Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
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Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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pick up and collection
pick up and collection, within agreed time, easy process, kept informed of work required.
July 22, 2026
wanting to pay
July 22, 2026
Very disappointing experience — pressured into paying extra
I didn't leave a negative review straight away because I assumed these things happen. My car had only done around **12,000 miles**, but I was told it had failed the MOT due to headlight alignment and that I needed to pay an extra **£100**. Since the car was already with them, I felt like I had no real option but to agree.
What really changed my opinion was what happened afterwards. When I mentioned it to a few friends, I was genuinely surprised that every single one who had used Servicing Stop told me they had been charged for headlight alignment as well. Whether that's just a coincidence or not, I don't know, but it certainly raised alarm bells.
The frustrating part is that headlight alignment isn't something the average customer can easily check or challenge. You're basically forced to trust what you're being told, especially when your car is already in the garage and you've been told the MOT has failed.
Maybe my experience was just unlucky, but after hearing similar stories from people I know, I won't be using Servicing Stop again. I'd strongly recommend getting a second opinion before agreeing to any unexpected MOT repair charges.
August 22, 2025
Unprompted review
Job not completed yet so cannot comment
July 22, 2026
Do Not Trust
Title: Unprofessional, hidden fees, and held my car hostage. Avoid!I had an absolutely terrible experience here after booking a Full Service. A staff member named Marven was incredibly rude and unprofessional. After I already paid for a Full Service, he called demanding an extra £400 just to do the basic work. When I asked what the original fee covered, he claimed it was only for "checking" the car and that even the oil change cost extra.When I refused to pay the hidden fees, Marven rudely told me they would hold my car hostage and wouldn't give it back until I paid. I actually had to threaten to call the police just to get my own vehicle released.To make matters worse, they did absolutely no work on the car, refused to let me speak to a manager, and returned my car a total mess. Someone had clearly been sitting inside my car drinking tea and coffee, leaving rubbish behind. Do not trust this place. They lure you in, demand more money once they have your keys, and treat customers with zero respect. Avoid at all costs.
July 21, 2026
Unprompted review
rapid service
July 22, 2026
Polite and efficient.
My car was picked up from home, serviced by polite and very informative mechanics,with Dean explaining all work done,and why. Recommend.
July 22, 2026
Great comunication annd service
Great comunication,Marvin explained requirements profesionaly,will definately use this service again,well done to Marvin and the team.
July 22, 2026
Rubbish
I used their service couple of times and were always happy. This time I face most incompetent and ignorant attitude. Not to mention that the pick up of the car was hours later than promised, I did not receive the car back in the evening, so I had to book taxi to deal with my commitments. The car is held with the garage for a second day.
All communication regarding reimbursement were ignored completely.
July 20, 2026
Unprompted review
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave your review. We're sorry to hear that your recent experience didn't reflect the positive experiences you've had with us previously.
We take your concerns seriously, particularly regarding the delayed collection, the return of your vehicle, and the communication you've described. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Alternatively, you can email our team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
No Customer Care Poor Servicing
My car was collected at 0930 in the morning and still hasn’t been returned at 1030 the next day.
After MOT & Service with no extra work or new parts fitted.
I tried to Call then straight to no answer call cancelled/Email wait up to two days for reply.
July 21, 2026
Reply from Servicing Stop
Hi Henry,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were happy with the service you received.
Providing a smooth and reliable experience for our customers is something we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Very helpful
July 21, 2026
Reply from Servicing Stop
Hi Mark,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our team to be very helpful.
Providing friendly and helpful customer service is something we take great pride in, so it's wonderful to know you had a positive experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Chris,
Thank you for taking the time to leave your review. We appreciate that your booking is still in progress while your vehicle is being serviced and its MOT completed.
Our team will be in touch with you as soon as we have an update regarding the return of your vehicle. We appreciate your patience and will ensure you're kept informed throughout the remainder of the process.
Kind regards,
Liton
Servicing Stop
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