As always, the customer service at sealskinz is second to none. Excellent quality products with first class customer support. Not only prompt in all matters, but also taking time and effort to help in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... See more
Company replied
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... See more
Company replied
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... See more
Company replied
Company details
Written by the company
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Contact info
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, United Kingdom
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4.8
Excellent
607 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great warranty service after a loose…
Great warranty service after a loose thread. Got a new pair immediately. Something to choose Sealskinz for.
March 25, 2026
Unprompted review
Reply from SEALSKINZ
Hello Joost,
Thank you for the 5-star review!
We're thrilled to hear our warranty service was able to assist you promptly.
We look forward to your continued support of Sealskinz!
Kind regards,
Krystal @ Sealskinz
Excellent customer service
Excellent customer service. Had an issue with gloves i bought a while back but never worn. The issue was sorted quickly with very little fuss.
March 15, 2026
Unprompted review
Reply from SEALSKINZ
Hi Charlotte,
Thank you for your review!
We really appreciate the 5-star rating and that we had the opportunity to assist you with your warranty matter.
If we can be of any further assistance, please do not hesitate to reach out again in future.
Kind regards,
Krystal @ Sealskinz
Excellent service by Sealskinz Customer Experience Team
The Sealskinz Customer Experience Team responded very quickly to my enquiry, asking to purchase a replacement re-charger cable for my heated gloves. The required cable has been updated and will not fit my gloves BUT they located one of the original design and sent it to me for no charge. Excellent service.
March 18, 2026
Unprompted review
Reply from SEALSKINZ
Hello Peter,
Thank you very much for the 5-star review!
We are thrilled to hear the service you received was excellent and that the team was able to locate a replacement charging cable for your heated gloves.
Please do not hesitate to get in touch again if we can be of any other assistance.
Kind regards,
Krystal @ Sealskinz
Great Customer Service
Sealskins waterproof socks are brilliant - absolutely 100% waterproof. So I was a bit disappointed when one developed a hole after two and a half years. But the customer service proved to be just as good as the socks. Within minutes I received a voucher to the full cost of the original pair, with free postage too! Many thanks to Krystal in customer services.
March 19, 2026
Unprompted review
Reply from SEALSKINZ
Hi Alan,
Thank you for taking the time to write a review!
We sincerely appreciate the 5-star rating and we're happy we could assist with your socks to get you back to dry feet!
Kind regards,
Sophie @ Sealskinz
Very happy to help and ensured my…
Very happy to help and ensured my product arrived before my skiing holiday
March 10, 2026
Unprompted review
Reply from SEALSKINZ
Hello Mr. B,
Thank you for reviewing your recent service and ordering experience.
We're thrilled we could get your product to you in time for your skiing holiday! Helping customers enjoy the outdoors is what we're all about.
Kind regards,
Krystal @ Sealskinz
Glove problem solved
I had a problem with a pair of gloves where the fastenings were faulty, and failed outside the warranty period. The guidance on the website seemed to suggest that a claim was not possible. However a positive response from Sophie was helpful, and after sending photos, it was declared a manufacturing fault. I was offered a refund or a new pair. Excellent customer friendly solution. Third pair from a professional outfit.
March 11, 2026
Unprompted review
Reply from SEALSKINZ
Hi Mick,
Thank you for taking the time to write a review.
We sincerely appreciate the 5 star rating and we're so proud to hear that Sophie's friendly assistance and understanding were key in getting you into a new pair of Sealskinz gloves.
Many thanks again,
Krystal @ Sealskinz
When customer service works
The customer service team were brilliant and super responsive. They are even training AI to be nice and send you off in the right direction. Looking forward to taking my socks on a hike in Yakushima!
Would recommend SealSkinz in a heartbeat.
March 10, 2026
Unprompted review
Reply from SEALSKINZ
Hello Carrina,
Thank you for your 5-star review!
We are absolutely thrilled to hear our customer service was brilliant and responsive.
We hope you have an amazing hike and can stay outdoors longer with your Sealskinz socks!
We also look forward to your continued support.
All our best,
Krystal @ Sealskinz
The adventure of upgrading a pair of gloves
So I needed an upgraded pair of gloves, as I'm a postie, and my current gloves weren't compatible with the PDAs. I don't mind spending a bit more for quality so went for the Harling gloves. Initially they didn't fit great, probably due to my child like hands. I reviewed them, a bit negatively, however Sealskinz replied within about 20 minutes of the review and offered some glove liners as a goodwill gesture. Obviously I accepted and in less than 24 hours I had said liners and they worked as anticipated. Absolutely amazing company of which I will continue to purchase from.
March 6, 2026
Unprompted review
Reply from SEALSKINZ
Hello Stephen,
Thank you for taking the time to share your adventure as a review.
We're happy to hear the reaction from the team was well received and that the liners made their way to you quickly.
We look forward to providing you more gloves as needed in future!
Kind regards,
Krystal @ Sealskinz
Fantastic quality of products.
I am very pleased with the products that I have bought so far from Sealskinz. This time is was 2 pairs of socks a cap and a pair of slippers. All very comfortable, great quality with some lovely fine details, but the main thing is that they function as they are meant to.
Both online and the London store give a fantastic service.
Very satisfied customer.
