SUYA Reviews 

91
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Andy gave me a fair price for my 2015 iMac. I was impressed with his service, arranging collection and paying me via Paypal. It only took 2 emails to arrange and my account was credited with 10days.... See more

Rated 5 out of 5 stars

Sold my iMac for fair price, they took care of collection and payment was made within days of me sending it. You are probably here, like me, unsure if you can trust this process with such an expensi... See more

Rated 3 out of 5 stars

The communication should have been more prompt. I brought my iMac 27 to a DPD collection point on 18 July and received an email about the delivery successfully done the next day. Since then, I have no... See more

Rated 5 out of 5 stars

EXCELLENT. 5* Sent on a Friday and had money by the following Tuesday. Highly recommend if you want a smooth and reliable service. It is possible to get more selling on eBay but remember buyer... See more

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4.1

Great

TrustScore 4 out of 5

91 reviews

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4.1

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(91)

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Rated 5 out of 5 stars

Fair price, pickup from courier included, fast payment

Sold my iMac for fair price, they took care of collection and payment was made within days of me sending it. You are probably here, like me, unsure if you can trust this process with such an expensive item (its Apple, of course it’s expensive :p) so please take my assurance this is a simple, fast and hassle free process. They keep in touch during every step and provide updates during each stage.

Cannot recommend enough.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish. Offered the best and fairest (at least in my opinion) quote by a reasonable margin on my iMac and the pre-arranged DPD service made it very convenient to ship to SUYA.
The whole transaction from quote to payment was smooth and without hitches (and only took around 3 days).

Great company to do business with, will certainly use them again if I need to sell any other Apple devices (or indeed Windows laptops).

Recommended!

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Best offer and very helpful

I was selling an almost new iMac. Shopped around at lots of the other similar companies and best price was offered by SUYA. SUYA were responsive and very helpful throughout and the money was in my account 4 working days after my iMac was picked up. I would def go back to SUYA if I have more Apple products to sell

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Best place to sell a Mac

Offered the best price for my iMac. The entire transaction from them organising the collection to the payment was painless. Would definitely recommend to anyone looking for a fair deal on their used Mac.

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and prompt payment

Great service and prompt payment. SUYA offered more than other companies for my 2017 MBP 15. Emails were replied to promptly and cash was in my bank account by the end of the week.

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great price (best one I'd been quoted)

Great price (best one I'd been quoted), simple delivery process & prompt payment. Didn't know if it was a scam at first but after reading other reviews on this site I decided to go for it & it all worked out. Will definitely use them in future!

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

The Sell Us Your Apple experience was so simple, straightforward and quick that I briefly thought 'what's the catch, is this a scam'? But no, nothing to be concerned about as they do exactly what the say on the tin. Fair and honest quote, next day collection from DPD and once they have assessed the machine the funds are transferred straight into your account. If you want to sell your Apple quickly for a fair price, use them.

January 26, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service that led to me losing money

I have used the service for a few of my devices in the past. Got a good price for an iMac and an iPad and an OK price on a MacBook Pro. Came to sell 2 of my old iPhones and got an acceptable quote, the same as Apple and other services had estimated. Because I had used Sell Us Your Apple before, I decided to go with them and accepted the quote. After that I practically had to beg Andy to collect over the span of 2.5 months and a number of emails that went largely unresponded. When I finally had enough and told them that I wish they'd just told me months ago they had no interest in the purchase, they said they were interested but would have to renegotiate the cost of the handsets as so much time had passed since the original quote. Because they wouldn't collect. After that, nothing. No more emails or correspondence. Very disappointing.

January 8, 2021
Unprompted review
SUYA logo

Reply from SUYA

Hello Ferdie,

Thanks for your feedback and sorry we missed the email regarding the collection over Christmas period. We just missed this one so I again can only apologise.

Cheers.

Rated 5 out of 5 stars

Thank you Andy

Thank you Andy, for being a professional and replying to my emails. Initially I did not believe it, but after receiving a payment I believe now. He gave me I fair quote. I sold my macbook air early 2020.

