It's honestly a shame that I have to give one star. Not because of the customer service (but oddly enough they addressed me by a completely, random different name aside from my own), but because of un... See more
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These pants were by far the most epic designs that I have purchased from you thus far. I received so many compliments going out I'm very excited at the next event that I go to to wear them I have neve... See more
Company replied
Customer Service is amazing The customer service team took amazing care of me with my return and exchanges I had. I had ordered the wrong size in one pair of pants but also didn't love the look. We... See more
Company replied
I ordered a pair in the wrong size on accident, and they were incredibly helpful and sent me a replacement pair in the right size, expedited shipping for no additional cost. SUPER NICE. I love the p... See more
Company replied
Company details
Written by the company
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon! We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change. All of our products are crafted with an obsessive attention to detail. With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Contact info
United States
- hello@sernes.com
- www.sernes.co
4.3
Excellent
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It's honestly a shame
It's honestly a shame that I have to give one star. Not because of the customer service (but oddly enough they addressed me by a completely, random different name aside from my own), but because of unexplained issues with getting what I ordered. I fortunately received a full refund for the items I desired, but one item was never delivered (they couldn't even get tracking anymore for it) and the other was an issue with something not registering the item in my order. I've ordered numerous products from them in the past with complete satisfaction, so I have no idea what is going on. It really is a shame, if they notified me that these issues were fixed I would not hesitate to place another order because the products are excellent.
August 3, 2022
Reply from Sernes
We love the words you chose to describe our jeans, Airol.
Hopefully we will see you soon for your 3rd order.
Stay Healthy :)
SERNES
This is my third pair of Sernes jeans
This is my third pair of Sernes jeans. Great fit. Great look. I dig them.
June 22, 2022
Reply from Sernes
We are so happy that you have become a returning customer over the past 3 month, Tracy.
Hopefully we will see you soon for your 4th pair of SERNES jeans.
Stay Healthy :)
SERNES
Color and material of the jeans not…
Color and material of the jeans not worth for the price I paid.
June 16, 2022
Reply from Sernes
We mostly try to use best material in our products, Anslam; but if you didn't like the color or fabric, you can always return the package. Just email us at hello@sernes.com and we will help you.
Hopefully you will be more satisfied with your future orders with us.
Stay Healthy :)
SERNES
The products are great and the delivery…
The products are great and the delivery on time, the only issue i see is that most of the sizes for the men's trousers are too long. I don't know if they cater for short people. Lol
But overall all is good.
June 10, 2022
Reply from Sernes
We appreciate the positive words on the products and delivery time, Arthur. As for the sizing, we constantly try to adjust our measurements to fit better, so hopefully this issue will be resolved.
We wish to see you soon for a new order.
Stay Healthy :)
SERNES
Jennifer was great to exchange the…
Jennifer was great to exchange the items that didn’t fit.
May 23, 2022
Reply from Sernes
Thank you for the words of encouragement, Shamez.
Hopefully we will see you soon for a new order.
And Jennifer says hi!
Stay Healthy :)
SERNES
I love their pants
April 21, 2022
Reply from Sernes
We are so happy to hear that you love our products, Max.
Hopefully you will come back for a new order soon.
Stay Healthy :)
SERNES
Great quality
Great quality. Great fit. Quick Delivery
The pants are way more versatile than how they are modelled on the site, Sernes should make a matching suit jacket, I am sure the style would be off the hook!
April 20, 2022
Reply from Sernes
That was a very productive review, James; we appreciate that. And we are trying to launch new models in different categories in near future.
Hopefully we will see you for a new order soon.
Stay Healthy :)
SERNES
Great service fantastic clothing
March 25, 2022
Reply from Sernes
As always, we appreciate your support and kind words, Chris.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
Incredibly fast delivery to the UK and…
Incredibly fast delivery to the UK and every item was of the highest quality and of fantastic value for money.
