Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.
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Review summary
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Reviews shaping this summary
Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more
Company replied
Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more
Company replied
Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more
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Company details
Written by the company
Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.
Contact info
3.8
Great
77K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Never again - advised work that didn't need doing.
Collection and return is good. They're expensive and wanted to do some unnecessary work. I was advised that two of my shock absorbers needed replacing. I declined and had them checked at a local garage who advised: "If this was my car, I wouldn't be changing the shock absorbers for another two years." I've just had the car serviced this year and, according to the garage, there's still "nothing wrong" with the shock absorbers.
You can't talk directly to the service centre - have to go through a call centre. A shame. If I'd had a good experience I might have made them my regular service supplier. As it is, I won't be using them again.
July 22, 2025
Unprompted review
Reply from Servicing Stop
Hi Geoff,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience, particularly regarding the recommendations made following your vehicle inspection.
We take feedback like this seriously and would like the opportunity to investigate the concerns you've raised. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Alternatively, you can email our team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Tery,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you received great customer service, especially from Dean.
We'll be sure to pass your kind comments on to him, as we're sure he'll appreciate the recognition. Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Jack,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that Dean made such a positive impression by being friendly and informative throughout your service.
Providing clear information and great customer service is something we take pride in, and we'll be sure to pass your kind comments on to Dean. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
To good to be true
The advertised £40 discount seemed too good to be true. On the day, my car was collected nearly an hour late, and I was then told it needed almost £1,000 of additional work. After declining, I was told I needed a more expensive long-life oil instead.
I also received several payment links that didn't work, causing unnecessary delays, and my car was away for nearly eight hours. In the end, the "discount" only reduced the price by a few pounds compared to the original service cost, making the offer feel misleading.
The staff were polite throughout, but overall I left feeling disappointed and wouldn't use the service again.
July 21, 2026
Reply from Servicing Stop
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We appreciate your comments regarding the delayed collection, the payment links, and the overall impression you were left with following your booking. We're pleased to hear that you found our team polite, but we're disappointed that the service as a whole left you feeling this way.
Unfortunately, we're unable to locate your booking from your Trustpilot review alone. We'd like the opportunity to investigate the concerns you've raised, including the additional work recommended, the oil requirement, and the pricing you received.
Please contact our team at customerservice @ servicingstop.co.uk with your vehicle registration or Job Reference Number, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Do not use this company!!
Do not use this company!!! I had my car basic serviced and it has taken hours. They have done repairs which I didn’t agree to and charge a ridiculous price for brake fluid and pollen filter. £232 to be exact! I then rang to speak to someone and was told nothing and said I’d receive a call back and still received nothing. The sales advisor who I finally managed to speak to was extremely rude and began to argue with me. Do not use this company
July 21, 2026
Reply from Servicing Stop
Hi Katie,
Thank you for taking the time to leave your review. We're sorry to hear that you were unhappy with your experience, particularly regarding the communication, the concerns you've raised about the work carried out, and the interaction you had with our team.
We take feedback like this seriously and would like the opportunity to investigate your concerns thoroughly. A member of our team has already reached out to you by email, and we look forward to hearing from you so we can review what happened and respond appropriately.
Kind regards,
Liton
Servicing Stop
Great experience
Car collected and returned without fuss. Got a call from Dean once the service and MOT completed - offered some additional services but I declined - no pressure, no upselling. I’m very impressed and happy with the service.
July 21, 2026
Reply from Servicing Stop
Hi Kai,
Thank you for taking the time to leave us such a fantastic five-star review. We're delighted to hear that your vehicle was collected and returned without any fuss and that you had such a positive experience.
It's especially great to know that Dean kept you informed once your service and MOT were complete, and that you felt there was no pressure when the additional work was discussed. We always aim to provide customers with the information they need to make an informed decision, so we're pleased this came across during your booking.
We really appreciate your kind feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Conor,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found the service easy to use.
Making the process as simple and hassle-free as possible is something we strive for, so it's great to know you had a positive experience. We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Too early to rate yet would prefer to…
Too early to rate yet would prefer to rate after jobs are done thank you.
July 21, 2026
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave your review. We completely understand your preference to rate your experience once all the work has been completed.
We've sent you an email so we can learn a little more about your experience so far and ensure everything is progressing as expected. We always aim to provide a five-star service, and we look forward to hearing from you and hopefully exceeding your expectations once your booking is complete.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi James,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you thought the service was great.
It's fantastic to know we were able to provide you with a positive experience. We really appreciate your feedback and your support, and we look forward to assisting you again whenever you need us.
Kind regards,
Liton
Servicing Stop
Excellent service
Excellent service, great prices, plus free collection and delivery of my car, very friendly people.
July 21, 2026
Reply from Servicing Stop
Hi David,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were so pleased with the service, found our prices to be great, and enjoyed the convenience of our free vehicle collection and delivery.
