Sendean Cameras Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's professional service and the high quality of their repairs, often returning items in an 'as good as new' condition. Many reviewers highlight the staff as knowledgeable, friendly, and efficient, providing excellent communication and prompt service. People appreciate the ability to fix complex issues, even for older or vintage equipment, often exceeding expectations and restoring functionality. However, some customers also noted that the repair process can be expensive or costly. Despite this, many of these reviewers still found the quality of the service and the resulting product to be well worth the investment, justifying the price for the excellent results achieved.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with repairs that made... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of service and repair,... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the services expensive, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Sendean regarding water compromising my lens and body, and they confirmed that this was something they could undertake. Lens and body were stripped, cleaned, overhauled and serviced. Turna... See more

Rated 5 out of 5 stars

Well, I've been taking cameras to Sendean since back in the day when they were in St Anne's Ct. They have always been the go-to place for camera repairs. They have been consistently professional in... See more

Rated 5 out of 5 stars

I’ve been using Sendean camera repair service 4 times in the past 15 years and am very happy with the results. Very pleasant & helpful staff at the reception desk and prompt follow up to my queries... See more

Rated 5 out of 5 stars

This time my Canon AE1 Program film camera and 50mm lens - unused for decades, shutter and other malfunction problems - gotta go to Sendean! As with other repairs over the years - previously an expen... See more


Company details

  1. Camera Repair Shop
  2. Camera Store
  3. Photo Shop

Written by the company

At Sendean Cameras, fixing broken cameras and lenses is what we’re all about. We have the skills and expertise to get your kit working as good as new.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(423)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, friendly, and fast

Professional, friendly, and fast. Came in on time and on budget with repair and refurbishment of two elderly Kodak Carousel S-AV 2000 slide projectors that had both not only shorted their lamps but crashed off their stand and tumbled six feet to the floor. (Don't ask.) Sendean got them working again. Phew!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Efficiency

Easy to find by car. Parking was reasonable. Store easy to find, great staff, very helpful, concise explanation of processes. Great communication, collection within 10 days, job done!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Sendean Cameras...perfect

Sendean Cameras had succesfully repaired my son's camera a few years ago so I had no hesitancy in contacting them again about a shutter problem with a Canon 1Ds mkiii. They responded very quickly and I packaged the camera up and sent it in. I was given three options based on the level of service, recalibration required on top of the repair. All were reasonable. I was concerned that a shutter wouldn't be available as the camera is quite old, but a new one was sourced and following repair and a full service the camera feels like new. I was kept informed throughout and communication was always helpful and friendly. I would thoroughly recommend Sendean Cameras and would have no hestitation in using them again.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, reliable fixation of my dropped lens. Good customer service.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great team and incredible service

Great team and incredible service!
I was recommended Sendean Cameras by a colleague and I wouldn't hesitate to recommend them myself.
I had a second hand camera that needed some TLC and it came back to me as good as new after the Sendean took it in.
Thank you!

April 9, 2025
Rated 5 out of 5 stars

I have a Sony A37 which had hardly been…

I have a Sony A37 which had hardly been used and because of that the Internal Battery failed meaning I had to re set the date time etc constantly.
I was recommended Sendean as a possible repairer, as Sony did not seem to be interested. I had hoped to drop into their central london shop but that had closed, so I spoke to them on the Phone and arranged to send my camera to them. They suggested a full service, which after so many years of virtually no use seemed sensible to me, the whole exercise was simple with excellent communication from them, and when all was done the camera was returned to me by post fully working.
Based on my experience I would recommend them to anyone with a loved old camera needing some TLC

April 9, 2025
Rated 1 out of 5 stars

Hugely overpriced

Hugely overpriced. I sent a Canon P body to them for an estimate for service as the top shutter speeds were capping and I’d read good reviews about these guys - however when I finally got the estimate - which I had to chase up as I didn’t come within the expected 5 working days - it was very generic (‘clean and adjust as required’) and gave no detail as to how they’d arrived at a figure of almost £600 for repair of what is a very, very basic camera. And in the context of my quite obviously declining to proceed, £24 for return postage (Royal Mail Tracked 24) is also rather steep (this is waived if you have the work done, at least)
My advice would be to save yourself well over £200 and go to Aperture UK instead, who are still quite expensive but I know from having Leica M bodies with much bigger problems fixed by them - as Leica specialists - they provide an excellent service (so I’ll send m P to them now instead)

March 13, 2025
Unprompted review
Sendean Cameras logo

Reply from Sendean Cameras

Our prices reflect the amount of labour involved in a full service which in the case of your camera involves an overhaul of the shutter system including the slow speed assembly as well as the higher speeds. There are 8 shutter points that require lubrication as well as tightening the tension on the blinds to resolve the shutter cut off. We can adjust the shutter only for much less but the camera will highly benefit from a full overhaul which takes around 6-8 hours by our highly skilled technician. As this generally occurs with age and a lack of servicing we provided a quote to address all the other mechanical systems including the rangefinder, transports and rewind as preventative measures.

Rated 5 out of 5 stars

A faster turnaround than expected based…

A faster turnaround than expected based upon the last repair. The repair and service is priced at a level slightly below the cost of a second hand replacement lens. However, I now have a lens which should be as good as new

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Camera repair…

The website is very clear on how to go about sending a camera in for repair.
Staff were helpful with query's on the phone.
The amount paid was as per the quote.

March 4, 2025
Rated 5 out of 5 stars

Kennedy Space Centre captured

Left my Sony camcorder with Sendean just before Christmas for a repair.
Quick turnaround, back with me in January.
Away in Florida this week, I used the camcorder yesterday at the Kennedy Space Centre, so far, so good.
Thanks to Sendean & there friendly team.

March 4, 2025

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