March 20, 2022
Reply from Sernes
It made us incredibly happy to read your positive words on all aspects of our products and services, Mike.
We truly wish to see you soon for a new order.
Stay Healthy :)
SERNES
their clothes always fit and look great…
their clothes always fit and look great i get compliments very often when i am wearing something from Sernes
March 13, 2022
Reply from Sernes
We are so glad to hear you get compliments by wearing our products, Steve.
It's always good to see you come back for a new order.
Stay Healthy :)
SERNES
Reply from Sernes
If an item doesn't fit, you can always return it, Gabriel. For more information, you can reach us at hello@sernes.com
We hope to see you for a new order soon.
Stay Healthy :)
SERNES
EXCELLENT CUSTOMER SERVICE
I am beyond satisfied with the product that was sent to me. This was actually sent to me after a mistake on a previous order. A button fell of the pants that were sent. Because of this I had someone reach out eager to correct the mistake and get my business. The made every attempt to make me happy and I believe the customer service went above and beyond. They sent me this item for free to make up for the mistake. Because of this I will be returning to buy more products. Customer service goes so far for me
February 28, 2022
Reply from Sernes
We appreciate you sharing your experience here, Gabriel; and we are so glad to hear we could make up for the previous trouble to a point that you are planning to come back for more orders.
Hopefully we will see you soon.
Stay Healthy :)
SERNES
I was excited to find a jacket I wanted…
I was excited to find a jacket I wanted off of the series website, I went through the ordering process, paid for it, & was waiting for the shipment confirmation to come to my email, two days later I got an email that the jacket they were advertising & I just purchased was no longer in stock, I was truly disappointed, sernes is unprofessional, why sell something to somebody without checking your stock first...
February 27, 2022
Reply from Sernes
We understand this has been a less than pleasant experience, Brian, specially on your first order; and we tried to make up for it with a full refund as soon as we realized the jacket was sold out.
Hopefully you will see past this trouble and come back for a new order with us soon.
Stay Healthy :)
SERNES
Very nice
My command is ok .
Very nice .
I command m to be good.
I usually use s.
Thats good
February 22, 2022
Reply from Sernes
We are so glad to hear you like your order, Ben.
Hopefully we will see you again for a new order soon.
Stay Healthy :)
SERNES
I love the items I ordered however…
I love the items I ordered however there were a lot of fabric hairs from the cardigan I purchased. I wore a white turtle neck and when I removed the cardigan it had numerous black fabric hairs.
February 21, 2022
Reply from Sernes
We appreciate your positive review, Marquese; and as for the issue with the cardigan, you can reach us at hello@sernes.com and we will try our best to make it up to you.
We look forward to see you for a new order soon.
Stay Healthy :)
SERNES
Love both pairs of pants I’ve gotten
Love both pairs of pants I’ve gotten. Will be buying more
February 21, 2022
Reply from Sernes
It feels so good to know you came back to us after such a long time, and are planning to come back again in future, Dane.
Now we wish to see you for the 3rd order very soon.
Stay Healthy :)
SERNES
Loved everything but the attached…
Loved everything but the attached chain. Luckily, it's easily removed. The pants were true to size, which isn't always the case.
February 17, 2022
Reply from Sernes
It certainly is a good news that you liked out product despite the chain, David.
We hope to see you soon for a new order.
Stay Healthy :)
SERNES
Great quality and fit. Excellent experience
immediately impressed with the quality of the jeans (and relieved as I've been burned by other online retailers in the past). And they are a great fit! I won't hesitate to order from Sernes again. Excellent experience!
February 15, 2022
Reply from Sernes
It indeed is a very good news that you liked our product, Matt; specially on your first order.
Hopefully this will not be the last and we will see you soon for a new order.
Stay Healthy :)
SERNES
Great item as always A+++
February 7, 2022
Reply from Sernes
Thank you for your constant support, Israel.
It's always good to see you put a new order with us.
Stay Healthy :)
SERNES
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