Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... See more
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Review summary
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The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I... See more
Company replied
Our experience with SECOM has been excellent! SECOM is not the cheapest supplier but it's worth paying for quality service! Darrell and Nadine have been very efficient and friendly throughout the ins... See more
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Good engineer - thorough review. Thank you. Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
Company replied
Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Equipment Store
- Security Service
- Security System Installer
- Security System Supplier
About SECOM Plc
Written by the company
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contact info
52 Godstone Road, CR8 5JF, Kenley, United Kingdom
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
Excellent
3K reviews
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We just had a regular inspection
We just had a regular inspection. The engineer we had is always kind and professional. All jobs were done properly and promptly. Thank you always :)
October 27, 2025
Reply from SECOM Plc
Hi Hiro
We're happy to hear that you found our engineer kind and professional and that the inspection was done properly and promptly. Thank you for your positive feedback; we appreciate it and it will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mel
We're happy to hear that our engineer was punctual, courteous, efficient, and thorough. We appreciate you taking the time to leave us this great feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellent operative very thorough
Excellent operative very thorough, covered eeverything including things I was nor aware of even as a long standing client. Most personable too.
October 23, 2025
Reply from SECOM Plc
Hi Sally
We're happy to hear that you had such a positive and thorough experience. It's great to know that our operative's expertise and personable approach were so appreciated. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Thorough annual maintenance visit
The engineer arrived promptly and carried out a thorough annual maintenance.
October 20, 2025
Reply from SECOM Plc
Good afternoon
We're happy to hear that our engineer was punctual and performed a detailed annual maintenance service. We appreciate you taking the time to leave your feedback and this will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Roger
We're happy to hear that our engineer was very helpful and trustworthy. Thank you for your positive feedback and for sharing your experience.
Kind regards.
Lorraine.
Helpful engineer friendly
October 13, 2025
Reply from SECOM Plc
Hi Kath
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer helpful and friendly and this feedback will be passed on.
Kind regards.
Lorraine.
Good engineer
Good engineer - thorough review. Thank you.
Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
October 15, 2025
Reply from SECOM Plc
Hi Mr Clements
Thank you for taking the time to post this review and for your kind comment regarding the thoroughness of the engineer.
We have reviewed the signed dockets from previous visits and they would seem to indicate a similar amount of time on site. Should you have any concerns regarding future visits, please let us know at the time so we can fully review the matter.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Jana
Thank you for your 5 star review and your kind comments regarding the excellent service received. Your feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mr and Mrs Sharma
We appreciate you taking the time to share your feedback. We're glad the service was prompt and met your expectations.
Kind regards.
Lorraine.
Delightful engineer and very efficent.
Delightful engineer and very efficent.
We were kept informed of the appointment and he was very thorough and pleasant
September 29, 2025
Reply from SECOM Plc
Good morning
We're happy to hear that the engineer was efficient and thorough. We appreciate you being kept informed of the appointment and are glad you enjoyed your experience. Thank you for your positive feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi John
We're happy to hear that you had a positive experience with our engineer. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Helpful and polite
Extremely helpful and polite young man - I hope he comes again. Called Brandon.
September 30, 2025
Reply from SECOM Plc
Hi Mrs Campailla
We're so glad to hear that Brandon was extremely helpful and polite. We appreciate you taking the time to share your positive experience and will ensure this is passed on.
Kind regards.
Lorraine.
Contract price doubled.
I have had a Rental and Maintenance contract with company since 1994. The last Annual Invoice More than doubled in price. When challenged I was told by the accounts department that the Directors had met and set the new price as it was a lost leader. I requested a copy of the contract agreement but they said their records didn't go that far
back. I wrote to the M D but didn't even get an acknowledgement. Buyer beware!
November 6, 2024
Reply from SECOM Plc
Update 08.10.2025
I have checked with the MD who can find no record of your recent communication. Please can you forward a copy to the following email address for review - customerservices@secom.plc.uk
Good afternoon Mr Richards
We appreciate you bringing this to our attention. We're sorry to hear about the unexpected price increase and the difficulty you experienced obtaining your contract. We'll investigate this internally to improve our record keeping and communication. Thank you for your feedback.
Kind regards.
Lorraine.
he was a very pleasant man to work with…
he was a very pleasant man to work with and explained every thing he was doing . he can come again.
September 25, 2025
Reply from SECOM Plc
Hi Lorraine
We're happy to hear that the service experience was so positive, and we appreciate that the work was thoroughly explained. Thank you for your feedback which is important to us and will be passed on.
Kind regards.
Lorraine.
Excellent engineer
Engineer arrived nice and early and very efficient and helpful.
September 25, 2025
Reply from SECOM Plc
Hi Neil
We're happy to hear that our engineer was efficient and helpful and arrived early. We appreciate you taking the time to leave this great feedback which will be passed on.
Kind regards.
Lorraine.
Outstandingly efficient and charming
September 25, 2025
Reply from SECOM Plc
Hi Sue
We are happy to hear that you found our service efficient and charming. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
English not his first language
English not his first language. Combination of pronunciation and accent made communication difficult.
Polite and on time.
September 23, 2025
Reply from SECOM Plc
Good afternoon Mr Milligan
Thank you for your feedback. We are sorry to hear that you experienced communication difficulties during your interaction with us. We appreciate you acknowledging the politeness and punctuality of our engineer.
At SECOM PLC, we are committed to being an Equal Opportunities Employer. Our policy ensures that all employees are utilised to their full potential and that no applicant or employee receives less favorable treatment or is disadvantaged on the grounds of gender, race, disability, color, ethnic or national origin, marital status, sexuality, responsibility for dependants, religion, trade union activity, or age. We believe in fostering an inclusive environment where understanding and diverse perspectives are valued in all aspects of working life.
We take all feedback seriously and will use your comments to review and improve our services. If you have a preferred engineer, please advise us accordingly and we will check his availability when the next maintenance falls due.
Kind regards.
Lorraine.
Reply from SECOM Plc
Good morning
We're glad you had a good experience. We appreciate your feedback and will review this matter to improve our response times.
Thank you.
Kind regards.
Lorraine.
The engineer was a really nice guy
The engineer was a really nice guy. Very polite.
September 17, 2025
Reply from SECOM Plc
Hi Martin
We're happy to hear that the engineer was polite. We appreciate you taking the time to share your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Pleasant efficient engineer
Pleasant efficient engineer, gave me some good ideas, always find them obliging.
September 17, 2025
Reply from SECOM Plc
Hi Mr Cohen
We're glad you found the engineer efficient and helpful. It's great to know they provided useful ideas, and we appreciate your kind words.
Kind regards.
Lorraine.
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