Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... See more
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The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I... See more
Company replied
Our experience with SECOM has been excellent! SECOM is not the cheapest supplier but it's worth paying for quality service! Darrell and Nadine have been very efficient and friendly throughout the ins... See more
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Good engineer - thorough review. Thank you. Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Equipment Store
- Security Service
- Security System Installer
- Security System Supplier
About SECOM Plc
Written by the company
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contact info
52 Godstone Road, CR8 5JF, Kenley, United Kingdom
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
Excellent
3K reviews
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Very friendly engineer
Very friendly engineer, who took great care to check everything. However was unable to reset the clock. probably not his fault but could not get advice from office.
July 30, 2025
Reply from SECOM Plc
Good afternoon
We appreciate your feedback and are glad the engineer was friendly and thorough. We regret that they couldn't reset the clock and that our office couldn't provide immediate assistance. We'll review this to improve our support.
Kind regards.
Lorraine.
Great service and very knowledgeable staff.
Great service and very knowledgeable staff means that our system is always well maintained.
July 21, 2025
Reply from SECOM Plc
Hi Peter
We're happy to hear that our knowledgeable staff provide great service and well-maintained systems. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Excellent service
The engineer knew exactly what he was doing & was very helpful and polite. He even apologised for coming earlier during the day than I had expected!
July 29, 2025
Reply from SECOM Plc
Hi Nik
We're happy to hear that the engineer was helpful and polite. We appreciate you mentioning their expertise and apology for arriving earlier than expected. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Helpful engineer who set up fob usage…
Helpful engineer who set up fob usage on my alarm.
July 24, 2025
Reply from SECOM Plc
Hi Sandra
We're happy to hear that our engineer was helpful in setting up your alarm fob. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Very happy with service
Very happy with service, engineer was professional and efficient.
July 24, 2025
Reply from SECOM Plc
Hi Ms Cook
We're happy to hear that you were very satisfied with our service. We appreciate your positive feedback regarding our engineer's professionalism and efficiency and this will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mr and Mrs Burrow
We're happy to hear that the engineer was punctual, polite, and efficient. Thank you for sharing your positive experience with us and your kind feedback will be passed on.
Kind regards.
Lorraine.
Slightly disappointing
Slightly disappointed about getting a quote from SECOM, mainly down to how my query was handled. From the get-go, I made it clear about our requirements, and this was not taken onboard during the survey. The most interesting part was being told SECOM would be cheaper, this is incorrect, they were the most expensive quote we received, despite only having basic keyholder response, two zones, and a smoke detector (we actually save going with ADT, having an All Inclusive service plan, and Police Response). Feedback wise, please listen to your customers requirements, and then realise when you quote an install fee of £1600 that it'll likely result in a 'No Thanks'.
July 18, 2025
Unprompted review
Reply from SECOM Plc
Hi Alex
We appreciate you taking the time to share your experience. We're sorry to hear that the quote and service did not meet your expectations. So that this can be fully reviewed please can you email: customerservices@secom.plc.uk with your full name and address including postcode.
Kind regards.
Lorraine.
I am a long term client
I am a long term client and ha ve mostly been happy with the service. Normally a letter arrives suggesting a date for the annual service and if I need to change it, it is up to me to telephone and change the date. For the first time I found a card saying that Secom had called and as I was out, it was up to me to reorganise.
I resented this and refused to pay the bill until the annual visit had been made. I considered this was a reduction in a standard of service.
July 16, 2025
Reply from SECOM Plc
Thank you for your feedback, Merrilyn. We sincerely apologise for the inconvenience you experienced with your service visit.
We believe your comment relates to a visit that occurred in February of this year. At that time, we were experiencing a system issue where service letters were not being generated as they should have been, and unfortunately, we were unaware of this problem at the time. This issue has since been resolved.
We also have a system where clients can receive an email link with a proposed service date, giving you the option to easily reschedule if the date is not convenient and you have also been set up for this service.