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience all round

My whole experience with SUYA was first class. As something of a gadget collector, I found myself with excess tech that I was looking to offload and I selected SUYA, prmarily on the basis of Trustpilot reviews.
I was a little apprehensive as my item was a recent (and expensive) MacBook Pro and I had not heard of this company before this transaction. However, not only was I offered the best price going, as soon as I engaged in E-Mail communication with Andy, I was reassured that I was dealing with a true professional, who I would have no hesitation in recommending to any anxious seller.
I wish him all success in his business venture

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

Simply brilliant! Recently got a quote for a 2019 27" iMac. Quote was extremely fair, and dare I say, generous compared to other Apple buyback sites. Accepted the quote, had plenty of clear communication with Andy and within a couple of days, had a DPD courier at my door to collect. Arrived with SUYA the next day and received confirmation of the same. Within a working day Andy had the machine tested, and the funds were in my bank within a couple of days, exactly as quoted.

It can be quite daunting to sell such an expensive item, but SUYA are clearly different class compared to some of the other businesses offering this service. Highly recommended! I don't have any more Apple devices, but if I did, I'd definitely use SUYA again!

November 8, 2020
Unprompted review
Rated 5 out of 5 stars

A very pleasant surprise

To be honest, I read all the reviews for SUYA and thought they can’t all be true, because I’m a typical Virgo and go by my instinct, look and then look again and then take another look.
Not being a gambler I then went against everything I am sure of and took the plunge. I filled out the form to sell my Laptop. I then rang Andy and was pleasantly surprised to be guided over the phone through the whole process. It took six days from start to finish. He gave me a fair price and made the whole process so easy. My philosophy about this contract is if your description of your sale is genuine then you will find that Andy and his company SUYA will be genuine too

October 29, 2020
Unprompted review
Rated 5 out of 5 stars

Wow, amazing service!!!

Wow, amazing! I had been offered an amazing offer from Andy @ Sell Us Your Apple. I'm not gonna lie, I did think this might be to good of an offer and I did my research on the site, and they are 100% legit. My quote was much better than anywhere else online and better than eBay. You can either drop your Mac off at a UPS dropoff location, send it off yourself or use DPD. I chose DPD, all you need to do is package up your Mac securely and DPD came with a pre-printed label, I didn't have to print anything out. Amazing service! I will be recommending and using them again for sure.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Andy provides excellent communication…

Andy provides excellent communication when dealing with selling your MacBook - very comforting when selling a precious item! The MacBook I sent was worth £3000+ and, yeah sure you might "might" be able to get £100/£200 more on eBay if you're lucky, but do you really want the hassle? Andy was the only person who offered a very fair quote, and DPD shipping was arranged very promptly, and assured me that all would be fine and it's NOT a scam.

He managed to test it on the same day it was received, as well as transfer the money that he quoted me for!

Would love to do business with again given the chance, genuine guy and great business :).

August 21, 2020
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

EXCELLENT. 5*

Sent on a Friday and had money by the following Tuesday.

Highly recommend if you want a smooth and reliable service. It is possible to get more selling on eBay but remember buyers there will have 180 days to raise a dispute on PayPal!

SUYA offered the most money compared to other similar services and there's also the trust factor of using an establishment.

August 4, 2020
Unprompted review
Rated 1 out of 5 stars

Dissappointed

Attracted by the reviews, I asked for a quote nearly two weeks ago in order to try to sell my Apple MacBook. I received an acknowledgement and nothing since. I wrote again asking for an update and had no reply. I have sold my laptop to another similar company

In reply to your comment about sending me two quotes, they were not received into any of my spam folders, I’ve checked with my ISP and it’s not in their retained emails either.

July 16, 2020
Unprompted review
SUYA logo

Reply from SUYA

hello,

Sorry you have had this experience, I have reviewed your contact and noticed we did send you two quotes, we do urge you to check your spam folder just incase it has appeared in there.