It's also wonderful to know that our team made a positive impression with their friendly service. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Liton
Servicing Stop
Felt a bit frustrated
Late pick up and help no. Didn’t exist but all got sorted in the end
July 21, 2026
Reply from Servicing Stop
Hi Anne,
Thank you for taking the time to leave us a review. We're sorry to hear that the late collection and difficulty contacting us left you feeling frustrated.
We're pleased that everything was resolved in the end, but we appreciate that the experience didn't get off to the best start. Your feedback is important to us, as we know how vital reliable communication and timely collections are.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
AVOID THIS COMPANY
AVOID THIS COMPANY. they rip you off just for oil change in your car, IT’S NOT SUCH A THING £180 FOR FULL SERVICE. I PAID £280 JUST FOR OIL CHANGE. READ TERMS AND CONDITIONS BEFORE YOU GO AHEAD, PLEASE
July 21, 2026
Unprompted review
Reply from Servicing Stop
Hi Ady,
Thank you for taking the time to leave your review. We're sorry to hear that you were unhappy with your experience.
We take comments like yours seriously and would like the opportunity to investigate the concerns you've raised. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Alternatively, you can email our team at customerservice @ servicingstop.co.uk with your booking details, and we'll be happy to look into this for you.
Kind regards,
Liton
Servicing Stop
Overall reasonable though driver did…
Overall reasonable though driver did not appear on initial day of booking. We received a confirmation the day before and the day of the scheduled service, and then a message that the driver was running. That was the last we heard about collection until after midday, when I contacted ServicingStop to see what had happened to our driver. Apparently he had not been able to find our address and then had simply returned to base, without calling us or informing ServicingStop themselves. We had to rearrange the service for 2 weeks hence and, so far, car has been collected and service completed.
July 21, 2026
Reply from Servicing Stop
Hi Ian,
Thank you for taking the time to leave us a review. We're pleased to hear that your vehicle was successfully collected and the service was completed, but we're sorry that the initial collection didn't go as planned.
We understand how frustrating it must have been to receive updates that the driver was on the way, only to later discover the collection had not taken place and had to be rearranged. We appreciate you bringing this to our attention, as clear communication throughout the process is extremely important to us.
We always aim to provide a five-star experience, so if there's anything else we could have done to improve your experience, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Experience with the service
Booking was quicker, picking up the car and also getting back to me with what needed to be fixed in the car
July 21, 2026
Reply from Servicing Stop
Hi Patience,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found the booking process quick and that the collection of your vehicle was carried out efficiently.
It's also great to know you were kept informed about the condition of your vehicle and the work that was recommended. We believe clear communication helps our customers make informed decisions, so we're pleased this contributed to your positive experience.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Hidden fees and ridiculous quotes
I booked the Full Service and MOT deal with Servicing Stop, which initially looked like a really good price. However, the final invoice came with a massive amount of hidden costs. They quoted over £1,000 in maintenance fees for a car that has only done 25,500 miles! On top of that, they added an 'oil surcharge' at the end, which they claim is compulsory but never mentioned anywhere in advance during the booking process. The upfront deal is good, but the upselling and hidden fees make it far less competitive than it seems. Avoid!
July 20, 2026
Unprompted review
Reply from Servicing Stop
Hi momainuk,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience and the overall impression you were left with.
We take feedback like this seriously and would like the opportunity to investigate the concerns you've raised regarding the pricing and additional charges. Unfortunately, we haven't been able to identify your booking from the information available on your Trustpilot review.
We've contacted you privately through Trustpilot requesting your Job Reference Number or vehicle registration so we can locate your booking and carry out a full investigation. Once we have those details, we'll review your concerns and respond accordingly.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Steven,
Thank you for taking the time to leave us a review. We're pleased to hear you received good service and that our communication kept you informed throughout your booking.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
offer some time ago and honoured our up…
offer some time ago and honoured our up front payment Phone is non existent.
July 21, 2026
Reply from Servicing Stop
Hi Harry,
Thank you for taking the time to leave us a review. We're pleased to hear that we honoured the offer you received and that you were satisfied with the service overall.
We're sorry to hear that you found it difficult to reach us by phone. We appreciate you highlighting this, as we know how important it is to be able to contact us when you need assistance. We always aim to provide a five-star experience, so if there's anything else we could have done to improve your experience, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you were pleased with the punctuality of our service.
Providing a reliable and efficient experience is something we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Reply from Servicing Stop
Hi Ethan,
Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our team to be helpful and informative.
Providing clear advice and excellent customer service is something we pride ourselves on, so it's great to know you had a positive experience. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Liton
Servicing Stop
Good honest service
July 21, 2026
Reply from Servicing Stop
Hi Daniel,
Thank you for taking the time to leave us a review. We're pleased to hear you found our service to be honest and that you had a positive experience with us.
We always aim to provide a five-star experience, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Please feel free to contact our team at customerservice @ servicingstop.co.uk with your booking details and any suggestions, as we'd love to hear how we can improve.
Kind regards,
Liton
Servicing Stop
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