We value you as a long-term client and appreciate your understanding as we continually work to improve our service.
Kind regards
Lorraine
Nobody could be friendlier than…
Nobody could be friendlier than Jermaine who services our alarm. 5*+
July 17, 2025
Reply from SECOM Plc
Hi Eamonn
We appreciate you taking the time to share your wonderful experience. It's great to hear that our service met your expectations and that you were so pleased with our Jermaine's friendliness.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi James
We're glad the engineer explained the process clearly. Thank you for your feedback; we appreciate you taking the time to share it with us and will pass it on.
Kind regards.
Lorraine.
Excellent work by the engineer who…
Excellent work by the engineer who attended. He was very knowledgeable , he resolved the issue with the system and gave very helpful advice.
July 14, 2025
Unprompted review
Reply from SECOM Plc
Hi Neil
We're happy to hear that the engineer's expertise led to a resolution and that you found the advice helpful. We appreciate you taking the time to share your positive experience and your kind feedback will be passed on.
Kind regards.
Lorraine.
Excellent maintenance check up
Annual alarm check up. Technician was polite, considerate and thorough. Discussed condition of our alarm. Great visit.
July 9, 2025
Reply from SECOM Plc
Good morning
We're happy to hear that the technician was polite, considerate, and thorough during the alarm check-up. We appreciate you sharing your positive experience with us and will pass this on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Good afternoon
Thank you for your feedback. I have asked the UK South Service Support Manager to call you to discuss this further and understand that he has tried this afternoon and left a voicemail.
Kind regards.
Lorraine.
Secom provide my house alarm
Secom provide my house alarm. The engineer who does the regular service is great - helpful, efficient and always friendly.
July 10, 2025
Reply from SECOM Plc
Hi Ms Smith
We're happy to hear that you had a great experience with our service. We appreciate your positive feedback regarding the engineer's helpfulness, efficiency, and friendly demeanor during your house alarm service and this will be passed on.
Kind regards.
Lorraine.
The engineer was very courteous and…
The engineer was very courteous and efficient in doing his job.
Very pleasant young man.
July 9, 2025
Reply from SECOM Plc
Hi Mr Odedra
We're happy to hear that the engineer was courteous and efficient. We appreciate you mentioning his pleasant demeanor and thank you for your positive feedback which has been passed on.
Kind regards.
Lorraine.
Friendly and efficient engineer.
The engineer who came was Very polite, friendly and extremely thorough in carrying out the service.
July 9, 2025
Reply from SECOM Plc
Good morning
We appreciate your positive feedback. We're happy to hear the engineer was polite, friendly, and extremely thorough while carrying out the service. Your kind comments are appreciated and have been passed on.
Kind regards.
Lorraine.
Excellent service from Stuart
Stuart called to say he was on his way, he is always polite and friendly, efficient and knows my system and what is needed. Excellent service.
July 7, 2025
Reply from SECOM Plc
Hi Karl
We're happy to hear that you consistently receive excellent service. It's great to know that Stuart was polite, friendly, efficient, and knowledgeable about your system. Thank you for your positive feedback which has been shared with Stuart and his line manager.
Kind regards.
Lorraine.
Reply from SECOM Plc
Good morning
We're happy to hear that you found our engineer efficient, friendly, informative, and professional. Thank you for your positive feedback; we appreciate it and it will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Ron,
Thank you for your five star rating.
We're glad you found your visit friendly, polite, and efficient. Thank you for your positive feedback; it means a lot to us.
Kind regards
Dave
The engineer arrived early whichsuited…
The engineer arrived early which suited me enomoursly. He was thorough and checked everything.
Very pleased with him.
July 2, 2025
Reply from SECOM Plc
Hi Mrs McLeod,
Thank you for your five star rating.
We're happy to hear that the early arrival and thorough service met your needs. We appreciate your positive feedback and are pleased you were satisfied with the work.
Kind regards
Dave.
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