Securus Contact Systems Reviews 250

Micky in customer service has been great! Thanks for all your help!

These guys are amazing! Very easy to work with and reasonably priced! They answer phones very well. I have used at least a couple different companies and they are certainly top notch! Customer service is amazing as you can actually reach a human being and they actually want to help! Hard to find these days!

I used Securus to help fill in while our receptionist was out on maternity leave, and I'm so glad I did! We had a great experience using them for our full time phone answering, and will continue to use them even once she is back. It's a great option for a small business when the phones just get busy (great problem to have, right?) It means none of our clients ever have to talk to a machine, and that makes all the difference in the world! They are way more cost effective than hiring a temp and super easy to work with.

Securus is Fabulous! The entire team is very friendly, very profession and courteous with our customer. Everyone is so well spoken, clear and they truly make our customers feel comforted and cared for. This is exactly what our AC company has been in search of. We went through a few other services and they do not compare to Securus. I highly recommend them to anyone in need of their services!

Top notch professional service for the price. Highly recommend.

Securus contact systems team is very helpful during our day and after work. They helped me nab a big job that would have gotten away from us this past weekend.

We've been customers for several years and are very happy with the service we receive from Securus. We've had customers tell us they didn't know the person taking their message wasn't in our office! Customer service is on point and always quick to respond. Each time we've asked for a solution Securus has delivered!

Securus' personnel are very polite and proficient with clients. I really like the real time text and emails when call come in. I would highly recommend this company.

We own our own business, and get calls constantly- this helps relieve a lot of the stress from answering every call right away, and the text feature (letting you know who called, why, and where to call back) has been a legit lifesaver for our team. It also cuts back on the bs callers who wanna call but don't want to leave a message (seriously annoying AF). When there have been service hiccups, the "customer happiness" team has been kick ass at making sure all is made right, so gotta give them mad props for how much I (politely) bitched them out and they patiently worked through the issues (dude named Tim has been so chill & efficient- 'ppreciate that combo). Yeah I guess I dig Securus.

Securus Contact Systems has been a valuable resource for us...our own 24x7 customer service agent. We are in the roofing & construction business and when a storm hits our area our calls can go from 7 spam calls, 2 customer calls and a sales call to 100+ customers all calling in at once to be "at the front of the line" to get their roof patched or property secured before the storm/rain comes back through. I never worry about missing a call because our own "phone fairy" is available to grab it for us.

Securus did a wonderful job dealing with our clients. They were a great attribute to our team and growing our business. They handled all situations with clientele with grace. I would recommend them to any business!

We have used Securus for our resort and they are doing a great job.

Great company great to be their when you need time to be able to take time with customers and have secure take notes and you get back with your other valued customers in time Thanks Tony

Incredible, cost effective asset to my company.

Fantastic company! They are so professional, our customers think we have a dispatcher in house. Securus, allows us to focus on other parts of our work, knowing our phones are covered and our customers are being taking cared of.

Great service, has made a positive impact to our company and our customer often comment on our professional service.

great service, easy to work with and staff does a great job getting calls to us

A Bi-monthly check-in is a great way to keep up with customer service!

Excellent company! They always do a great job, and have allowed me to focus on other aspects of my work, while knowing that they are providing excellent customer service.
Thank you Securus!