Seelbach's Reviews 

122
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, efficiency, and welcoming attitude. Many appreciate the prompt responses and the personalized approach to resolving issues, making for a smooth shopping experience. Reviewers also value the unique selection of spirits and products that are not readily available elsewhere, often at great prices. However, some people were dissatisfied with aspects of their orders, experiencing issues with incorrect items, delayed deliveries, or unexpected product sizes. A few other people also felt that communication was poor, citing slow responses or a lack of clarity regarding their purchases.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising the selection of rare and unique whiskeys and... See more

Customer service

Customers had positive experiences with customer service, often describing it as friendly, professional, and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and loyalty,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a heck of a time getting my complete order to show up, but Jayro was there every step of the way to make sure I was taken care of. Really appreciate the top notch support, even when shipping com... See more

Rated 5 out of 5 stars

Seelbach’s has gone above and beyond my expectations several times. Ordered Tuesday arrived Thursday just in time for visiting friends the weekend. Always Top Shelf customer service and available pro... See more

Rated 5 out of 5 stars

I have been dealing with Seelback since "Field of Dreams" whiskey was introduced. Blake was able to obtain one of the last shipments of the original year of the players series. The spirits that th... See more

Rated 5 out of 5 stars

Seelbachs isn't just incredible spirits it is great customer service a great shopping experience and a great destination added to a day out and about. Bourbon picks are always great at a great price.... See more


Company details

  1. Beverage Distributor

Written by the company

Seelbach's is an online retail site that provides the best selection of vetted craft spirits. These products are made by craft distilleries from across the country.


Contact info

4.2

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(122)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Shelf Customer Service experience

Not only is Seelbach’s constantly releasing bangers with stellar barrel picks, their customer service is phenomenal because they go above and beyond expectations. I recently had an order, for a bottle that sold out very quickly, that was damaged during the shipping process (it happens, but disappointing nonetheless) and the customer support team really managed to come through for me and find a replacement. This kind of customer service deserves recognition and they have my highest praise as a continued loyal customer. Even if it potentially hurts my chances at acquiring new, rare releases, I will continue to recommend Seelbach’s to everyone I know.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

Don't do it

Don't do it! This stuff is total crap. Most of the stuff Blake sells is crap, and marked up. They've also sent me the wrong bottles multiple times, and Blake and the team don't know a thing about customer service. Keep your money!

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

These guys are one of

These guys are one of, if not the, top company for online liquor sales. They fulfill orders quicker than anyone and offer fair shipping and shipping protection. My last order was quickly processed, packed, shipped, and received within 5 days! Hope they can continue to expand their product offerings/availability.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbachs is the Real Deal with Amazing Support

The service received from Seelbachs is unlike so many others that I felt I had to review. They are super responsive on email and we're able to quickly handle any questions I had. They treat customers with care and respect and really take care of them. I'm happy to be a pro member (as are many of my friends) as well as I have ordered from them several times with amazing results. Don't hesitate to work with this company as I wouldn't be posting if I didn't feel so confident!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Best Online Bourbon Retailer

Seelbach's is best in class for connecting craft distilleries to the masses. They are growing and sometimes have issues with shipping times and missing items but their customer support is the best I have ever experienced. They respond in minutes and correct issues immediately with no extra work around. If you are getting into bourbon please give Seelbachs a shot. Their store picks always are delicious. Just be ready to spend some $, I keep going back to order more every week :)

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbachs is my go to online store

Seelbachs is my go to online store for craft spirits and barrel picks. Their shipping is reliable and their customer service is usually pretty quick to respond. I’ve ordered dozens of bottles from them and luckily haven’t had any breakage or damaged products.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbach’s is one of the best

Seelbach’s is one of the best, if not the best, online retailer of spirits! They have made many bottles possible for me in the bourbon, rye and tequila world that I would never see without them and I have 100% trust in what they’re doing. Never failed me yet. Cheers!!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered more than i needed.

Made an incorrect purchase based on quantity. The seelbachs team quickly responded and very friendly in doing so on a mistake that was my fault. I wish all customer service was as easy as their team to work with!

