The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... See more
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Review summary
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All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... See more
Company replied
Outstanding. The two guys worked ever so hard. Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us info... See more
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Salesman was so knowledgeable and no hard sell. Lovely man. Surveyor, again, friendly, efficient. Phone team helpful. Workmen on time, polite, very efficient, exceptionally clean. They took great care... See more
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Company details
Written by the company
Keeping your home safe. Specialising in windows and doors.
Contact info
5 Nelson street, Bd1 5ax, Bradford, United Kingdom
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4.8
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Quality product. Excellent fitting
Strong advice at point of sale. Excellent customer service throughout. Clear information on fitting timeframes. Excellent quality product. Fitter left area very clean and tidy. Definitely recommend
February 25, 2026
Reply from Secured Homes
Thank you so much for your kind words! We’re delighted to hear that our team provided clear advice, excellent service, and that the fitting experience met your expectations. It’s great to know the area was left clean and tidy, and that you’re happy with the quality of your product. Your recommendation means a lot to us, and please don't hesitate to reach out if you need anything in the future!
Very good quality windows and doors and…
Very good quality windows and doors and fitted by two very professional guys whom got on with the job and left with the property in a tidy condition
February 24, 2026
Reply from Secured Homes
Hi Neil, thank you so much for the fantastic 5-star review!
We are thrilled to hear that you are happy with the quality of your new windows and doors. We always aim to provide a professional and tidy service, so we will be sure to pass your kind words on to the two fitters who completed your installation.
Enjoy your newly upgraded home, and please don't hesitate to reach out if you need anything in the future!
Window fitting
Workmen turned up on time, they kept me up to date with their progress and left the house very tidy after they were finished. I am very happy with the outcome.
February 17, 2026
Reply from Secured Homes
Thank you for the glowing review!
Punctuality, clear communication, and leaving a customer's home exactly as we found it (just with better windows!) are top priorities for us at Secured Homes.
We are so glad you are happy with the final outcome.
Great job ..
Came a day late but it was worth the wait. Excellent job. Well worth recommending.
Thankyou
February 18, 2026
Reply from Secured Homes
Hi Rosemarie, thank you for your patience regarding the slight delay, and thank you even more for the fantastic 5-star review!
We are so pleased to hear that you feel the final result was worth the wait. Your recommendation means the world to us.
Enjoy your new installation!
Polite and hard working group of…
Polite and hard working group of lads/installers and the issue with the door was sorted quickly and without fuss, windows and doors look great, cheers John👍
February 18, 2026
Reply from Secured Homes
Hi John, thank you for the great feedback!
We always strive to get things perfect the first time, but when an issue does arise, we pride ourselves on sorting it out quickly and completely fuss-free.
We’re glad the lads took great care of you and that your new windows and doors are looking superb. Cheers!
A beautiful door fitted to a high standard.
Secured Homes have just finished fitting my new front door and I’m really pleased with the finished item. From the survey to the fitters , everyone was friendly , polite and professional, I had lots of styles of doors and glass to choose from , a beautiful door, fitted to a high standard.
February 17, 2026
Unprompted review
Reply from Secured Homes
Hi Diane, thank you so much for taking the time to share your experience!
A new front door makes such a difference to a home, and we're thrilled that you found the perfect style and glass combination from our range.
We will pass your compliments on to the surveyor and the fitting team.
Enjoy your beautiful new entrance!
Good service and good products
Had 3 windows and front door fitted. All the team were excellent from the salesman (not pushy) to the installers. I needed to get the window and door openings altered before I could place an order. The customer service team were very patient and helpful with regard to this. They also double checked the order with me again before production. Can't fault them. Janet S
February 12, 2026
Reply from Secured Homes
Hi Janet, thank you for this wonderful review!
We firmly believe in a "no hard sell" approach, so it's great to hear you felt comfortable with our team.
We are also glad our customer service team could patiently assist you while you had your openings altered. Double-checking everything before production is a key part of our process to ensure a perfect fit.
Thank you for choosing Secured Homes!
Constant pests
Good work, though the workman was incredibly arrogant and rude. Reported this to management. But still - after reporting the same info four times - they claim to have no record of this and continue to pester me with unsolicited phone calls to tout for business, which they're never going to get. We are on about call 14 or 15 now. I have given up being polite, which is not me as a person. Honestly folks - do not get involved with these people. Hopefully their desperation is a sign they're going bust. They deserve to.
February 13, 2026
Unprompted review
Reply from Secured Homes
Hi Jem, we are incredibly sorry to read about your experience.
While we are glad the work itself was up to standard, the behaviour you described from our workman and the subsequent excessive calls are completely unacceptable and fall far below the standards we set at Secured Homes.
We urgently want to get to the bottom of why your previous reports were not logged correctly and, most importantly, ensure your number is permanently removed from our active call lists immediately.
Please could you email our senior management team directly at info@securedhomes.co.uk with your installation postcode?
We want to investigate this internally and ensure you are not disturbed again.
Most definitely
I would advise eople to have u nothing to much trouble the lads brill. Cleaned up after them the windows look fantastic I had window doors patio doors Sam who comes
Out he’s a gentleman and Sam’s. Thank you so much recommend to other. I’m people
February 10, 2026
Reply from Secured Homes
Hi Jean, thank you so much for the lovely review!
