SDA Reviews 15,037

They lied on the status of the shipment, claiming they didn’t deliver because of missing details while I triple-checked and everything was correct. They have no useful customer service, the number to call gives no options. There is no way to speak with an operator. All the links I tried in the FAQ sections led to an error page.

The worst courier ever. They NEVER come at your place to retrieve a package. I set up a retrieval 3 times, and each time they DID NOT come. THE WORST EVER

Italiano:

Il peggior corriere di sempre. Non ritirano MAI i pacchi a casa. Ho richiesto un ritiro 3 volte e ogni volta NON sono venuti. IL PEGGIORE IN ASSOLUTO

The package never arrived, in Italy, they say they know nothing. It just disappeared. Orrible service.

I would like to put zero stars.
The worst of the worst!
They lost my pack with important medicines inside.
Never again.

Did anyone ever get any kind of resolution with SDA UK? Tried calling the dead line, company register showed multiple other companies listed at same address, tried those numbers too, no response. Any help would be much appreciated. SDA email addresses came back as unknown as well so really running out of options.

My parcel it says delivered
I’ve been asking for the pod but there’s no signature, only time of delivery.
They can’t do anything more.
So basically I lost 30£ of shipping costs and lots of affective valuable stuff.
DISGUSTING

DISGUSTING COMPANY!! PLEASE DON’T USE THIS COURIER!!! THIS IS THE WORST COMPANY EVER ‼️‼️

SDA is the WORST courier service that I have ever utilized. Two nightmares: (1) I had a parcel, clearly marked with my address, and the parcel did not arrive. The tracking website says it was delivered on a different province. How come? The customer assistance was very unprofessional. (2) The second parcel was not delivered and was sent back to the sender. All the addresses are very clearly indicated. What a very DISGUSTING experience for me.

Awful i ordered my parcell in january it still hasnt arrived to this day 26th april original dat of deliver scheduled for 15th feb latest absolute joke

Had to pick it up the package myself at their facility after 30days (even who sent the package wasn't able to do anything). There is no way to contact them or be contacted. No phone, no chat, no e-mail, no ticket, nothing so don't even bother trying. There should be a "codice svincolo" (in order to un-stuck the package) but no way to know where and who gets it.

still waiting for my package to arrive. has been at a stand still i Milano since 23/3-2021, and now 7/4-2021. This i Crazy. ordered from the same store the other day, and picked UPS for delivery, and the package arrived today. SDA has a very bad service time.

Terrible. Please check it twice before you order something online. If the company use Poste Italiane (SDA) you can also throw your money into the toilet. It will save you a lot of trouble. SDA can't see anything about your order. When something is wrong they online advice to fill in a complaint form. And nothing will happen after you filled it in. -1 star.

Completely a scam!
Tracking doesn’t work! No assistance! Impossible to speak with someone!
They write me that the pack it’s arrived with a signature..who had sign?
The mother of the courier? I think..she was with me of course that b****h.

This company is a complete joke. I have a very important package coming to the UK and there is no way to find out either where it is or when it will be here. Absolutely no comms from the company. Does anyone know a UK contact number??

is there any bloody telephone number where I can call???? it is ridiculous. This service is a piece of rubbish!

Worst service ever, please do not choose your shipment with SDA as a main carrier, on 21st Jan 2021 I have to receive a courier, but they didn't deliver, after a call they said we can't deliver to your location. You can come and collect at our office...I really didn't understand, this is how you treat your customers... Well I never ever use SDA

This company is absolute joke.
I tried send flowers on new year eve, but they are stuck somewhere in Italy, now for more then two weeks. There is no chance to call them from other country then Italy and they don't answer on emails. Their customer service is disgrace this company

Horrible service, horrible customer care (don't care is the right name).

Package to France from Italy, Express... and more expensive than UPS to name one...
the package according to the tracking of Poste ITALIANE / SDA (same company) has been delivered... but in fact, it has not... and there is no clue to where it is, who has it, who handles it, will ever be delivered?

it contains important documents and expenses receipts for my accountant... sent week in advance with expensive courier... and not is basically lost.

Every time you are lucky enough to get through the customer service (is a 20% chance and 15 minutes wait each time) every single person gives you a different reason of why the package is lost.
One says is delivered by SDA all the way (except SDA does not operate in France), one said it is UPS that handles them in France, one said just wait a few days than call us back... etc etc.