Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I... See more
Company replied
Our experience with SECOM has been excellent! SECOM is not the cheapest supplier but it's worth paying for quality service! Darrell and Nadine have been very efficient and friendly throughout the ins... See more
Company replied
Good engineer - thorough review. Thank you. Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
Company replied
Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Equipment Store
- Security Service
- Security System Installer
- Security System Supplier
About SECOM Plc
Written by the company
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contact info
52 Godstone Road, CR8 5JF, Kenley, United Kingdom
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
Excellent
3K reviews
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It happened
February 12, 2026
Reply from SECOM Plc
Hi Charles
Thank you for taking the time to post a review. It is greatly appreciated.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Dr Mudaliar
We appreciate you taking the time to share your positive experience with us. We're so glad you found our engineer friendly, helpful and courteous.
Kind regards.
Lorraine.
Good service received
The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I managed to get there.
February 5, 2026
Reply from SECOM Plc
Hi Sally
We're happy to hear that the engineer was so good with your mum. We appreciate you mentioning their empathy and your gratitude, even with the earlier arrival. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Eric' s professional approach to the…
Eric' s professional approach to the inspection and clarity on his explanations for faults was excellent.
February 3, 2026
Reply from SECOM Plc
Good morning
We appreciate you taking the time to share your feedback. We're happy to hear that the inspection was handled professionally by Eric and that the explanations were clear and helpful.
Kind regards.
Lorraine.
Reply from SECOM Plc
Good morning
We're glad you value our engineer's regular check-ups. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Impressive service.
The engineer arrived on time, and was friendly, communicative, and carried out the inspection quickly and thoroughly. He clearly knew what he was doing and what he was looking for. We were impressed by the service.
January 21, 2026
Reply from SECOM Plc
Good morning
We're happy to hear that the engineer was punctual, communicative, and thorough during the inspection. It's great to know you were impressed with the service and the engineer's expertise. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Excellent service
The young man Dylan was extremely courteous and very efficient. He did a very good job.
January 22, 2026
Reply from SECOM Plc
Hi Mrs Clemens
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback regarding Dylan and the efficient and courteous service he provided.
Kind regards.
Lorraine.
We were given a proper explanation on…Good communications
We were given a proper explanation on the new system by a very efficient engineer, who also replaved our 5 or 6 yr old battery which could not handle a power cut
January 21, 2026
Reply from SECOM Plc
Good morning
We're happy to hear that the engineer provided a proper explanation of the new system and efficiently replaced the battery. We appreciate you taking the time to share your positive experience.
Kind regards.
Lorraine.
Alarm service competently undertaken
Able to see when engineer was due with link to Secom tracker. Service engineer competent and courteous. Age of back-up battery checked and new battery fitted. Have given a 4 star review in light of contract price increase.
January 14, 2026
Reply from SECOM Plc
Good morning
We appreciate your feedback and are glad the engineer was competent and courteous and that you were able to track their arrival. We acknowledge your comment regarding the contract price increase. Thank you for taking the time to share your experience.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mr and Mrs Jamieson
We're happy to hear that the service provided by our engineer was efficient, punctual, friendly and informative. We appreciate you taking the time to share your positive experience with us.
Kind regards.
Lorraine.
Reliable and diligent service. Thank you
The engineer carries out his inspection diligently and replaced batteries and ordered an outside alarm which was found to be not working.
January 14, 2026
Reply from SECOM Plc
Hi Chris
We appreciate you sharing your experience. We're glad to hear that the engineer was thorough during the inspection, replaced the batteries, and ordered a replacement for the faulty external alarm.
Kind regards.
Lorraine.
Your engineer was a nice guy who knew…
Your engineer was a nice guy who knew what he was doing.
January 14, 2026
Reply from SECOM Plc
Hi Malcolm
We're happy to hear that our engineer's expertise met your needs. Thank you for taking the time to share your positive experience with us and your kind comments will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Maxine
We're glad you had a good service experience. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Extremely courteous and helpful
The engineer arrived on time and was extremely courteous and helpful
December 31, 2025
Reply from SECOM Plc
Hi Mrs Horner
We're happy to hear that our engineer was punctual, courteous, and helpful. Thank you for sharing your positive experience with us and this will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi James
We're happy to hear that you found our engineer polite and professional. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
SECOM maintenance visit at private house.
Engineer came early in the morning. We knew him from previous visits and he has always been very competent.
December 10, 2025
Reply from SECOM Plc
Hi Mrs Knee
We're happy to hear that the engineer's early arrival and competence met your expectations. We appreciate you taking the time to share your positive experience with us and your kind comments will be passed on.
Kind regards.
Lorraine.
Engineer very pleasant and polite
Engineer very pleasant and polite
Service carried out efficiently and worked carefully about the house
First class
December 10, 2025
Reply from SECOM Plc
Hi Christopher
We're happy to hear that the engineer was pleasant and polite. We appreciate your positive feedback regarding the efficient service and careful work completed in your home.
Kind regards.
Lorraine.
Stu Litchfield is exceptional and his…
Stu Litchfield is exceptional and his job and cannot do enough to help. His expertise is off the scale. Thank you
December 9, 2025
Reply from SECOM Plc
Hi Stuart
We're happy to hear that you had such a positive experience. It's wonderful to know that the expertise and assistance provided by Stu were so helpful to you. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mr Vasu
We're happy to hear that you had a positive experience with us. Thank you for your kind words about the efficiency and professionalism of our engineer.
Kind regards.
Lorraine.
Very pleased wirh service and the…
Very pleased wirh service and the engineer who attended, great job. Thank you.
Ken Findley
December 3, 2025
Reply from SECOM Plc
Hi Ken
We're happy to hear that you were very pleased with our service and the engineer's work. We appreciate you taking the time to leave this great feedback and it will be passed on.
Kind regards.
Lorraine.
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