Sephora Reviews 

Went to Sephora in Gare Saint Lazare after a terrible experience in some Parapharmacies, best employees ever, kind, helpful and willing to go the extra mile to recommend you good products and explain to you everything that you need to know! I wish other places had such top-notch customer service as this place!

I live between Paris and Los Angeles and I am currently in Paris. I’ve tried to order grande lash online 4 times in the last week and every one of my orders gets declined. I was charged on august 30th for a 32oz grande lash I still haven’t been refunded for. I love your product so much I even begged my husband to try and buy it on his card thinking mine was just declining, he tried four times over two days and that was also declined without explanation. I love grande lash and I am desperate and in Paris for the next month. I’ve contacted Sephora France (on Aug 30th) and they told me they would call back but I haven’t heard from them. I also sent an email (on Aug 30th) and I haven’t heard back. Since it’s been a week I’m contacting your company straight up so that you know Sephora France is not doing anything to help me understand why I can’t get this product I always buy. I have the money, the valid address, the card etc. I’m a sephora member, and they have no reasoning. Because I’m American the French people won’t give me the time of day with my poor French accent and every time I call they end up saying “someone will contact you back!” I’ve called twice. Nobody does. This whole Sephora france stuff is a scam, don’t buy it online.

Shopping at Sephora in Nice is a horrible experience, you are CONSTANTLY pestered by sales consultants and followed around by security staff, I went in there yesterday and within 6 minutes had been badgered by four different sales staff and felt as if I was being followed by a security guard, left without a purchase !!!!!

Sephora is a wonderful company. Sephora has lots of trending makeup and skin care. But there stuff is a little pricey, and not affordable. Other then that I think Sephora is great.

Ordered goods from here, I then returned using evri, been no help at all and all I get is I need to wait for parcel to be returned, I have returned this parcel and I have proof of postage along with this, my order is FN70952490! This was returned on the 3rd June using evri it last updated on 5th June, never contacted till 16th June as that’s when I came back from holiday and expect the money to be in bank by then! Evri have told me that they are trying to locate parcel but if not moved for 5 days it’s potentially lost in transit! I do not get how I haven’t been refunded as this is out of my hands, use are also telling me to do a bank dispute but I paid via clearpay so I went and tried to do a dispute on there to which it was rejected even though I have a email saying use will fully cooperate with the bank to get my money back, it’s so laughable, but if I do a chargeback I lose my clearpay account along with my Sephora account so it’s a lose lose really I do that lose 2 accounts, or if I leave it I am now stuck paying for items I have sent back so I am out of money and also no items to show for this! It’s really disgusting and disappointing considering I am going through a tough time financially and mentally at the moment! I have emailed numerous times last couple days to have no response at all which is also bad customer service!! If I knew use where this bad I would have just left it!

Order number FN70952490
Evri tracking number H03LFD0012683448

If this is not sorted by Wednesday 28th I will be doing a bank dispute! You can’t call anyone about this it’s a live chat or emails which is no good to anyone!!!!

Took my money, didn’t deliver product, their call lines keep you on a loop choosing option number one with no human or resolution at the other end you’re literally in circles pressing one on your phone constantly and hearing the exact same option. £28 down the drain when even that 28 quid purchase was me “pushing the boat out”. Also sucks I now have no make up so not only do they take my money but they take my dignity too.

Sephora France is, by far, the worst experience and service I’ve ever had. I’ve been a loyal customer for years and through 4 countries, however the interactions, product, attention and care for as a customer have been truly awful.

They want to “fix” everything by a call (which they never reply or end the call seconds after…). The points disappear mysteriously and there’s no possible way to use them, the “discount” codes or promo codes never work anymore, the packaging is damaged often, and the list goes on and on.

What a shame, I won’t be surprised if they file for bankruptcy at the end of this year!!!

