Seatwave Reviews 

As expected. No problems

I Got the tickets right away after payment. However we did NOT Seat at these seats because I had my leg in cast so we Werge upgreated to Oure own lounge👍So fantastic. Carina Denmark

Disgraceful. Trying to sell tickets in good faith and being patronized by customer service. There is a stupid policy of buyers and sellers not being able to hand over tickets in person even if the seller can only collect the tickets in person on the day and is more than willing to hand them over on the day to the buyer. Sickening, cynical and horrible company - and so much time wasting. Use Gumtree or elsewhere - Seatwave is just TERRIBLE, TERRIBLE, TERRIBLE. Been treated like some untrustworthy ticket tout when I am actually selling tickets to a great gig at a cheaper price than advertised as I don't believe in ripping people off.

Booking was very easy and two enquiry calls to the office were dealt with very well indeed. Our e tickets arrived in plenty of time and were downloaded without hassle. Our seats were excellent with very good views of the stage. (Andre Reui ) concert. I would certainly recommend Seatwave.

I paid insurance when booking two tickets for Cirque Du Soleil OVO and had to make a claim because of illness, but despite repeated attempts my request has been ignored. Never again will I use Seatwave.

Absolutely disgusted at Seatwave and Aston Villa for directing me to this company. My boyfriend is a huge Villa fan and I thought it would be a nice surprise to get us both tickets for the New Year’s day game as a Christmas present. I ordered the tickets well in advance in November. The official Aston Villa site redirected me to Seatwave as they were unable to supply. It actually stated that the game was sold out! Aston Villa were actually selling tickets at half price two days before the game! How could it have been sold out? I think the whole thing is a scam as Seatwave add extortionate commission on top, including delivery charges! They are penalising honest, ordinary fans that want to organise their tickets in advance. I also paid the ticket cover premium insurance fee in the event of any mishaps. Better safe than sorry, so I thought.

Shortly before Christmas a solitary ticket arrived in the post. This was long after the order was placed. It is notable that it arrived as normal post and not as a recorded delivery as promised on their website and clearly stated on the order confirmation. I tried calls and emails over the Christmas period, none of them were answered. When I eventually spoke to someone, on the 3rd January, I was treated with disdain. The call handler (Victor) was rude, obnoxious and completely unhelpful. At first he tried to fob me off saying that nothing could be done, it was too late. I overheard laughing in the background and a comment from a male colleague that women shouldn’t be allowed into football grounds anyway. Absolutely disgusting. I demanded to be put through to the manager. Apparently SHE was unavailable. I was given an email address for general complaints and promised a call back. This still hasn’t happened. All in all the experience has left me very upset and completely disillusioned with Aston Villa FC. My boyfriend and I didn’t go to the match and I still have the one ticket that was sent. I’m £80 worse off and the customer service is absolutely appalling.

Since I have called multiple times, sent emails to disputes manager email address as directed by Seatwave on the phone and have heard nothing back! Horrendous customer service, I am already in contact with Trading Standards as companies should not be allowed to treat people this way. DO NOT USE!

Impossible to get hold of them. They are complete cowboys. I have tried repeatedly. They do not make clear that they are just a reselling platform and do not have tickets before they take your money. You have no means of ensuring the tickets will arrive, when or what to do if they do not.

I am planning on complaining to trading standards which I understand many people have already done

What this company’s website does not make clear is that they are not a ticket company they are a ticket resale company so when they send you an e-mail ten months before the event saying you have bought two tickets they actually mean they have taken your money at way over the face value of said tickets with the hope they will find these tickets but there are no guarantees. Then they contact you three days before the event to say you have not got tickets. Devastated is an understatment. Money was refunded but nothing will ever make up for the disappointment. Will not be using this company ever again and will warn all my friends not to either.

First class service. As I was unable to go to the concert myself I decided to try and re-sell the tickets. I found it extremely easy to use the site and the tickets were sold within days of being listed. Perfect!

When It came to selling my tickets, I can honestly say that It was a simple & pleasurable experience. However, I have just been Informed that I now won't receive my money until the 1st week of January which Is nearly a month after the event, which was the only down side.

Although I rarely buy event tickets through a resale site, I would definitely use Seatwave again. The ticket I purchased was sent to me quickly and safely and I ended up with one of the best seats in the house! Obviously I paid more than face value for my ticket, but that is to be expected in this situation and I didn't pay more than I would of been happy to pay anyway. I would recommend.

Brilliant, with great customer service

Perfect. Fast and professional. They respond to all doubts that you might have regarding the tickets.
Very friendly and professional staff.
Thank you :)

Miguel

Bought ticket through seatwave site,turned up at the O2. Ticket rejected. Thank you Seatwave so missed the concert. Full refund was given. But doubt I will use again

Everything according to plan, highly recommend Seatwave.

Got 2 tickets for Queen and Adam Lambert on the day, easy process picked up at the Angel office, polite staff and cheaper than face value, excellent.

Very straight forward. My 2 tickets for the Jingle Bell Ball were ready to download within 2 hrs and my friends 3 tickets we collected on the way! Went very smoothly! Will definitely use Seatwave again!

I had a few problems with the web site when i first used Seatwave, however their helpline staff were very helpful and sorted them out promptly.Otherwise it was very smooth process.

Bought tickets as a present and 3 days before the event seatwave informed me that they could not supply the tickets. I was really disappointed and angry. Fortunately I managed to get tickets directly from the venue last minute which also cost me a lot less. Won't be using seatwave again.

I have sold many tickets through Seatwave and every time the process has gone very smoothly. I will definitely use Seatwave again in the future.