Seatwave Reviews 

2,721
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... See more

Rated 1 out of 5 stars

Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... See more

Company replied

Rated 1 out of 5 stars

I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... See more

Rated 1 out of 5 stars

I had sold two tickets for Shakira concert held at WiZink Center Antiguo Palacio de Deportes, Madrid at 21:15 on the 3rd of July, 18 via seatwave. [Reference ID:2063434, ID:2063430 ]. I received an... See more

Company replied

Company details

  1. Recreation Center

Information provided by various external sources

Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com


Contact info

1.0

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TrustScore 1 out of 5

3K reviews

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Hasn’t replied to negative reviews

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1.0

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(2,721)

1 review in the last 12 months

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Rated 5 out of 5 stars

Top !

Very good service, very fast and secure.
We had an amazing experience thanks to Céline Dion and thanks to Seatwave !!

July 31, 2017
Unprompted review
Rated 1 out of 5 stars

Unsatidfactory customer support

Purchased ticket's for Red Hot Chille peppers concert. Unfortunately unable to attend due to a family illness. I Purchased the insurance and have tried to make contact twice and have yet to receive a reply to the email I sent to the address on my receipt. Unsatisfactory customer support, guess since they already have my money for the tickets that's all they care about. Don't waste your money on the insurance, they wont reply.

Update 4 Sep still no reply for the insurance -- guess it is a scam

July 31, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi David,

Thank you for your email.

To claim your refund through TicketCover Premium please email the insurance directly.

All you’ll have to do is click on the following link: https://www.eosclaims.com/contact_us.htm and apply for reimbursement for the costs.

Please make sure you provide certain evidence to support your request. You can find more about how to make a claim in our FAQs when you search for “TicketCover™premium”

Hope this information helps and we’re really sorry for any inconvenience caused.

Kind regards,

Seatwave Team

Rated 1 out of 5 stars

Fooled

It could have been a better experience if only my ticket wasn't sold to a lot of people. Myself and other attendees (10 at least) were bounced back because we got the same e-ticket and we had to re buy a ticket on top of the stadium where the view is pretty much limited. I'm not putting all the blame to seatwave as the same tickets were sold in other websites as well, however, I would highly recommend to check the ticket number instead of letting everyone advertise the same tickets. At least I got a full refund of the tickets price plus all the fees paid on my first and last experience with this website.

July 31, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Francesco,

Thank you for your review, we really do appreciate your feedback.

We're very sorry to hear of the issue with entry to the event, we take any report of issues with entry very seriously.

With this in mind we've issued a full refund back to you.

Kind Regards,

Seatwave Team

Rated 5 out of 5 stars

Customer service

I had an issue with my tickets and the customer service was very quick and helpful ,which made everything much better.
Thank you.

July 30, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

I really am thankful for Seatwave because I was able to find tickets to a couple of shows that I thought were sold out. It was very easy and user friendly!

July 29, 2017
Unprompted review
Rated 1 out of 5 stars

Robbie Williams Tickets

Robbie Williams Tickets. Bloody expensive through Seatwave compared to the face value on the ticket. Admin charge is a joke. But when you are ordering on the internet and the tickets are selling out within minutes of going online what can you do, they have you over a barrel and you have to pay the outrageous price if you want to go.

July 29, 2017
Unprompted review
Seatwave logo

Reply from Seatwave

Hi Clive,

Thank you for your review and I’m sorry if there’s been any confusion.

The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.

The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

I bought excellent tickets at a …

I bought excellent tickets at a reasonable price. My tickets arrived promptly. One area for improvement would be a bit more information as to where to go/what to do when to get there. We did not know, for example, that we were entitled to go to a special area closer to the stage until a quarter of the way into the gig when someone saw our wristbands.

July 29, 2017
Unprompted review
Rated 5 out of 5 stars

The price you see is the price you pay!

I purchased a Justin Bieber e ticket and it was available instantly when I purchased it. The site overall is easy to use. Most sites show a price and by the time you get to the checkout they've added on ridiculous ammounts of hidden fee's. On this site the initial price you see is the price you pay!

July 28, 2017
Unprompted review
Rated 5 out of 5 stars

Seatwave are truly awesome

Seatwave are truly awesome

I would not have any hesitation in recommending them as they are one of the best secondary ticket selling markets in the county

July 28, 2017
Unprompted review

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