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

My first purchasing experience was an…

My first purchasing experience was an A+ First of all they have bottles on their site that are not sold in my state. After I placed my 2 bottle order, not only did I get an order confirmation but I then received a personal email from their sales rep Blake thanking me for my business. I placed my order late Friday and my bottles were delivered by Wednesday. This establishment is doing it right. They take customer service very seriously and respond to all email inquiries immediately. I will be using them again when the need arises and I highly recommend them for hard to get whisky bottles that are very reasonable in price.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Wide selection choice

All the different selections they have is mind blowing. Anyone who considers themself a fan of small local distilleries will be happy as hell.

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

The Amazon of Spirits

Still astonished by Seelbach’s and their amazing service and offerings. I had a situation where I wanted to order a bottle but was afraid I’d miss the UPS delivery. The team got it out the door ASAP and it arrived faster than I could have hoped.
Will be returning to their site again and again.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Return Customer

I have ordered with Seelbach’s multiple times and always have a good experience. They offer great bottles, for good prices. Customer service goes above and beyond. They made an inventory mistake on a bottle I ordered and were quick to own that mistake and help me find another bottle, which is all I can ask for. Mistakes happen and they handle them gracefully.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Great selections, great value and even better customer service. I have made several orders through Seelbach’s and have always been pleased. I had a minor leak from one of the bottles and they went out of their way to make it right.
I will order again soon. Excellent company to deal with, highly recommended.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Seelbach's is my first (and often only) choice for amazingly unique Whiskeys and Bourbons at reasonable prices.

I have placed (and received) multiple bottle orders over the last six months. All the bottles arrived quickly and safely. Blake and team have responded to every email from me and take the time to understand my questions and answer them thoroughly.

I also joined the monthly membership and the bourbonr club, when a slot finally opened. I have received a bourbon or rye each month as part of the membership and have been impressed with the quality of the bottles.

The customer service has been outstanding, the selection is updated in seemingly real-time, and the prices are very reasonable.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbachs just Rocks

Seelbachs is amazing. Amazing Bourbon Selection, Wonderful Customer Service and just a pleasant online experience. I am a bourbon pro member and I have found it to be worth the membership fee with no looking back. They provide good insight and solid picks of the bourbon they sell.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbach's Rocks

The service has been absolutely FABULOUS!! My purchases have been processed quickly and arrived without any issues!!

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbach’s a year later

Blake and the team are doing a phenomenal job of curating some eclectic bourbon, rye, whiskey, tequila and other spirits collection. Prices are always reasonable and very commonly at the MSRP. Becoming a pro member has had its benefits. Getting to buy highly sought after spirits a day ahead can’t be beat. Shipping is fast and reliable. Packaging is perfect. Always. I find their weekly review very helpful. Their ratings and ways by which they do and how you get to know your own taste through their reviews is one of a kind and for me has been quite accurate.
Communication and promptness is super fast.
I usually add some cons or areas for improvement in my reviews. I am struggling to come up with one. But I will try- I have a wish for Seelbach’s to stay eclectic and contained. It has all the right ingredients to become very big and I hope it can stay great while it does that. I know it will.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Seelbach's is not your standard online…

Seelbach's is not your standard online liquor store.

Instead we n this website you can find a mix of micro and craft distilled spirits (primarily bourbon), that will make any spirit nerds, heart desires to check the next page. While others are out hunting an allocated bottle of this or that, you are getting it's future predecessor, it competition, and it's potential cousin or half brother.

Unlike Liquor sites, you find distillers here, who are passionate about their craft, their ingredients, and their time honored traditions in creating a memory, and moment in an individual or individuals live(s), that is accented or brought together by their final product.

That's the product the website is filled with quick responsive representatives and managers that want you to enjoy the product, so you can find that experience as they have. A website that isn't about marking up the product to take in the money, but instead wants to sell as close to MSRP as possible to bring you into their experience and collective...even into their bourbon bunch. This allows you to feel loved and appreciated the word of fine quality distilled spirits, crafted by people who love the, and sold by those that enjoy it with you.

February 6, 2024
Unprompted review

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