Sealed Units Direct Reviews 112

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of the ordering process and the quality of the products received. Many appreciate the efficient delivery service, noting that items arrive quickly, on time, and in perfect condition. The staff, particularly Vicky, are frequently commended for their helpfulness, politeness, and proactive communication throughout the entire process, from order placement to post-delivery follow-up. While the vast majority of experiences are positive, a few customers mentioned minor issues such as scratches on the glass after installation or suggested improvements like wrapping the edges of the glass with tape. However, these instances appear to be isolated and do not detract from the overall positive sentiment regarding the company's service and product quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the excellent communication and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Order

Reviewers consistently express satisfaction with the ordering process. Customers found the online ordering... See more

Product

People report positive experiences with product quality and value. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

Ordered sealed double glazed units online—delivery was quick and everything arrived well packaged. Installation was easy to do myself and the quality is great too. Vicky was really helpful and chec... See more

Company replied

Rated 5 out of 5 stars

This is my first time ordering from sealed units direct, I have to say the service and product was excellent. Vicky called to advise of the delivery day and followed up by giving an approximate time... See more

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied


Company details

  1. Glass Repair Service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Excellent product and very good value…

Excellent product and very good value for money. Vicky very helpful after I had provided the wrong dimensions and replaced the wrong unit with a large discount. Highly recommended.

January 15, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind feedback! We’re really glad you’re happy with the product and value, and we’ll be sure to pass your thanks on to Vicky.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Thanks for your help…

From the outset our interaction with the company, and Vicky in particular, was very positive in spite of our somewhat complex request.

January 9, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind words! We’re really pleased we could help with your request, and Vicky will be delighted to hear your feedback.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and communication

Great service and communication from Vicky, we will be getting more orders from here for future projects.

January 21, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thanks so much! We’re really glad you were happy with the service and communication — we look forward to helping with your future projects.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service all round

I was able to obtain a competitive quotation on line, order and pay for it easily and without fuss.
The units were delivered promptly and without issue
The quality of the units exceeds that of other manufacturers I have used in the past.
Vicky’s customer support was excellent, she organised delivery and contacted me to advise on the date, received an email to ask if everything had been delivered and was I happy.
Excellent all round and I will recommend their service to others.

January 21, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the great feedback! We’re really pleased you were happy with the service, delivery, and quality — and we truly appreciate the recommendation.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Stumbled across these guys

Stumbled across these guys searching for replacement double glazing panes. Glad I stopped, as prices were great value. As this is DIY do double check how to measure. I would 100% buy again from Vicky and the team again.

January 19, 2026
Unprompted review
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Reply from Sealed Units Direct

Thanks so much for the kind words! We’re really glad you found us and that the prices worked well for you.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Not often you find the best price also…

Not often you find the best price also combined with a quality product and top service. Special thanks to Vicky who was very helpful throughout and also followed up to check everything was in order. I don't order glass that often but will certainly recommend.

January 15, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind feedback! We’re delighted to hear you were happy with the price, quality, and service. Vicky will really appreciate the mention. We look forward to helping you again and thank you for the recommendation.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great customer service!

It's all so much better with nice people!

Great experience both with Vicky on the phone and the delivery staff when my sealed unit arrived.

Prices are great and I can't fault the quality.

January 15, 2026
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind words! We’re so glad you had a great experience with Vicky and our delivery team, and that you’re happy with the quality and pricing.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service!

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality.
Vicky called me to confirm delivery, called me to remind me and also messaged me after delivery to check everything was good. Really happy with Vicky and Sealed Units Direct

January 14, 2026
Unprompted review
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Reply from Sealed Units Direct

Thank you for your lovely feedback! We’re really pleased to hear everything arrived perfectly and that Vicky took such great care of you throughout.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

My experience with Sealed units direct…

My experience with Sealed units direct have been seamless, I’ve used them twice now and each time the units have been delivered on time and perfect. I’ve been in the industry many years and these units a quality made. Also would like to mention Vicky, keeps you in the loop, contacts after to make sure all is good and is a very cheerful lady, very friendly, just what any good business needs. Will be using again for sure.

December 23, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for your kind review. We’re really pleased to hear you’ve had a great experience with our sealed units and service. Your feedback means a lot. We’ll be sure to pass your lovely comments on to Vicky. We look forward to working with you again soon.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service from Vicky

Great service from Vicky. Unit delivered safely.

December 18, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback! We’re glad Vicky provided great service and that your unit arrived safely.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and quality

Great service and quality. The help from Vicky was much appreciated

November 22, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback! We’re glad you enjoyed the service and quality.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Delivery was super fast

Delivery was super fast, item was as described and staff was very helpfully good quality unit.

December 4, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you! We’re happy to hear you enjoyed the fast delivery and quality of the unit. We appreciate your support!
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

It has been a pleasure to have dealt…

It has been a pleasure to have dealt with Vicky from sealed units direct, kept me well informed throughout the process and fast turnaround.
Thanks again,
luca.

December 7, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind feedback, Luca. We’re pleased to hear Vicky kept you well informed and that you were happy with the turnaround.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great quality unit and first class…

Great quality unit and first class customer service from Vicky and the team

December 12, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your review. We’re delighted you were happy with the quality and the service from Vicky and the team.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service.

The product was as expected and fitted well. But the service was excellent with a phone call ahead of delivery and a pleasant lady to deal with - Vicky.
Many thanks.

December 12, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback. We’re pleased you were happy with the product and service, and we’ll pass your thanks on to Vicky.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and product

Great service and product, made it easy to order a replacement double glazed unit for my bifold doors. Simple online ordering with efficient delivery.

December 10, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your feedback. We’re glad you found the ordering process easy and the delivery efficient. We appreciate your support.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Easy to order and great communication…

Easy to order and great communication with updates and follow up. Thanks Vicky!

December 1, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind review! We're glad the process was easy and that Vicky could assist you.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service from start to finish .

Great service from start to finish .
Ordering on website was easy , delivered within the 10 days as advertised , great communication from Vicky , units arrived as ordered, in perfect condition.
Would highly recommend.

November 28, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your lovely review! We’re glad the ordering process was easy, delivery was prompt, and everything arrived in perfect condition. We appreciate your recommendation and look forward to assisting you again.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great Service

Very easy to order online and a great service from Vicky who keeps you updated on tour order. Quality unit delivered on time and fits perfectly. Vicky even checked to make sure all was delivered as requested. Great service overall. Will definitely use Sealed Units Direct again.

December 4, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for sharing your experience. We’re delighted that everything—from ordering to delivery—went smoothly and that Vicky’s updates were helpful throughout. We look forward to assisting you again.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service Great product

Great service Great product, Vicky was excellent very helpful and thorough thank you

November 28, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the great feedback! We’re so glad you had a positive experience with us and with Vicky.
Many Thanks
Sealed Units Direct

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