poltronesofà - York Reviews 

1,176
TrustScore 4.5 out of 5

4.7

Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up comin... See more

Rated 4 out of 5 stars

Two guys were very good. Sofa was assembled very quickly The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpe... See more

Rated 5 out of 5 stars

We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd v... See more

Rated 4 out of 5 stars

Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through! Delivery cost should be shown with price of goods as it’s pricey. Delivery expe... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - York

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,176)

17,332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Searching for the perfect chairs!

Searching for the perfect chairs in our choice of design and colour could have been daunting but ScS was heaven!
We were greeted by the salesman Wayne in the Clifton Moor outlet. He was informative and helpful and gave us space to look and think. He demonstrated the functions of the riser chairs and showed us a variety which answered our requirements. The choice of fabrics seemed limitless and we found the perfect design of super comfortable chair and colour and texture of fabric. This is what shopping should feel like!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service
Kept Informed - received emails regarding information and delivery. Informed of delivery every step of the way and delivered on time and very efficiently done.
Thankyou

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful delivery staff

We had our new furniture delivered recently and the settee only had three feet (bad quality control) but the delivery drivers made a makeshift foot so we had a settee for Christmas. I would give the two lads 10 stars if I could. They were a great advert for customer service.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick easy delivery

Quick easy delivery. The crew left a voicemail and txt message to give an update on the expected delivery time. Arrived at the expected time and got straight on with the delivery. They were friendly, cheerful and polite.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Nothing was too much trouble! From negotiating a difficult, tight doorway and a dog's-hind-leg bend into the sitting room, to angling the chair exactly as I wanted it - these guys were charmingly thoughtful and so very careful of me and my property! Thank you to

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Norbello corner sofa

The end to end experience with SCS was very good. We used our local store in York and the staff were patient, knowledgeable and accommodating. Our sofa was easily ordered and arrived exactly as per the predicted date. On delivery the two staff were amazing (and we live in a second floor flat) and unphased, which makes a change. My only suggestion would be that SCS allow for samples to be taken home or some sort of system to order fabric samples to your home address (even if they have to be paid for). Our sofa fits the space perfectly and the extra options like the ottoman storage and the integral footstool make a huge difference.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Both delivery men were very efficient and engaged in conversation while getting the job done. Tested the electrics on the sofa and made sure we were happy before they left.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Not a pleasant experience

The delivery men arrived and immediately said, we'll never get these sofas in, you'll have to move the fish tank we have at the bottom of our hall, they suggested that they take the sofas back and return in two weeks when the tank was removed. They were here for approximately 20 minutes, my husband told them to leave in the hall and we got our son and grandson round. They got the sofas in without moving the fish tank. We paid nearly £2,500 but did not get the service we expected

November 15, 2025
Unprompted review
poltronesofà - York logo

Reply from poltronesofà - York

Good Morning Ms Rimmer,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you did not receive the expected level of service from our delivery crew on the day.

If the team feel that the furniture will not fit, via the access points within your home, then they will advise of this to prevent any damage to the furniture or to your home.

Please accept my apologies for any inconvenience and we will certainly pass on your feedback to our Distribution Centre.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Really pleased

The 3 guys who came were brilliant, happy and chatty, and got the sofa put together in minutes. They called to say they were on their way and turned up exactly on rime. A real credit to SCS. Thanks for a smooth delivery.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

It was our first time buying a sofa…

It was our first time buying a sofa from scs at York we received excellent service from Lee he was very helpful and made us very comfortable with the choice we made buying our new sofa and high riser chair

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great sofa experience

We were greeted by a very friendly guy called Lee who told us all about the sofas we were wanting to know about he then left us alone to walk around the store at our leisure when we decided on a sofa he was so helpful and went through everything with us at ease can't wait to get my sofa now !

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Easiest sofa shopping experience ever

Easiest sofa shopping experience ever! Wayne at the York branch was so helpful and worked so that we got the best price. Love that you can choose any fabric in any style. No pressure from the sales people and no pushy sales tactics.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Mervyn and Glyn

Great service from Mervyn and Glyn. They arrived punctually, were both very courteous and friendly. They left the lovely suite in great condition and all the packaging was removed.
Very happy with the service. Thank you.

October 25, 2025
Unprompted review

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