poltronesofà - York Reviews 

1,177
TrustScore 4.5 out of 5

4.7

Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

every single member of staff i dealt with was amazing, super helpful and so polite. We ordered from the York branch and Rob was super knowledgable about what the company was selling. We ended up comin... See more

Rated 4 out of 5 stars

Two guys were very good. Sofa was assembled very quickly The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpe... See more

Rated 5 out of 5 stars

We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd v... See more

Rated 4 out of 5 stars

Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through! Delivery cost should be shown with price of goods as it’s pricey. Delivery expe... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - York

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,177)

17,390 reviews in the last 12 months

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Rated 5 out of 5 stars

Wayne at the York store has been so…

Wayne at the York store has been so helpful with us buying sofas for our first house. We have come into scs twice and bought our sofa because Wayne came straight over to us. He has helped us with everything from the colour to the fabric. You would never believe he has only worked with you for one year! Can’t thank him enough!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Visited SCS in York ,Clifton Moor…

Visited SCS in York ,Clifton Moor today. Greeted by Rob , very polite and courteous and left us alone to browse until we were ready to ask .
He advised us on great options re fabric or leather once we settled on the sofa we required .
Real friendly ,knowledgeable and informative.
Gorgeous leather sofa ordered for a date convenient for us as away for recommended date.
Would recommend to family and friends without hesitation.
Well done Rob we are hard to please.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Sofa so good!

Wayne was very warm and welcoming, very patient with us. We knew we needed a sofa and what size we would like but no idea what we wanted. His patience was impressive and appreciated; offering us options in styles, colours and configurations. A breath of fresh air to have a salesperson who offered us time and space and wasn’t pushy. We ended up with a lovely sofa recommended by Wayne and look forward to having it at home soon.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Wayne was great

Wayne was great! Made sure we were happy the whole way through! So excited to receive our new sofas!

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you George

Thank you George, for your time and experience in helping us choose our sofa. We look forward to receiving our sofa.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent choices

A beautifully layed out show room, nice and cool on a hot day.
The manageress who dealt with us was extremely helpful and patient as it took us quite a long time to make a final choice. Nothing was too much trouble and we were even given a nice coffee and a can of water.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service in store

Upon entering the store we where welcomed and explained how it all worked with sofa styles & fabrics. We where left to look round ar our own pace, upon finding some we liked Andrea approached us to help with excellent advice and we then chose our favourite and made a purchase. She explained all about the after service & delivery which we now await and hope the aftersales & delivery follow in the excellent service..

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

With so many sofas to choose from let…

With so many sofas to choose from let alone fabrics, we found the help offered by George at the Clifton Moor, York invaluable especially when it came to choosing the fabric that was right for us. A great asset to the company and a pleasure to do business with.
If you are looking for a new sofa strongly recommend a visit to this store.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Settee delivery

The settee was delivered dead on time and was positioned exactly where I wanted it. All packaging was removed and taken away . The guys were polite and courteous.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible, terrible stressful time.

Terrible time. Please do not use this company.caused me so much stress. Can't contact. Worst customer service ever. Couldn't pay balance online, kept failing. Wrong chair colour came finally after months of waiting, faulty leg on footstool. Stuck out. Complaint correspondence ignored. Over 10 phone calls made, four visits to store to sort this mess. So.muxh wasted time and stress. Finally came to collect faulty sofa, rejected delivery as only two pieces of furniture on their documents. Would give no stars if it let me!

January 4, 2025
Unprompted review
poltronesofà - York logo

Reply from poltronesofà - York

Good Morning,

We appreciate your review and are sorry to hear about the issues you experienced, including difficulties with payment, incorrect items, and poor communication.

Unfortunately as no information relating to your account was attached to your review so I'm currently unable to assist further.

If you can send a screenshot of your review to socialmedia@scs.co.uk alongside either your sales order number of full address including postcode so we can have this looked into for you.

Many thanks,
Josh - ScS Social Media Team

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