sensoryeducation.co.uk 

I can't give no stars, but I would if I could. Absolutely appalling customer service. I ordered a wooden fox trike in June which still hasn't arrived.I contacted the company and was told if the item was unavailable I would receive a full refund. Neither has been actioned. They owe me more than £55, if this is a common occurrence, they are doing very well out of being a load of thieves. Where can I go from here. I want my money back!!

Very easy and quick delivery of the products, good range of sensory toys.

Always a pleasure to buy through sensory education. Top quality products and fast delivery. Never been disappointed by any of my purchases

Fast delivery, just what we wanted. Will shop again with them

Product came exactly as ordered 100% recommend!

Ordered lots of squishy toys only 3 came , out of those 3 one came in broken packaging, no delivery note inside etc made a claim but after Reading other reviews I'm not hopeful

I have previously written a review stating there were missing items and the ones included were not as described, I issued a chargeback from my bank and have had hounding AI threatening emails since
What is now even more concerning is they seem to be emailing me, CCing in another person, that I assume they are also hounding for the same reason, and they are attaching my invoice with my personal address on it!! Absolutely diabolical company

The delivery was great but the communication from the supplier was not so good. I had to chase up on my grandson's birthday gift

I ordered two chew toys. One arrived but in wrong colour, the other did not arrive. I contacted them via their online form, by email and by phone (which goes to a "virtual assistant"). They have not responded within their own deadlines. Terrible service, especially as I needed the missing item for my child starting school. Avoid.

As a first time buyer had a great experience

Item was as described, great quality. Arrived quickly.

1 star – Missing item, no refund and no meaningful customer service
I placed an order with Sensory Education and one item, worth £17, was not included in the delivery.
I contacted customer services to report the missing item and was initially directed through their various support processes. I subsequently contacted them multiple times by email and was then instructed to submit the issue through their online portal, which I also did.
Despite following the processes they provided, I have received no resolution, no replacement and no £17 refund.
I eventually sent a further formal email giving them a deadline to resolve the matter, but I have received no response.
The frustrating part isn't really the £17 — it's the complete lack of meaningful customer service and the amount of time I've had to spend chasing an issue that should have been straightforward to resolve.
I've since discovered that there are numerous other customers reporting very similar experiences with missing items, refunds and difficulty getting responses.
I'm now having to pursue the matter through my payment provider and consider reporting the issue to Trading Standards.
Based purely on my experience, I would recommend exercising caution before ordering from this company.

Order number: 465088712910. I’ve also emailed your recommended contact page multiple times hence the frustration and lack of response other that automated responses and no resolution.

No stars at all, abysmal company, do not order from them. Ordered 6 items in may, received two, automated complaint service, totally hopeless, countless phone calls and emails and no refund even though it was authorised by themselves. Now they have the cheek to send me emails about their excellent products. Wouldn't know as I haven't received said products yet they still have my money for them. Priceless

These toys are perfect . My granddaughter loves them

Ordered goods 8 weeks ago. No warning of long delivery timescales and still waiting for my order to arrive.
Go elsewhere would be my recomendation.
The company aren't even replying to emails.

Very disappointing and frustrating experience with this company. I would have given a negative star if it were possible. I placed an order back in May, and not only did the delivery arrive partially, but several key items were completely missing.

The items that did arrive were extremely poor quality with most of them have already ended up in the rubbish bin. I’ve spent nearly four months trying to chase a refund, but based on other customers’ experiences, it seems pointless. Every attempt to resolve the issue leads to an unhelpful AI agent and no progress.

If you can’t deliver the items, at the very least issue a refund. Overall, a deeply unsatisfactory experience and one I would not recommend.

Great products, quick delivery, i would highly recommend

Terrible company. Awful customer services. Complete scam company. Do not trust!!

Appalling! WOULD NEVER EVER USE THIS COMPANY AGAIN!

Purchased LARGE sensory chair for my autistic child at start of October. Arrived 14 days later. But when I opened package they sent sensory chair that was much much smaller.
On their website it had a teen sitting on the chair and it was more than big enough. The one they sent me my 7 year old child was more than double the size of it.
They either clearly sent the wrong chair or the image on their website was 'inaccurate'.

I immediately contacted their 'customer service' and was told they'd send correct one out. I returned the other one. And I continued to try to email them for 2 months about how I'd still not received the large sensory chair. They would say "it's on the way.
Then in December I just randomly got a refund from them. No contact. No large sensory chair. No information.
I started to wonder did the large sensory chair exist or did they just send much smaller one hoping that nobody would complain. But that would be extremely immoral especially as special needs company so it definitely couldn't be that!
Regardless...AVOID LIKE THE PLAGUE!!!

On 29th July I ordered a Giant Octoplay set for my grandchildren to be delivered direct to them. After a week nothing had arrived even though their website had a banner above the item page showing ‘Order before 2pm for same day dispatch’ and my account showed it was ‘on its way’ on 30th. The tracking number showed 'extendeddeliveryasadvertised' so I couldn’t track it.
Then the nightmare really started. Emails were responded to quickly by an automated system that said a further reply ‘usually takes 2 to 3 days’. No help here. I phoned to be met by a ‘virtual receptionist’ who was pretty convincing for AI, but wouldn’t / couldn’t put me through to a real person and told me that they’d forward my message and that they were usually replied to in ‘2 to 3 days’. The AI suggested I email or use the chatbot on their website as responses were often quicker. I tried that, again an immediate response, but no human contact possible. I was told that my enquiry would be passed on and that they were usually replied to in ‘2 to 3 days’. Lots of quick responses, but no actions taken.
Checking with my credit card provider I discovered that my money had been taken on Day1 of this saga.
In all this time I was trying to cancel my order or schedule a delivery as my grandchildren were going on holiday. Then yesterday evening I had a request from Sensory Education to review my delivery and leave a review. I had not been sent a delivery date or time and with nobody at my grandchildren’s home and no idea what had happened, I had to make a 20 mile round trip car journey to find that there wasn’t a parcel there.
I reported this to Sensory Education to have a swift AI response that they didn’t know if it had been delivered or not. The e mail was an automated one sent out after two weeks.
I replied asking for a human response to the fiasco in the next two days, otherwise I would be asking my credit card company to action a ‘chargeback’. 14 minutes later they cancelled my order and said that the money will be returned to my credit card. They also added this statement: ‘We respectfully ask that you use an alternative retailer for future purchases’.
I think the phrasing ‘chargeback’ was the trigger. Only works because I’d paid by credit card and I’m guessing that having lost the confidence of Trustpilot, they don’t want to lose the confidence of the banks.
I fell for the ‘Trustpilot review stars’ on their website and wished I’d have fully checked them out.

If this is the future of AI and automated systems, we’ll all be using shops again.

This an edit after Sensory Education replied to my review.
Their reply asked me to contact their Help Centre with detail of my purchase history. They seem to have not understood the issue that I was unhappy about was the fact that they had a complete lack of human interactions to my previous contact using email, phone and chatbot. They have all of my details but the irony of their response is that when I asked a AI checker if their response was likely to have been AI generated, it said that it was a 95% or higher likelihood that it was. It then gave me 5 ways that it had come to that conclusion.

If only it was possible to reduce my review rating.