March 5, 2026
Unprompted review
Reply from SEALSKINZ
Hi Geoff,
Thank you for the 5-star review!
We love hearing all the products you have tried and liked thus far. Quality and comfort are definitely priorities for us! It is also especially nice to receive feedback on the service at the London store as well as our our online shopping experience.
We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
I had a problem with some gloves for…
I had a problem with some gloves for which the leather had deteriorated. The team responded to my warranty claim and we within 24hrs we had a solution I was happy with. Real humans solving problems quickly and efficiently! A company standing by it's quality products... Thank you
March 4, 2026
Unprompted review
Reply from SEALSKINZ
Hello Andrew,
Thank you for taking the time to rate your recent experience with our customer support team.
We are happy to have helped with your warranty matter.
Many thanks again,
Krystal @ Sealskinz
Great customer service
I bought a pair of socks but one leaked. Sealskinz were very good at replacing them straight away. They are very comfortable socks compared to other waterproof ones I've tried.
March 2, 2026
Unprompted review
Reply from SEALSKINZ
Thank you for the 5-star review!
We love to hear that our socks have been more comfortable than other waterproof models you have tried. We're always happy to help with product support and our guarantees so we're glad that you reached out on this occasion.
Please do not hesitate to get in touch again if we can be of any further assistance.
Warm regards,
Krystal @ Sealskinz
Very good AI help and fantastic help…
Very good AI help and fantastic help with good response time from customer service
Definitely order again
March 3, 2026
Unprompted review
Reply from SEALSKINZ
Hi Robert,
Thank you for taking the time to write a review!
We appreciate the feedback and the 5-star rating.
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Simple and easy
Simple and easy. I revived a fast and good service, with nothing to complain about.
March 2, 2026
Unprompted review
Reply from SEALSKINZ
Hello Isac,
Thank you for the 5-star rating!
We're pleased to hear the service was fast, easy, and good.
Kind regards,
Krystal @ Sealskinz
I had a big issue with some gloves I…
I had a big issue with some gloves I had bought for me as a gift, I got InTouch with sealskinz and they responded within a minute, so fast. I was useless in the information I provided, but they were so helpful and sorted my situation out, they were brilliant, my issue was quickly resolved. Very very good service! Amazing customer care! Thank you to Krystal who I dealt with, Emily and the rest of the team.
February 27, 2026
Unprompted review
Reply from SEALSKINZ
Hello Kelly,
Thank you for the 5-star review!
We were happy to assist you with your warranty matter.
Please do not hesitate to reach out again if we can assist with anything else.
All our best,
Krystal @ Sealskinz
Trust restored, satisfaction all round
I had an issue with a brand I trust and rate highly. I reported it via their review system and they responded immediately with courtesy and a very clear intention of resolving the issue. Within 2 days of clear and professional communication they have fully satisfied my wishes and have gone the extra mile by upgrading the product. Brilliant.
February 27, 2026
Unprompted review
Reply from SEALSKINZ
Hello Kevin,
Thank you for your kind review.
We very much appreciate you allowing us the opportunity to support you with a resolution. Whilst we regret any initial dissatisfaction, we are happy to hear that we were able to make this right in the end.
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Friendly staff
Although my gloves were out of guarantee, they took my remark seriously. And gave me a good alternative. They responded quickly and were very friendly.
February 24, 2026
Unprompted review
Reply from SEALSKINZ
Hello Danny,
Thank you for your 5-star review.
We are always happy to help as best we can when considering claims for our products. We're glad to hear you found the service quick and friendly.
Please do not hesitate to get in touch again if we can be of further assistance.
Kind regards,
Krystal @ Sealskinz
Great gloves, great value for money, prompt delivery, friendly company
I ordered Drayton gloves after which a query to the customer service team was dealt with in a quick and friendly manner. The gloves have arrived promptly and are great quality, light and warm and I think are great value for money.
February 25, 2026
Unprompted review
Reply from SEALSKINZ
Hello Martin,
Thank you for taking the time to write a review.
We sincerely appreciate the 5-star rating!
The quality of our products, delivery, and customer service are of utmost importance to us so we love receiving feedback like this.
All our best,
Krystal @ Sealskinz
Exceptional customer service team
The customer services team I have been dealing with to resolve an issue I had with a pair of waterproof gloves I had purchased, that weren't functioning as advertised, was second to none.
The correspondence was clear, friendly and professional.
February 18, 2026
Unprompted review
Reply from SEALSKINZ
Hello Jason,
Thank you for the fantastic 5-star review.
We are thrilled to hear the service you received was exceptional and that correspondence was clear, friendly, and professional!
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
great customer satisfaction
There was a problem with my order and it wasn't anything to do with them it was royal mail and they have bent over backwards to get it sorted,well done to all the staff in the help desk
February 15, 2026
Unprompted review
Reply from SEALSKINZ
Hello Robert,
Thank you for your 5-star review!
We're so pleased we were able to assist you with your lost parcel to your satisfaction.
Many thanks again,
Krystal @ Sealskinz
Reply from SEALSKINZ
Hello Pauline,
Thank you for your 5-star review! We really appreciate it and we're happy to hear you received a good outcome.
Kind regards,
Krystal @ Sealskinz
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.