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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, eco-friendliness, and sustainability, often highlighting the use of recycled materials and UK manufacturing. Many appreciate the convenience of the ordering process and the prompt, efficient delivery service, noting the minimal and environmentally conscious packaging. However, some customers have experienced issues with delivery, including delayed or undelivered orders and problems with tracking information. A few people also mentioned that the toilet paper's softness and quality have occasionally been inconsistent or not to their personal preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the toilet paper... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speedy and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the toilet paper, noting it feels fine, is... See more

Order

Customers generally had positive experiences with their orders. Many reviewers found the ordering process... See more

Sustainability

Users describe positive interactions with sustainability. Customers consistently praise the eco-friendly... See more

Based on these reviews

Rated 5 out of 5 stars

We've tried pretty much every equivalent eco friendly brand and this one is the best. Good value, no nonsense product and reliable delivery. No unnecessary wrapping, reliable and consistent quality pr... See more

Rated 5 out of 5 stars

A great product with quick and friendly service. I had a great experience today with their customer service. I got a really quick reply to my query with a great, fuss free resolution. They were really... See more

Rated 5 out of 5 stars

I set up regular deliveries of toilet paper and kitchen rolls but realised that the intervals weren’t working. It was quick and easy to cancel or bring forward an order as needed. I like the fact that... See more

Rated 5 out of 5 stars

I’ve had toilet paper, tissues and kitchen roll from Serious Tissues. The toilet paper isn’t the softest I’ve ever used but I love that it’s recycled, made in UK, comes in the simplest of packaging an... See more


Company details

  1. Home Goods Store
  2. Bathroom Supply Store

Written by the company

Our planet’s facing serious issues, so we’ve made Serious Tissues. We make Serious Tissues from 100% recycled paper. For every roll sold we plant a tree. By using Serious Tissues you not only reduce your carbon footprint, save trees and shrink landfill, they also help with reforestation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Subscription without warning

The product and delivery service is good. The issue is with the subscription. There is no warning of an upcoming renewal. While I understand it is my responsibility to keep a track of this, it would be good to have a warning that it is coming so that could delay it if I didn't need it at that time. I now have a delivery of a new box of 45 when I still have half a box left.

March 24, 2025
Unprompted review
Rated 4 out of 5 stars

Good toilet roll

Easy to use website, quick to order
Arrived with minimal packaging (Excellent!), so pleased to avoid all that plastic, and as described.
Toilet paper and kitchen towel is very good. Really good to have finally found something UK produced
But the laundry sheets do not work very well, especially clothes worn hard by children.
However, Will be buying the toilet paper again

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Kind and Efficient Service

I have been using this company for a while and absolutely love them! The products themselves are great, and I love the emphasis on sustainability and convenience. Recently I had the wrong item arrive, and the team was so helpful and swift in resolving the issue. Thanks to Alex who sorted this out for me and was very prompt with their replies. Very happy customer :)

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product made in the UK with minimal packaging

Excellent service as always. Subscription renewed - I had notification & it was sent soon after that. I had great communication from Royal Mail about date coming and was delivered as promised, a reliable and trustworthy carrier. I love how environmental these are - made in the UK from recycled paper, no excess packaging and the product is good too. Inner tube goes in the compost so no waste at all. Well done!

January 27, 2025
Rated 5 out of 5 stars

Eco-responsible in bulk - brilliant

Prompt delivery, in good condition, one massive box of loo rolls.
Supermarkets in this country don't seem to stock the big packs of eco-responsible loo rolls we used to buy in Australia, so we are really happy to buy from Serious Tissues.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order and a good products

Easy to order and set up a subscription.Have tried other ECP products but no other was made in the UK with recycled products, giving low carbon miles.
Happy with the product, not as thick as the non-eco ones but still soft enough.

February 10, 2025
Unprompted review
Rated 4 out of 5 stars

unable to request facial tissues ot kitchen rolls without toilet tissue

speedy response and prompt delivery, although I would have liked the option of buying just particular items, rather an a pre-prepared selection. for instance, being able to request an order of kitchen rolls or facial tissues, without the inclusion of toilet tissues. I have asked this question earlier, but have received neither an acknowledgement or reply.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Switched from WGAC recycled tp because…

Switched from WGAC recycled tp because of the individually wrapped rolls which we think is unnecessary. Best thing we ever did. We think the paper is a much better quality. Rolls are smaller and we're yet to work out what that means in terms of value but it doesn't matter tbh.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Made in the UK!!

To my knowledge the only recycled tissues that are not imported from abroad. Its great to use recycled paper but it rather undoes the 'good' if the rolls have travelled on a boat from China! Seriously!
Great quality, very pleased with my subscription.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with quality and…

Extremely pleased with quality and softness of the loo rolls and the speed of delivery.

Would love to see Serious Tissues supplying palm oil free toilet soap as well as environmentally conscious washing machine detergent. Would definitely buy this.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Strong!

Finally a recycled paper that is strong enough to actually use.

Though it’s not thick, it performs really well. Good price and excellent quick service.

January 2, 2025
Unprompted review

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