Cheers SUYA UK

Rated 5 out of 5 stars

Trust worthy & Good First Experience

So, I wanted to sell my MacBook air which was in really good condition with almost no scratches & and really good working conditions. I was looking for someone who could pay me the worth of the laptop. I tried selling it on eBay for the first time but obviously was a target to my first scam. I got saved literally and after that incident, I was even more cautious of whom do I sell the laptop too.
I researched a lot & came across Sell us your apple company & checked their reviews on trust pilot. The reviews were very positive & the quote given by them was pretty good too. So I thought I'd take a chance & took it.
From the initial quote to the delivery, everything was super simple & quick. What made me feel I was in safe hands was the prompt response from Andy who was pretty proactive about all my questions and queries. I could track my package and knew exactly when it reached them & within 48 hours i received my payment. Obviously i was nervous when my laptop reached there, but andy kept responding to my questions which gave me assurance.
So, precisely - my package reached them 7 July - 10:30 am & I received my payment 8th July say about 11pm. So pretty good.
I would definitely recommend this service & say you could trust them for your mac products.

Thank you for a good service Andy,
Ruchi

July 9, 2020
Unprompted review
Rated 5 out of 5 stars

Nervous Consumer, Left Over the MOON

I had been looking to sell my 13" MacBook Pro, I had an offer of £700 on eBay ( but after fees & shipping it would be around £570), a couple of other sites offered anything from £400 to £550, but I knew it was worth more and wanted more from my product, this is when I came across Sell Us Your Apple. I'm a very cautious consumer (especially sending off a £1300 device for free) So I filled out the webform and got a quote of £750, before accepting the offer, I checked Reviews here and even checked the company details with Companies house website to check the business was still active and that the name of the director matched the person I had a reply from and it did! - Told you I was VERY cautious, especially using smaller companies.

More in-depth details -

GETTING YOUR QUOTE - I just had to answer a few questions about my product (via the website) and received an email saying someone would be in touch shortly with my quote, I honestly expected to have to wait a day or two if not longer, especially in the current climate (Covid-19). I was pleasantly surprised to receive an email in around 30 minutes (Obviously this may not always be the case due to timing and work loads) it told me how much they would offer, and all I had to do was reply “Accept” to start the ball rolling.

SHIPPING - unlike other companies SUYA provide you a variety of ways to safely ship your item(s)
FREE pickup from your Home with DPD (DPD Bring the label to stick on your parcel)
FREE drop off with UPS (You print the shipping label that SUYA email)
OR ship it with a courier that suits you and SUYA will reimburse £15 of the fee when you get paid.

All UPS & DPD are tracked, so you can see where it is at all times. If you choose to use your own courier, I’d recommend you choose a tracked service.

I chose UPS and within minutes of using a link provided to fill out my details, I had an email with my UPS label to print at home.

HANDY - The SUYA website has great information on how to best package your item to keep it safe during transit, as well as other info that may be useful to you. You can also email them if you cant find the answer you were looking for.

I recommend going to a supermarket to buy your bubblewrap as I was able to get decently sized rolls of it for £1 at Morrisions (£1 at The Range & £3 at Tesco), I went OTT thanks to being such a worrier 😃 so wrapped it in 2 rolls of bubblewrap, added paper and plastic wrap to ensure no movement during transit (Sorry Andy). but at least I had the comfort of knowing the chance of damaged was ultra low.
Like other companies, SUYA are not responsible for damage or loss during transit, but will do their best to assist you should it, in the rare occurrence, go missing.

Once shipped, this was the moment I started to panic I was involved in a scam, I mean why else would I get a great quote & free shipping but I held tight knowing that I had done the research and everything checked out. 😃 Low and behold Andy is real, his company is real and he’s a genuinely nice guy, offering the best quotes on the market, at the time of my review.

I needed the money ASAP and was gutted to see that UPS had a delay resulting in a further 24hrs being added to my expected ND Delivery. I reached out and Andy advised that SUYA are closed over weekends but he would try to get the item tested and payment processed when/if it arrives on the Friday, which was fantastic!

The item delivered to them on Friday at 13:43 and the full £750 hit my bank at 17:06! - PLEASE KEEP IN MIND: You may not always get your payment this quick, it all depends on work load and product testing. When I originally asked Andy, I was told me that payments are usually 24-48hrs after arrival at the facility, which is quicker than most companies I’ve previously used (Even ones that say they payout on the day they receive the item).

Anyways, thank you for reading my review, I wanted to give plenty of detail to ease those that may be similar to me. Thx SUYA

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Fair price, great communication, very easy to deal with and prompt payment!

May 1, 2020
Unprompted review

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