As always, the customer service at sealskinz is second to none. Excellent quality products with first class customer support. Not only prompt in all matters, but also taking time and effort to help in... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... See more
Company replied
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... See more
Company replied
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... See more
Company replied
Company details
Written by the company
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Contact info
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, United Kingdom
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4.8
Excellent
607 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great customer service
Great customer service. Even Nelson the AI.
My fault for missing the email about colours not being in stock. But all sorted now with another set of super comfy socks on the way. Thank you
June 10, 2026
Unprompted review
Reply from SEALSKINZ
Hi Roger,
Thank you for the fantastic 5-star review!
We're so pleased to hear that the customer service was great (including our AI agent, Nelson!) and that we could assist you with an alternate colour for your purchase.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
Excellent Service
Brilliant service throughout. Excellent communication when an item was out of stock and super prompt in replying.
June 5, 2026
Unprompted review
Reply from SEALSKINZ
Hello Mike,
Thank you for the great 5-star review!
We're so sorry we didn't have stock of the item you wanted but happy we could assist quickly with an alternative solution.
Thanks again,
Krystal @ Sealskinz
Sealskinz Lifetime Guarantee works
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue was. Next day i received credit to spend on website to order replacement. Only disappointment was couldn't get same colour, but better to have dry foot i think. Great service, great products & speedy conclusion
June 6, 2026
Unprompted review
Reply from SEALSKINZ
Hi Robert,
Thank you for the 5-star rating and for taking the time to share your experience with the warranty process.
We're happy we could assist you so you can get back to cycling with dry feet!
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
I bought a pair of Sealskinz Rayhnam…
I bought a pair of Sealskinz Rayhnam Socks. Id owned them for several months and used them for hiking over the weekend. They were brilliant i could have worn slippers walking through wet grass and still had dry feet. Unfortunately 1 sock had a small hole appear and I had to endure a 10 mile hike with a soggy foot. I checked on Sealskinz website and they did a returns policy. I filled out an online form with my complaint. I immediately received an email from a "Bot" who told me someone from customer services will be in contact soon. They emailed me back stating they would send me a 1 time code to use on their website to purchase some socks. I was really impressed by customer services and how quickly they resolved my problems
June 5, 2026
Unprompted review
Reply from SEALSKINZ
Hi Paul,
Thank you for the 5-star rating and the thorough review of your warranty claim experience.
We're sorry that the hole developed but happy we could assist you quickly with a resolution.
Please do not hesitate to reach out again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
This was my second purchase …
This was my second purchase through Sealskinz.
this time SK had to change my order, but in that notification they had options suggested ... they offered alternatives or a refund. They did the work so i didn't have to go and spend time choosing alternatives. Then a quick confirmation, and an update to my delivery date .. the next day!!!
June 1, 2026
Unprompted review
Reply from SEALSKINZ
Hi Tom,
Thank you so much for writing a review on your recent experience.
We're sorry again we did not have what you originally ordered but glad we could get that resolved for you in a satisfactory way.
We hope you'll come back for a third purchase in future!
Kind regards,
Krystal @ Sealskinz
Outstanding aftercare!
After care response was so fast and efficient! Sealskin really do look after their customers! Contacted them with regards to a fray in the Velcro strap on my hat that I bought 5 months ago and they responded and shipped a replacement within 2hrs! Fantastic service!
May 27, 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your fantastic feedback!
We’re delighted to hear that our aftercare team was able to respond quickly and get a replacement out to you without any hassle. It’s always our aim to stand behind our products and make sure our customers are well looked after, so it’s great to know we delivered on that for you.
We really appreciate you taking the time to share your experience, and we hope your new hat serves you well for many adventures to come!
All the best,
Louise @ Sealskinz
Good products
Good products, Obviously not perfect, but when I had issues about wear on an item they gave me a £25 vocuher with no hassle, even though it was out of warranty.
May 27, 2026
Unprompted review
Reply from SEALSKINZ
Hi John,
Thank you for taking the time to write a review regarding your recent service experience.
We're sorry to hear that the wear on your item was cause to contact our Support Team but glad we could come to a satisfying resolution.
Please do not hesitate to get in touch again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Their timeliness of response to my…
Their timeliness of response to my enquires was the best
March 25, 2026
Unprompted review
Reply from SEALSKINZ
Thank you for your kind feedback! We're delighted to hear that you found our response time so quick — providing prompt and helpful support is something we always strive for.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out!
Louise @ Sealskinz
Had an issue with a pair of socks
Had an issue with a pair of socks, I contacted them and within minutes it was all sorted!
May 19, 2026
Unprompted review
Reply from SEALSKINZ
Thank you for your lovely feedback! We're really glad to hear your issue was resolved so quickly. Our team always aims to make things as easy and efficient as possible, so it’s great to know we delivered on that for you.
