It's honestly a shame that I have to give one star. Not because of the customer service (but oddly enough they addressed me by a completely, random different name aside from my own), but because of un... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These pants were by far the most epic designs that I have purchased from you thus far. I received so many compliments going out I'm very excited at the next event that I go to to wear them I have neve... See more
Company replied
Customer Service is amazing The customer service team took amazing care of me with my return and exchanges I had. I had ordered the wrong size in one pair of pants but also didn't love the look. We... See more
Company replied
I ordered a pair in the wrong size on accident, and they were incredibly helpful and sent me a replacement pair in the right size, expedited shipping for no additional cost. SUPER NICE. I love the p... See more
Company replied
Company details
Written by the company
SERNES is a bold streetwear brand characterized by casual-comfortable fit, distinctive bold designs, and quality material. Currently, we sell jeans, pants, joggers, and outerwear. More to come soon! We style the bold ones, the innovators, the experimenters, and the challengers who stand up for their beliefs and drive change. All of our products are crafted with an obsessive attention to detail. With our origins in Los Angeles, California, now we're a global brand. Be Bold. Stand Out. Live the Sernes spirit.
Contact info
United States
- hello@sernes.com
- www.sernes.co
4.3
Excellent
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Initially the order I received was wrong. However, the customer service team resolved this quickly and sent me a replacement pair. They even let me keep the other pair! Great customer service.
December 18, 2021
Reply from Sernes
Not only our Customer Service, but all of us will be glad to see you again for a new order, Mary.
Stay Healthy :)
SERNES
Got my pants -50% prior to black…
Got my pants -50% prior to black friday. Didn’t take too long to arrive and was exactly what I expected. Great styles and different designs to stand out.
December 18, 2021
Reply from Sernes
It's a very good news that our product met your expectations, Panu.
We wish to see you soon for a new order.
Stay Healthy :)
SERNES
I will not do 'more' shopping for the…
I will not do 'more' shopping for the very high customs fees
December 15, 2021
Reply from Sernes
We would have loved to be able to keep you as a customer, Francesco; but unfortunately import fee's are out of our hands.
We do hope to see you again for a new order in future.
Stay Healthy :)
SERNES
My son just loves the clothes....I buy…
My son just loves the clothes....I buy quite frequently.
December 15, 2021
Reply from Sernes
And we are so happy every time you come back to put a new order for your son, Cynthia.
Hopefully we will see you again soon.
Stay Healthy :)
SERNES
My son loves your jeans!
My son loves your jeans. It’s the only ones he will wear now. Very good quality. Thank you for providing clothing that he’s finally satisfied about!
December 14, 2021
Reply from Sernes
That really is a very happy new for us to know we have become your son's favorite clothing, Sandra.
Hopefully you will come back soon for a new order for him.
Stay Healthy :)
SERNES
Reply from Sernes
We love your warm words, Liza.
And we do hope to see you soon for a new order.
Stay Healthy :)
SERNES
Reply from Sernes
We fulfilled your order in less than a day, so, thank you for mentioning the extremely fast shipping, Naomi.
Hopefully you will come back for a new order soon.
Stay Healthy :)
SERNES
PERFECT
my personal style is my socially accepted version of yelling "FIRE!" in a crowded movie theater...😅😈
So in essence, SERNES is perfect for extremely stylish people with sociopathic tendencies...
December 12, 2021
Reply from Sernes
You have several orders with us that we imagine you have quite a collection of our products, DonJamae. We love to hear you consider our models perfect for stylish people.
We look forward to see you soon for a new order.
Stay Healthy :)
SERNES
Excellent quality and fast shipping
Excellent quality and fast shipping, lovemy new Halloween jeans!
December 11, 2021
Reply from Sernes
Thank you for mentioning 2 of most important aspects of our products and services, Lauren.
We do hope to see you soon for a new order.
Stay Healthy :)
SERNES
Simply the best
This is the most eccentric and unique brand on the market. I adore every article of clothing I’ve purchased. I get stopped at least twice a day by strangers to ask where to get my look. I couldn’t design better products in my head, if I tried. Absolute favorite brand
December 10, 2021
Reply from Sernes
We really appreciate all your positive words, Michael. It made us so happy to read how our designs have become your favorite.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
Always excellent quality pants
Always excellent quality pants, and a perfect fit! I will continue ordering pants from here for sure.
December 8, 2021
Reply from Sernes
Thank you so much for your support, Mario; we do try to keep the quality of our products in a high level.
Hopefully we will see you put a new order soon.
Stay Healthy :)
SERNES
Very helpful had to return product but…
Very helpful had to return product but very helpful and done quickly
December 7, 2021
Reply from Sernes
Hopefully the new pair you ordered will have the perfect fit, Meriel.
We wish to see you soon for another order.
Stay Healthy :)
SERNES
Got my product really fast and it was…
Got my product really fast and it was in good condition.
November 28, 2021
Reply from Sernes
Thank you, Jason, for pointing out everything we care about: fast delivery and good product.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
I still haven’t got my pants
November 27, 2021
Reply from Sernes
We have shipped your package a day after you put the order, James; and it seems there was an issue with the courier that I checked with you later. If you still haven't received your package, you can reach us at hello@sernes.co and we will do our best to help.
Stay Healthy :)
SERNES
Reply from Sernes
Thank you for shopping with us, Melissa.
Hopefully you will come back for a new order soon.
Stay Healthy :)
SERNES
Reply from Sernes
Thank you, Jeff, for bringing up the "just as photos" subject.
Hopefully we will see you soon for a new order.
Stay Healthy :)
SERNES
Good quality but pick a size larger than normal
Quality of pants is good but the sizing needs to be adjusted - these are definitely not a true fit. I do have a muscular build but I ordered the size I do for any other pants and these fit me like a very tight pair of skinny jeans
November 19, 2021
Reply from Sernes
Thank you for commenting on our quality, Harrison; and if you have an issue with sizing, you can email hello@sernes.co to start a return process.
We will be happy to see you put a new order with us soon.
Stay Healthy :)
SERNES
I never even got my order
November 17, 2021
Reply from Sernes
We emailed you about that item being out of stock, Nicolas, and you chose to be refunded instead of swapping the model with another one; we refunded you that same day and sent a notification email to inform you about it.
That being said, we hope to see you again for a new order soon.
Stay Healthy :)
SERNES
NO REFUNDS
Company does not offer refunds. I ordered a pair of pants and it got processed twice. I got two pairs of the same pants and got charged twice and couldn't even receive a refund because it is store credit only. whack
November 16, 2021
Reply from Sernes
We sent 2 separate confirmation emails and 2 separate tracking numbers in 2 different emails, Aaliyah; if you had told us that one of the orders were a mistake, we would have canceled that order before shipping it.
As for the refund, we have stated our return policy on the website; if you are planning on returning one or both of the orders, please reach us at hello@sernes.co
All that being said, we hope to see you come back soon.
Stay Healthy :)
SERNES
Fast delivery
Fast delivery. Clothes in great condition. I was surprised cause im usually very leary of online clothing boutiques. Very happy with what i got.
November 16, 2021
Reply from Sernes
We really appreciate your trust in us to put in the first order, Derek.
Hopefully you will come back for a new order soon.
Stay Healthy :)
SERNES
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.