Seatwave - IT Reviews 150

TrustScore 1 out of 5

1.2

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Rated 2 out of 5 stars

Where are my tickets? I didn't receive them yet and the concert is soon! Please I have already paid everything!!! I want to have a quick answer from you!!!! From my own page on SEATWAVE, after... See more

Company replied

Rated 1 out of 5 stars

I don't mind you don’t own any of the tickets sold through your site. The site is yours and you got the money (that i paid one month ago!) and you are the one who must respect the contract between... See more

Company replied

Rated 1 out of 5 stars

Hi Seatwave, I need to change my bank account details to receive a payment, but I do not know how to do it. You can give me a valid email to send you my new bank details please. Greetings

Rated 1 out of 5 stars

Lost the gig, lost the flight and no answer and all. I bought two tickets to attend Muse in Berlin through Seatwave (I'm from Spain, so I also bought plane tickets to get there). Once in B... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Compra biglietti per gli U2, Madonna, Eros Ramazzotti su Seatwave—l’unico garantito al 100% perchè fatto dai veri fan


Contact info

1.2

Bad

TrustScore 1 out of 5

150 reviews

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Rated 1 out of 5 stars

terribile

I payd 150 euro for one tiket but the REAL prive was 64,00 ... I bought 3 tikets .. And Eight months before the beginning of concert .. Never in mi life with you

October 19, 2016
Unprompted review
Seatwave - IT logo

Reply from Seatwave - IT

Dear Paolo,

Thank you for your review and I’m sorry if there’s been any confusion.

The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.

The face value is also shown during the checkout process – if you’re booking over the phone our Customer Service representatives will be happy to confirm this information for you.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Rated 5 out of 5 stars

Excellent

I would recommend this company to anyone for the price and accountability

October 19, 2016
Unprompted review
Rated 1 out of 5 stars

Lost the gig, lost the flight and no answer and all

Lost the gig, lost the flight and no answer and all.
I bought two tickets to attend Muse in Berlin through Seatwave (I'm from Spain, so I also bought plane tickets to get there). Once in Berlin, the 'allegedly secured transaction' failed. Ticket barcodes won't go at all so we didn't came into and no way, it was sold out. People at Tickets.de tried to help us and they just wrote us a 'Confirmation' which reads tickets numbers 4173524369305363 & 6400294369305958: 'The admission to the event has been denied due to the following reason: There is no existing incoming payment for this ticket code - has been rejected'. This way, the original seller (scamer) drew back his original tickets he bought once he sold the tickets through Seatwave.
And now, there's no way to contact Seatwave by any means... Trusted? Secure? Please, don't make me laugh...

[Transaction number 1780499 / 07-05-2016 / Total Amount 197,43 €]

================ UPDATE ================

It is impossible to get in touch through the FAQ page
The FAQ page is such a joke, there's no way to get in touch by e-mail or through a comment box. FAQ page is a waste of time and it keeps me going round and round through questions that won't resolve a FRAUD issue like mine.
Your answer is always 'Go to the FAQ', but the FAQ is useless once I've been scamed. Same reply from Facebook and Twitter, but no solutions at all. I guess you are not willing to solve any issue neither help your customers.

[Transaction number 1780499 / 07-05-2016 / FRAUD Total Amount 197,43 €]

June 10, 2016
Unprompted review
Rated 5 out of 5 stars

PERFECT!

I'd been desperately looking for tickets for Nightwish long sold-out show in Amsterdam and they had them. I was a bit worried at the beginning but I really wanted to go to the show so I decided to give it a try... and it was worth it! Within 24 hours I was able to download my 3 tickets directly from their website and last week my friends and I enjoyed our awesome concert. 100% worth it!

November 27, 2015
Unprompted review
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