I ordered and paid for my dress 1 March - it went missing in the post apparently. I was promised a replacement - it did not arrive. I have contacted webaterenityandgrace.co.uk who responded to me in... See more
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If I could give 0 I would!!! Absolute scam!! DO NOT ORDER FROM THIS COMPANY. I have tried several times emailing, trying their non existent number & also the sheer ignorance on Facebook where they wi... See more
Company replied
I have ordered many dresses from Serenity and Grace and each one has been more wonderful than the last. Ann-Marie gave wonderful advice and dealt with any concern and queries I had very quickly and e... See more
Company replied
A Stressful, time consuming and costly mistake shopping on this site. Never again... Ordered online, Item never arrived, sent 15 emails. no response. eventually I received emails from diff... See more
Company details
Information provided by various external sources
The agency has been formed following years of experience in the beauty and retail business and understanding that looking your best gives you the confidence to be at your best, when you feel good about yourself anything is possible! We want that spec...
Contact info
Honeypot Lane 582, HA7 1JS, Stanmore, United Kingdom
- www.serenityandgrace.co.uk
2.1
Poor
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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5 star service
5 star service
Have ordered several items from S&G, has always been an pleasure and easy process, they have well priced, well made items. The team go the extra mile to help out and ensure your purchase is perfect, for example I ordered a dress with a tight timeline for delivery for a wedding and the customer service lady “Barbara” was exceptional, keeping me updated each day and got the dress out to me with plenty of time to spare and a follow up email, that’s going above and beyond in my book. Only refunded once and it was very simple and efficient process. I am also signed up for their email alerts as they often have new stock.
Genuinely highly recommend this company, it’s definitely my go to for any occasion.
October 27, 2018
Unprompted review
Reply from Serenity & Grace
Dear Karina,
Thank you for your comments and we look forward to your continued custom, we will soon be able to keep you informed of up and coming offers and new stock.
Yours sincerely
Steve
Thankyou Ann Marie and team for helping…
Thankyou Ann Marie and team for helping get an outfit for my brothers wedding. I felt stunning and you were so helpful. Will definitely be back for the next wedding.
October 27, 2018
Unprompted review
Reply from Serenity & Grace
Dear Denise,
Thank you so much for your message, we look forward to seeing you again soon.
Yours sincerely
Serenity & Grace staff
This company is the worst
This company is the worst , I ordered a dress a month ago, they were supposed to deliver it within 4-6 business days, I sent them a couple of emails they didn't reply to any, they don't even have a phone number that someone can call them, this is my number one worst experience to be honest , its the first and last time I'm going to order from here.
September 16, 2018
Unprompted review
Reply from Serenity & Grace
Dear Amani,
Please accept our sincere apologies for the lack of communication from our team, at the time of your request we were going through a massive transition due to the House of Fraser administration that happened on the 10th August and then the take over by Sports Direct, many smaller brands like our's had to suddenly reduce overheads and accept large write downs of money owed by House of Fraser.
We have traded our way through this now and our aim is to start hiring staff again in our customer service department.
We are now catching up with all request's and enquiries.
If you would like to speak with me in person to discuss our future plans and compensation , please let me know?
Warm regards
Serenity & Grace
This company is a disgrace I ordered a…
This company is a disgrace I ordered a dress end of August no dress yet, money taken out of my account, sent email and messaged them on fb, can’t find a phone number for them either, very poor customer service😡😡😡😡
September 11, 2018
Unprompted review
Reply from Serenity & Grace
Dear Michelle,
Please accept our sincere apologies for the lack of communication from our team, at the time of your request we were going through a massive transition due to the House of Fraser administration that happened on the 10th August and then the take over by Sports Direct, many smaller brands like our's had to suddenly reduce overheads and accept large write downs of money owed by House of Fraser.
We have traded our way through this now and our aim is to start hiring staff again in our customer service department.
I have been informed by our refunds department that all payments have been made, please confirm that this is the correct in your case?
We are now catching up with all request's and enquiries.
If you would like to speak with me in person to discuss our future plans and compensation , please let me know?
Warm regards
Steve
Absolutely awful
Very poor experience
I have had to send the below to the company today for the very same reasons ......
“I have already emailed you about (my orders) with no reply.
I have received no updates whatsoever on any of the orders. I can’t track them either because your website does not work in this regard.
Furthermore 41958 is a duplicate of one item in 41961, this arose because of problems with your website at the time which I reported to you. So 41958 needs to be refunded and not dispatched.
Your website refers to delivery within 2-5 days. Furthermore, the items are shown as in stock.
If I now do not receive a reply by lunchtime Tuesday (I note you should be open today) - 15 days from placing the order - I will have to refer the matter to by bank’s fraud investigation team.”
Posting this review now, because given the other comments here, I want to alert other potential customers, I will update further.
Update. 16th September
One item arrived out of the blue the other three items have not arrived after over a month. Still trying to get a refund.
I will never go near this company again.
August 25, 2018
Unprompted review
Reply from Serenity & Grace
Dear Mark,
Please accept our sincere apologies for the lack of communication from our team, at the time of your request we were going through a massive transition due to the House of Fraser administration that happened on the 10th August and then the take over by Sports Direct, many smaller brands like our's had to suddenly reduce overheads and accept large write downs of money owed by House of Fraser.
We have traded our way through this now and our aim is to start hiring staff again in our customer service department.
We are now catching up with all request's and enquiries.
If you would like to speak with me in person to discuss our future plans and compensation , please let me know?
Warm regards
Steve
Slightly concerned now as the previous…
Slightly concerned now as the previous comment only just ordered think I will cancel my credit card as my email account is no longer showing and cannot track order !!!!!
August 20, 2018
Unprompted review
Reply from Serenity & Grace
Dear Jayne & Bryan
Please except our sincere apologies for not contacting you in a timely manor, on the 10th August House of Fraser went into administration and prior to this date there were many changes happening within the stores and this did cause us to fall behind with our replies and refunds.
We are now back in control and here to help you with any enquiries you might have at this time.
We believe that all refunds have now been made.
Kindest regards
Steve
Exactly the same
Exactly the same. Ann Marie emailed me asking for details of my order and no response since! Ive emailed customer services, no response. DO NOT ORDER FROM THEM UNTIL I GIVE A FURTHER UPDATE. Carole
August 5, 2018
Unprompted review
Reply from Serenity & Grace
Dear Carole,
Please except our sincere apologies for our lack of communication on your request, we are now rehiring and hope to be fully staffed again in our customer service department.
Kindest regards
Steve
Beware - Concerned money taken and orders not fulfilled.
Ordered dress 6 July. Emailed customer service told it would arrive last week. No sign and now customer service emails bouncing back. No telephone number. Concerned this company is behaving fraudulently. Any other experiences out there?
July 31, 2018
Unprompted review
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