Secretgardeningclub Reviews 

Out of 6 plants ordered, only 2 survived. Would not recommend

Ordered lots of plants and delivery was meant to be May. I’ve emailed multiple times for refund but still yet to get a reply, let alone a refund.

AVOID!

After a disaster our late delivery of plants that looked like they had been in a spin cycle I had a fast refund. Then advised ALL my May preorder plants would not be delivered and I had to click a link for a refund. I did so. No refund. Chased 5 times since- no refund. Still not refund. Shame as last year I had some good plants from them but experience this year awful and I’m still out of pocket

Have purchased a number of plants but disappointed when ordering and paying for specific plants that will be delivered later in the year to find half of the order I was not to receive as out of stock, also 2 plants I ordered turned out to be a completely different plant and also a different colour. Misleading information on the plant label and many of the plants very small and in poor condition. I shall not order again as you need to buy from nurserys that you can trust to supply what you order and plants to be correctly labelled and the correct plant..

I am also awarding three stars having received a refund covering a discount that had not been applied. I can report that persistence pays in writing chasing emails. Prior to this recent problem I had excellent service and good quality plants. I look forward to hopefully giving a four or five on my next order

Hurray, I have received a full refund for plants ordered in November last year for delivery in May.
I have written every month since then.
Having read reviews on Trustpilot I decided to email them again on the 1st August. Instead of emailing Secret Gardening, I wrote a very polite and detailed email, this time to sam@lavenderworld and Hey Presto, I received notification from PayPal yesterday that my account had been credited.
Perhaps this may be the email to use.
They explained that their website has been updated and they are using a new "host".
I had a reply from Lavender World today saying a refund was going to be processed but as I had requested NOT to use PayPal. (This was absolutely NOT the case) They needed my bank details ???
Great confusion in their company, but at least I got a reply from Lavender world.
Hope this may help other frustrated customers.

I made the mistake of buying an annual pass thinking I would buy all my plants from here. I've ordered four times and each time roughly half the plants I've ordered have actually been in stock and sent out. As the postage is a flat rate when you get less plants you are paying a higher postage ratio per item.
The plants I did receive were of poor quality/ half dead/ very small.
Several of the plants I ordered in a certain colour to go with the colour scheme of my garden were white once they had bloomed instead of pink/purple which was disappointing.
Customer service does not respond to emails.

PLEASE REPORT IMMEDIATELY TO TRADING…
PLEASE REPORT IMMEDIATELY TO TRADING…
PLEASE REPORT IMMEDIATELY TO TRADING STANDARDS & BBC PROGRAM RIP OF BRITAIN,

I ALSO BELIEVE THAT ANY RECENT 5⭐️⭐️⭐️⭐️⭐️ REVIEWS ON THIS SITE RELATED TO THIS COMPANY ARE FAKE, FALSE, MADE UP & UNTRUE,
100% FRAUD COMPANY, DON’T PART WITH YOUR MONEY, YOU’LL RECEIVE NO REFUND & YOU’LL RECEIVE NO RESPONSE & RECEIVE NO PLANTS (YOU’VE BEEN WARNED
ABSOLUTELY DISGUSTING

Absolutely disgraceful, this company is committing fraud on a massive humongous scale, taking peoples hard earned cash but not fulfilling there orders, but instead keeping their monies & ignore emails demanding either a response or money refunded, the very same thing has happened to me as many other recent reviews on this site, order goods in January, then be advised goods will be despatched in May, May arrives & I receive an email, (POSSIBLY A GENERIC EMAIL SENT TO HUNDREDS OF MEMBERS AWAITING THERE PAID GOODS) a message basically saying your order can’t be completed, so do you want a credit note or refund, I simply respond back asking for a refund, & that’s it…! Nothing, & I do mean nothing, they completely refund you nothing & ignore every single email you send them & there’s no landline contact number to call, please avoid this company, read all the recent reviews, I’ve already reported this company & there sister trading company which I believe is called Lavender something, can’t remember to be precise, but I paid through PayPal & I’ve had to contact them, they were mega helpful & refunded ASAP, seems like they are aware of this company with other complaints,if you’ve purchased plants & your out of pocket please please get in contact with your bank, or credit card company or even PayPal if you used that service, get a charge back active & get your money back, I’ve reported company to trading standards & the police, this so called company must be holding tens upon thousands of pounds of customers money & haven’t refunded or even had the decency to reply to there loyal customers who have stayed loyal throughout the years to get this company established, but it’s a serious slap in the face to all of us, really hope this review helps some people get back there hard earned cash….

