .All we got was a leather care kit We have been in touch with SCS store in York and the settees are still in their premises.
Since writing the above review we later found that SCS staff at York did their utmost to deliver the goods within 2 days to our satisfaction. This does not, of course, bring back the time & effort in making our rearrangements, but we are therefore content to change the review upwards to 3 stars. Thank you Peter & Barbara DEAN

January 28, 2026
Unprompted review
poltronesofà - York logo

Reply from poltronesofà - York

Good Morning Mr Dean,

I hope you are well and thank you for your review.

I am so sorry to see that your delivery did not arrive as expected yesterday. Please accept my apologies for the inconvenience that this must have caused you.

I have passed a message on to the store and our Distribution Centre and asked that you are contacted with an update as soon as possible.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Wayne at Clfion Moor York

Wayne at Clfion Moor York, when above and beyond for my mum when she bought her new sofa.
Thank you Wayne, your patience and kindness didn’t go unnoticed.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Kept well informed and up-to-date on the delivery of my sofa. Arrived exactly when they said and the tracker was very helpful. Polite and helpful.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

On time delivery of goods

There was good communication before the delivery. The delivery men turned up on time and were very pleasant and helpful. The sofa was put in place and all packaging cleared away

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was great

The delivery was great, the men were polite and efficient. Unfortunately the new soda has a flaw or stain so let’s see how the SCS resolution process plays out. Fingers crossed!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

DELIVERY

Excellent service by two very pleasant lads who quickly sited, assembled and tested the two recliner chairs. We received several contact emails and phone calls indicating delivery time slots which were extremely useful and delivery was on time.
The store manager and his team were very pleasant and helpful at the time of purchase.
An excellent service, thank you.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Shop staff were helpful and well informed.
Lead times were better than expected.
Delivery team were on time, careful and considerate.
10/10 in all areas.
Thank you.

January 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look