We are thrilled that you love your new windows, doors, and patio doors.
We will make sure to pass your very kind words on to the installation lads and especially to Sam—he will be delighted to hear you thought he was a gentleman!
Thank you for recommending Secured Homes.
Very efficient workers and great…
Very efficient workers and great quality materials. Excellent customer care from initial meeting until aftercare. The installation was done with very little mess to the property and old materials taken away.
February 9, 2026
Reply from Secured Homes
Hi Simon, thank you for your 5-star rating!
We handle the entire process from that initial meeting right through to the aftercare so that you don't have to worry about a thing—including the cleanup and taking away the old materials.
We are glad our team delivered an efficient and tidy service for you.
the 2 fitters that came to fit my door…
the 2 fitters that came to fit my door were polite and hardworking would trust them to work on my house again
February 4, 2026
Reply from Secured Homes
Hi Spencer, short, sweet, and exactly what we love to hear!
Thank you for the 5-star review. We will pass your praise on to the two fitters.
Whenever you are ready for your next home improvement project, we would be more than happy to help.
The initial sales pitch was honest and…
The initial sales pitch was honest and i didn't feel like i was being pressured at all. I was just given the facts and left to decide - this is why i said yes!!
The window is a window! As described - fast work, cleaned up all the rubbish from outside, minimal disruption.
I would definitely use this company again.
Thank you
February 3, 2026
Reply from Secured Homes
Hi Sarah, thank you for this fantastic feedback!
You've highlighted exactly how we like to do business: honest advice, clear facts, and absolutely zero pressure.
We're so pleased that this approach resonated with you and that the installation itself was fast and minimally disruptive.
We would be absolutely delighted to work with you again in the future!
Very professional and friendly also…
Very professional and friendly also polite . Did a great job from start to finish thanks
January 29, 2026
Reply from Secured Homes
Thank you so much, Tracy! We're really happy to hear that you found the whole process professional and friendly. It was a pleasure working with you, and we're glad we could deliver a great job from start to finish. Thanks for choosing Secured Homes!
Best regards, Sarah – Customer Care Team
Reply from Secured Homes
Thanks, Graham! We really appreciate the feedback. We’ll make sure to pass your kind words on to the fitting crew—they take a lot of pride in their work. Enjoy your new product!
Best wishes, Emma – Customer Care Team
From our first meeting with the sales…
From our first meeting with the sales team to the end we couldn't be happier, they weren't pushy, everything took just over one week to complete, we had 8 new windows fitted they were done in a day, very impressed with the workmanship, the crew were respectful, very professional, they even cleaned the windows before leaving, I would highly recommend this company, and hope to use them again for new doors. Thankyou
January 30, 2026
Reply from Secured Homes
Wow, thank you for such a glowing review, Joanna! Fitting 8 windows in a day is no small task, so I’m glad our team could get it done efficiently and cleanly for you. We absolutely pride ourselves on a 'no-pressure' approach, and we’d love to help you with those new doors whenever you are ready!
Kind regards, Sarah – Customer Care Team
From paying the deposit to the…
From paying the deposit to the instillation was very quick. And very accommodating for our busy schedule.
January 22, 2026
Reply from Secured Homes
Thanks, Tim! We know how busy life can get, so we always try to make our installation schedule work around you, not the other way around. Really pleased we could get everything sorted quickly for you.
Best, Mike – Customer Care Team
Fantastic from start to finish
From start to finish a fab job was done. The 2 fitters did an amazing job, Steve who took all the details, Adam from the office were all so lovely & made the process smooth & easy. Absolutely love our new windows & front door & the colour is fab!
Thanks guys
January 21, 2026
Reply from Secured Homes
This is lovely to read, Pauline! Thank you. I will personally make sure Steve, Adam, and the fitters see this review—it will make their day. We are so happy you love the colour of your new front door and windows; it really does make a huge difference to the home. Thanks for trusting Secured Homes!
Warm regards, Emma – Customer Care Team
Was great service cleaned everything up…
Was great service cleaned everything up very happy with the job thank you
January 27, 2026
Reply from Secured Homes
Thanks, George! We believe in leaving a home exactly as we found it (just with better windows!), so I’m glad the team cleaned up well. Thanks for the 5 stars!
Best wishes, Sarah – Customer Care Team
Wonderful team from starting to the end…
Wonderful team from starting to the end remove old windows to the installation to clearing and removing job Done 👍✅
November 6, 2025
Reply from Secured Homes
Thank you, Ali! It’s great to hear the removal and installation process went smoothly. We aim to make the transition from old to new as seamless as possible. Thanks for choosing us!
Many thanks, Mike – Customer Care Team
Top quality
Great communications. No hard sell tactics. Great quality with professional, prompt and thorough fitters.
January 26, 2026
Reply from Secured Homes
We really appreciate that, Neil. We strictly avoid 'hard sell' tactics because we believe the quality of the product should speak for itself. It’s fantastic to hear you were happy with the communications and our fitters. Thanks for the recommendation!
Best regards, Emma – Customer Care Team
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