While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This scam artist company banned me after filing a valid complaint and then wouldn’t let me to speak to a person and then emailed me that they would continue to charge me the fee for their premium serv... See more

Rated 1 out of 5 stars

Absolutely terrible service. I ordered delivery from Panera and the driver left my order sitting on the gate control panel, basically out in the street like it was trash. There was no attempt to deliv... See more

Rated 1 out of 5 stars

I placed an order through seamless. The delivery driver was Jianhui. He delivered the food to 10 Avenue instead of 12 Road. How can you mistake that? When I spoke to their customer care member Vanes... See more

Rated 1 out of 5 stars

I had an electr iCal problem at home. One of the switches in the power board was tripping. RACV emergency sent their (Seamless ) electrician. He spent some time and could locate the fault. He sugg... See more

Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Information provided by various external sources

SeamlessWeb is the fastest, easiest, and smartest way to order food delivery online


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Seamless

I love Seamless. They have tons of local restaurants and bodega to order from all over the city. I don't have to speak to anyone and get what I want delivered to my door. If Seamless is delivering, you can watch the delivery person on the map. Some restaurants have their own delivery service, so Seamless will tell you that. If the restaurant updates Seamless about delays, Seamless let's you know. They have excellent customer service. Whenever I have had issues, they have always been very helpful and they have dependable refunds when applicable.

August 8, 2021
Unprompted review
Rated 1 out of 5 stars

No can do

Ordered from Seamless. Waited 2 hours. Driver stated the order was delivered. Never got the order.

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

My standards might be low

My standards might be low, but my food is always delivered sooner rather than later. Sometimes it's cold, but usually it isn't. Most importantly, I've never had nor heard of Seamless drivers stealing orders or bailing.

August 5, 2021
Unprompted review
Rated 2 out of 5 stars

Delayed order, not convenient

This was presented as one of several online ordering options for a local burger place. I ordered for pickup. The order process was fine. It wouldn't accept my pre-entered card info, so I did have to re-enter the same number to get it to work. Annoying, but not a huge deal. It said our food would be ready in 10-20, so we headed to the restaurant. When I got there, they couldn't find the order at all. Ugh.

As I was ordering again, my original order finally came through - 15 minutes AFTER my email confirmation. What's the point if you still have to hangout and wait for your food? We ordered online to help skip the hassle, but the app ended up creating a bigger hassle for us instead.

August 1, 2021
Unprompted review
Rated 5 out of 5 stars

Seamless is great

Seamless is great! Fast service. Orders are usually accurate. Quick resolution to any problem with the orders.

July 11, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing app

Amazing app! Super efficient and userfriendly. It gives you the best options of food depending on where you are and the delivery Is quick!

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible app and service

I received a gift card from my work for seamless. I added the gift card to my account but whenever I go to checkout, the app blocks my order. I have been calling customer service every couple days these last two weeks and no one seems to be able to help. They keep telling me it is being looked into and I should hear back within 24-48 hours. It’s been over 2 weeks and I STILL have not heard back from them. It’s a scheme. They want people to spend money through gift cards and then they restrict you from putting in orders. Terrible app. Terrible service. Now my gift card is stuck.

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Never had an issue with seamless had issues with restaurants and seamless worked to either refund my purchase or get my delivery on time it's a great service

June 26, 2021
Unprompted review
Rated 1 out of 5 stars

Fake Promo offers…

It would be nice when you send a promo that says click here to redeem, that you would not require anything extra (entry wise) to redeem the offer. You well know, as I do now, that most people don't notice that and therefor miss the redemption coupon. I'n not the happiest I've been when using your service before. You know, I can always just pack my lunch and not have the trouble.

June 22, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look