If you ever need anything else, don’t hesitate to get in touch.
Louise @ Sealskinz
Speedy warranty claim resolution
Had to do a warranty claim and within half an hour I had an email with tracking for a replacement on its way - fantastic service!
May 18, 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for your kind feedback! We're really pleased to hear that your warranty claim was resolved quickly and smoothly. Providing fast and hassle-free support is something we always aim for, so it’s great to know we got it right for you this time.
If there’s anything else we can help with, just let us know — we’re always here to help!
Louise @ Sealskinz
Helpful people
The customer service is excellent; however, the delivery process with Royal Mail can often be quite stressful.
May 15, 2026
Unprompted review
Reply from SEALSKINZ
Hello Vittorio,
Thank you for taking the time to write a review.
We're so sorry for any inconvenience the courier may have caused but happy we could help with our excellent customer service.
If we can be of further assistance, please do not hesitate to get in touch again.
Kind regards,
Emily @ Sealskinz
Reply from SEALSKINZ
Hi Nick,
Thank you for the 5-star review!
We're so happy to hear our customer service was excellent for you.
Please feel free to reach out again if we can help with anything further!
Kind regards,
Krystal @ Sealskinz
Fantastic Customer Service
An item I needed was damaged during transit. I contacted Sealskinz as soon as it arrived and they arranged a replacement that arrived the next day. Fantastic service and very helpful staff. Excellent products too.
May 14, 2026
Unprompted review
Reply from SEALSKINZ
Hello Andrew,
Thank you for the fantastic 5-star rating!
We're thrilled our customer service was able to assist you quickly and efficiently with your damaged order. We hope you enjoy the purchase!
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Felt treated well.
A shipment got stuck in delivery somewhere.
As customer service received only vague information from the carrier, and shipment did not show up after three weeks time they offered unbueraucratic refund and apologies in short time.
Felt treated well.
May 13, 2026
Unprompted review
Reply from SEALSKINZ
Hi Christian,
Thank you for taking the time to leave a review.
We are so sorry your order got delayed in transit. It is wonderful to hear that our team was able to solve this for you in a satisfactory way.
Please do not hesitate to get in touch again if we can be of any further assistance.
Kind regards,
Emily @ Sealskinz
Reply from SEALSKINZ
Hi James,
Thank you for the fantastic 5-star review!
We're so pleased you like the product and our customer service.
Thanks again,
Krystal @ Sealskinz
Fantastic customer service will 100%…
Fantastic customer service will 100% honour the waterproof guarantee
May 12, 2026
Unprompted review
Reply from SEALSKINZ
Hi Leo,
Thank you for the great 5-star review!
We're always happy to stand behind our products and we're thrilled to hear our customer support was able to assist you with a replacement under our guarantee.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Strongly recommended
Really excellent clothes and other products and great customer service! The clothes are really good quality and nice designs. There was a problem with my order and they worked hard to resolve that properly too, which I appreciated. Strong recommend!
May 8, 2026
Unprompted review
Reply from SEALSKINZ
Hello Jez,
Thank you for your kind 5-star review and recommendation!
We really appreciate the feedback on the quality of our products and customer service. Glad we could be of assistance!
If we can ever help with anything else, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
I ordered 2 pairs of heated gloves for myself and my wife but did not understand all of the workings and technology Despite there being nothing wrong with the gloves and a delay between purchase and our usage the company supplied a free postage return prompt assessment and refund I was very impressed with the customer service
Dr Maurice Pye
York May 2026
May 7, 2026
Unprompted review
Reply from SEALSKINZ
Hello Maurice,
Thank you for the 5-star rating!
We sincerely appreciate your kind words about our customer service response. We're very sorry the gloves did not meet your expectations but happy we could be of service in resolving the matter satisfactorily.
If you have any other waterproof or outdoor accessory needs, we hope you will consider us again in future.
Kind regards,
Sophie @ Sealskinz
Super responsive and kind customer…
Super responsive and kind customer support team. I had a minor issue with an otherwise great product. Thank you.
May 5, 2026
Unprompted review
Reply from SEALSKINZ
Hi Jacob,
Thank you for the 5-star review! We're so glad to hear the support you received was responsive and kind.
If we can help with anything else, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Unique product and excellent customer service
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market.
I'd also like to mention that their customer service is excellent. After much use, one sock developed a leak. Even though I had trouble locating my receipt, they swiftly offered a solution that allowed me to replace the socks.
May 5, 2026
Unprompted review
Reply from SEALSKINZ
Thank you for the 5-star review!
We are thrilled to be your favourite knee-high waterproof sock manufacturer. We're also happy to hear the price is worth it and the customer service is excellent.
If you need anything else, please do not hesitate to contact us again.
Kind regards,
Krystal @ Sealskinz
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