Selecta Reviews 

Charged me £2 for a water, which did the come out of the machine!! Would really like a refund.

I paid £1.20 by card for a cereal bar at the vending machine in the Southbank Premier Inn. A payment was immediately taken but the item was not delivered. I tried to enter another item number and selected pay by card out of interest. It flashed up "error", then that there was £8.80 in available credit, but this could not be used to get the required item. It seems as though a number of people prior to me had also lost money.
The manager of the hotel said he does not have access to the machine, I should ring the number displayed. I understand his position, but what good is a phone number when a vending machine is used by people passing by. Do they expect a passing visitor to wait however many hours for an engineer to come out?
Also there were two identical items beside each other, but they one was priced at £1.34 the other at £1.85

A shameless scam. The company know that their machines take money without giving the product, and then they make the process of claiming a refund as painful as possible hoping for people to give up due to the stolen funds often being under £5. By doing this with shameless regularity, their unexplained profits should make interesting reading to any tax auditor.

Took my money, didn’t get the drinks, they said I would be refunded, I wasn’t. 8 calls later, bank statement provided, card details provided - a month of wasting my time calling. They finally refund me. Rude customer service - who blamed it on me giving the wrong information! I gave what was asked. This specific person shouldn’t be working in customer services. Very rude woman. Don’t use this company’s machines. And if you do, check your account if they say they will give you a refund. As most likely won’t, and hope you don’t realise.

Used their coffee machines in hospital. Had a hot choc this was fine. On the second machine....it didnt dispense, left a complaint, no money, yet they just took the original one pound from my account a whole week later. Your done for Selecta uk Ltd.

After along day at work, I decided to get a drink from the Selecta cold drinks vending machine at the train station in Crewe.
Apparently, the Sprite I bought expired since 28 February 2022, and today is 15 March 2022.

Contactless vending machine took my payment but failed to deliver goods. Door didn't open so machine would know vend had failed. No refund. Location B&Q Perth

i don't understand the reviews. i bought a coke and it happend without problems.

so everything is well

3 different vending machines at 3 different hotels and each one took my money and didn't vend a product. These guys are scam merchants and the sooner consumer watchdogs catch up to them the better.

Shocking

Probably the worst service i have ever experienced.
Finally got a response after complaining about them not turning up to refill or fix the machines.
So they made up for it with a 400% price increase!!!
Cannot wait to get away from this company!!!!

Stole my money only £1.50 but I will expose them via social media, dirty thrives.

Appalling. This company now owe me almost £5,000 for goods supplied to their machines. Same as most of the other reviews. No contact or support. They don't even respond to emails. i have now been chasing this money since February 2021. Do not use this company!

They haven't been able to fill the Vending machine for over 2 months now blaming staff shortages. They have even sent someone twice but without the key to our machine. Very poor service and account managers don't seem bothered about you leaving. A simple request to keep our vending machine stocked is beyond them. Do not use.

Took payment for bottle of drink , message said “selection lost “ but still took my card payment . Contacted them for a refund but they are failing to respond . Elaborate con and caught me out one night ,

Bought out local firm could not contact for filling machine hence poor customer service. invoice charges incorrect should have been charged per calendar month not every 4 weeks. Drinks appalling, food choices limited. Told our current machines were no longer viable and wanted us to have more expensive machines with 400% price increase with pricier drinks. Difficult to contact and can be passed around like a virus. Emails ignored and no communication about decommissioning and removal of machines.

I work for the business for 1 year and eager to leave! I understand the really poor reviews. It is unfortunately apparent the business simply does not care about the customer or quality. It’s a Ryanair version of what used to be Express Vending… The company is on its knees, I strongly suggest to pull out now and move swiftly to an alternative vending business.

Dreadfull.
Took over from Express Vending and have had terrible service since
Have not credited our account for months with the takings from the machine.

Selecta are a terrible company, avoid at all costs. We have had a contract for years but they suddenly stopped coming to fill and clean the machine blaming staff shortages.

Just tried to buy a coke and the machine ate the money and I'm still waiting for the it here in the Cheltenham spa train station!! How do they do this and no assistance is provided?? Attention while using these machines, they are like thieves!!

Bad bad company took 5 payments totalling 11.80 out of my 14 year olds account for 1 bar of chocolate total scam