I ordered2 bottles of a hair product from Sephora. fr
Living proof triple bond complex.
I was sent a 'Buton de Porte' from Zara home .
I returned the item to Sephora using 'lettre recommandée' thé item has arrived. When will I be reimbursed? I spent €100 plus €9 for poste.
Very poor service. I will not buy on the website again

Sephora I do not recommed

I don't understand those behavior and procedure in Sephora.
1. First my complaint 31.12.2022 - No response.
2. More complaints: 1.01.2023; 23.01.2023 - finally an answer.
3. Recognition of the complaint – 28.03.2023
4. Request for account numbers – 28.03.2023
5. Several account refinement emails: 28.03.2023, 30.03.2023; 3.04.2023.
6. Silence.
7. My e-mails 22.04.2023 - further silence.

Recognition of the complaint, extortion of the account number without answer. It difficult to believe that it is Sephora standards. Or maybe?
EK

Never purchase from Sephora France. EVER.
I bought a product thats over €300 which damaged my hair. Neither the store or customer support is willing to help me and its only been two weeks since I purchased this item. A simple return has turned into a horrible experience. The company is altering their return policy and is simply refusing to help. I'v been a loyal customer till today. I would urge you to take your business elsewhere. This is a joke.

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Since I couldn't reply to your message:
It would be more professional for Sephora to reply to my post like a human and not send me an automatic reply. I'v spoken for days with your support and send an email and you've completely ignored to help me.

If I could rate 0, I would. I have succumbed to a con in that an order I made in March 2023 has been re-sent to me in April 2023. I only ordered this item once however it has been issued again ( at a much inflated price £35.63) . It appears it was sent under the auspices of Subscribe and Save. It has been taken from my bank account when I clearly did not authorise my bank details to be retained by Sephora.
I am furious and cannot even get this company on the telephone. They advised me of the order via emAIL with 2 question marks which obviously represented the 2 bottles of Redkin I bought in March - they did not even state the items that were being sent. How can this be allowed.
Disgusting !! I am so annoyed. I do not want these products again and I want the money back in my bank account NOW !!!
Sylvia Millar

I can appreciate online shopping with sephora. Being a VIB your order arrives faster.

Very disappointed with this company. Placed an order on 14th February and just got it today 8 March and only one of the items I ordered. My parcel was initially delivered to a wrong address that was not even on my road by EVRI(even though I was home that day) with picture proof. I was now made to wait while they investigated the missing parcel. I expected them to send another one out straight away but they didn't. By the time they realised their errors, they had ran out of most of the product I ordered. Terrible service.

I paid for Premier delivery only to find out that not all brands on the Sephora website are included in this offer. So i switched brand to one that was included. Order made Monday afternoon (well before their next day delivery cut off time) and it's still not arrived and it's Wednesday. Rubbish.

They use Evri for deliveries....enough said.

Too bad bc I was happy that they came to the UK....they despatched my order quite quickly, but then that horrible evri took over...I won't order from here again.

Preatty good, it came in 1 week but never got lost

J'ai adoré le mascara, Sephora, collection

Went to Sephora Champs Elysees, Armani beauty. Veronique from Armani helped me really well to find a foundation (and the right shade). I was very thankful for her kind help and friendliness.

Unusable product, inexistent customer service and they deleted the order from my account history. Does it get worse?

Placed a significant order during the Black Friday sale with a promise date in the following week. I could track the delivery but it was showing as not picked up yet after 1 week. I started to log queries for the next 2 weeks (in French). I finally got a response 3 weeks later with no explanation except to say that my order was cancelled and giving me a refund. Maybe Sephora don't want to deliver outside France even though they give that option. Won't be ordering again despite being a long time global Sephora customer.

- 11-Jan: Follow up to Sephora reply below. It is a pity this wasn't suggested when I first enquired instead of my order being cancelled immediately - however I have no wish to follow up (especially via costly international telephone call) as I have been able to order most of the items elsewhere and won't be trying with Sephora again. If you genuinely wish to improve this, you can review my order history internally order 7025786263.