Like others I have used this company for several years without complaint, plants healthy and well packed, I even bought the annual pass last year.
I too had three pre orders cancelled at short notice and I had to chase my refund.
In defence of the company I think they went into meltdown over the past few months, let down by suppliers, lots of unfulfilled orders, short staff, maybe money flow problems because of it? However, as I have always been happy with purchases before this hiccup I will give them the benefit of the doubt and order again.

Waited months for last plant delivery. Chased many times. Fobbed off if I got a reply which was rare. Asked for refund at one point and ignored. Won't be ordering again. I did contact them to say not happy with their service etc. No reply.

Didn't receive plants, emailed numerous times, eventually I used the following phone number and got through to somebody who said she would give me a refund today - fingers crossed
01653 648008

Two years ago ordered plants, good value. This year Feb and March, two orders, spent 40.00, got one 1.99 plant. Said I could have a refund so I agreed and despite emailing two different addresses as I was told to do, nothing back. Are they even in business still? Such a shame, they were doing well. Now it's just rude and I'm out of pocket. James, from review below, please tell us your secret. If you check government website they were wrapped up last Nov 2021.

It sounded like such a good thing, but like many things, if it sounds too good to be true it probably is. Ordered placed in March, I eventually received it at the beginning of June. Out of two orders totalling 24 plants, ten were missing, two more were dead and the majority of the rest were seriously ropey. Refund eventually received for four plants, nothing for the remaining ones with absolutely no communication whatsoever. Don't bother with this company, they certainly won't bother with you.

Since being told about secret gardening club I have placed three orders over the year and received top quality plants every time without exception. They're packaged in a generous box and strapped in to protect against mishandling in the courier network. I have been nothing but impressed every time.
Any time a plant is not available at the time of delivery a refund is issued anywhere between 3 days and 2 weeks depending on the time of year.
The negativity of the reviews just lately is a mystery to me having had the usual quality and service with my most recent delivery just over one week ago.

Atrocious.

I ordered plants in February - they were due In May. Having chased I was told they weren’t available. I have been in
contact on a weekly basis and been promised a refund over and over again. They should not be trading and how the staff can turn up each day and work for this company is beyond me.

Please do not buy from this company. I requested a refund within 5 minutes of purchasing. They ignored my emails and they don't have a phone number or any other way of contacting them. This happened to a relative as well. Eventually they said they had sent the refund only after I publicly shamed them on social media and there were so many people saying exactly the same. Please do not order from them. I have reported them to trading standards.

I placed an order on the 11th June, money taken from my account straight away! I still have not received my plants! I have sent several emails with zero response, I've requested a cancellation and refund, zero response! How can this company trade like this? No phone number to be able to actually speak to someone either. Do not use this company!

Awful - Buyer Beware
Orders half delivered an no refund given for missing items, and latest order could not be completed so requested a refund and still yet to receive said refund.

Still waiting for a refund despite contacting them twice. I wouldn’t recommend this company to anyone.

This company advertised a goodwill pass, which you buy at £19.95 and will give you 50% off everything on the website for one year. Now a few months later it cannot be used on their website but you have to use a separate website where the items are 4 or 5 times the price and mostly out of stock!! How can this be legal?