Seven Keys Reviews 

116
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Seven Keys Estate Agents were extremely professional & responded to every query I had. Ross was so helpful when marketing our property and Naomi has been a fantastic point of contact throughout... See more

Company replied

Rated 5 out of 5 stars

First time using Seven Keys estate agents. I was a buyer but I can say that I would definitely use them again if I was selling. They always kept me updated and if I had any queries they got back to me... See more

Company replied

Rated 5 out of 5 stars

Denise from Seven Keys has been brilliant. Found & successfully referenced a tenant for us for our house in 2 weeks! Previous agent had found no one in 2 months!! Kept us fully informed throughout t... See more

Rated 3 out of 5 stars

From the other reviews, it seems that if you are selling a property, Seven Keys are great. For us, as buyers, we were disappointed. On move in day we found the property had been left in a filthy stat... See more

Company replied

Company details

  1. Real Estate Agents

Information provided by various external sources

Here at Seven Keys we're throwing away the text book when it comes to selling houses. Not just your regular estate agent, we pride ourselves on delivering the best customer service, coupled with achieving the maximum price for your property. We offer a fair fixed fee for the sale of your home, offering you thousands in savings compared to the high street. Over 98% of people search for their next property online, so why not choose us and put your home in front of millions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

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No recent history of asking for reviews

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4.3

All reviews

(116)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st class service

Very competitive prices and 1st class service, always available to answer any questions you may have. Would not hesitate to use again.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

Horrible and rude terrible client…

Horrible and rude terrible client service. A call back was requested and never received.

March 8, 2022
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Adam, I'm sorry you've felt the need to leave this review. I've checked our software and your name doesn't appear anywhere. Can you please call our office on 0191 497 1797 in order to discuss further. As this is the only review you have ever left, I can only surmise you're using an alias. Thanks very much.

Kind regards,

Ross Parker
Managing Director
Seven Keys Ltd

Rated 5 out of 5 stars

Highly recommend! - Excellent service

Excellent service from Seven Keys and a big thank you to Ross especially for continuous support and communication throughout!

Highly recommend!

January 10, 2022
Unprompted review
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Reply from Seven Keys

Hi Kevin,
Thanks very much for your review. It's greatly appreciated.

Rated 5 out of 5 stars

ABOVE AND BEYOND

What can I say? Absolutely exceptional! Seven Keys went above and beyond what is expected of an estate agent. If it wasn’t for Jennifer and Ross, my daughters sale would not have gone through! Thank you so much!

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

It has been an absolute pleasure…

It has been an absolute pleasure dealing with Seven Keys all the way through while securing my rental, from requesting a viewing, the viewing itself, completing the application and doing the checks. They have been very professional, helpful and knowledgeable. They have made the process very easy and I'd definitely recommend them. Thank you! 😊

September 15, 2021
Unprompted review
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Reply from Seven Keys

Hi Craig,
Thanks very much for your review. It's greatly appreciated.

Rated 5 out of 5 stars

‘Sevenkeys’ were astonishing

I found Ross and the Sevenkeys team were efficient from start to finish, Ross totally put us at ease with selling process.
When Ross inform us that our house was on live on various sites and within the hour we had a booking for viewing.
After 3 days of viewing, we had 11 full offers of asking price and above.
Would recommend to everyone, they were fantastic estate agent.
Also NO hard sale, Ross is a gentleman.

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

A Pleasure to Work With.

I have had the pleasure of using Seven Keys for my last 2 property sales. One in May 2021 and one in June 2021.

As a property professional, I needed to work with an agency who would get me the best return and make the buying experience the best for my purchasers.

Seven Keys did this, and excelled at it too.

Thank you Ross & the team for making the process so easy and cost efficient too.

June 28, 2021
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Chris,
Thanks very much for your review. It's greatly appreciated.

Rated 5 out of 5 stars

Buyers Delight

What an absolute pleasure to deal with.

We are due to complete on our house bought through Seven Keys.

Even though they were acting on behalf of the vendor, Ross and his team were always available for any questions/queries we had and we had lots. Nothing was ever a bother to them.

Knowing how they have been with us as the buyers, I would definitely recommend these to anyone looking to sell their home - they will serve you and your buyers very well!

June 15, 2021
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Paul,
Thanks very much for your review. It's greatly appreciated.

Rated 5 out of 5 stars

Fantastic! Highly recommended

Fantastic, friendly & professional. An absolute pleasure to deal with and can't recommend highly enough!
Thank you to everyone at SevenKeys, (special mention to Naomi), you made everything move along so smoothly! It was a breeze selling with you!

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional customer services

Exceptional customer services. Great experience when selling our property.
All enquiry’s dealt with promptly and efficiently. Kept us informed at every stage. Would highly recommend their services.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Seven Keys Estate Agents were extremely…

Seven Keys Estate Agents were extremely professional & responded to every query I had.
Ross was so helpful when marketing our property and Naomi has been a fantastic point of contact throughout the process of selling.
Always happy to help and has impeccable customer service.
She went above and beyond to help us.
I wouldn’t hesitate to. Recommend their services.
Thank you so much for everything.
L & I Hall.

January 18, 2021
Seven Keys logo

Reply from Seven Keys

Hi Ian,

Thanks for the great review. It’s hugely appreciated. I’ve passed your comments along to Naomi and I’ll ensure she’s treated to a well deserved day off :)

Kind regards,
Ross.

Rated 3 out of 5 stars

Buyers advice

From the other reviews, it seems that if you are selling a property, Seven Keys are great. For us, as buyers, we were disappointed. On move in day we found the property had been left in a filthy state and the gardens full of the previous owners possessions and rubbish, despite the total clearance of the property being a condition of our purchase. We are now having to pay for the garden clearance and rubbish to be removed. We viewed the property twice with the owners, but it might have be useful for a representative of Seven Keys to have been in attendance, but hindsight is a wonderful thing! Ross has contacted us recently regarding this issue and offered any assistance he can.

January 17, 2021
Unprompted review
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Reply from Seven Keys

Dear Keith,

Thanks for the review. I’m sorry you’ve felt the need to leave this review with ourselves, as I feel your complaint is steered in the wrong direction. May I please refer you to your solicitor, where they will have received the completed TA10 form from the sellers solicitor. This forms part of the contract between the buyer and seller and states the following:

“Unless stated otherwise, the seller will be responsible for ensuring that all rubbish is removed from the property (including from the loft, garden, outbuildings, garages and sheds), and that the property is left in a reasonably clean and tidy condition.“

I can understand your frustrations, although it simply isn’t viable for us to attend every property on completion day and check that sellers have cleared everything away. I can assure you, however, we had requested this on previous occasions throughout the transaction.

I’m hopeful your solicitor can clear this up for you and I wish you all the best in your new home.

Kind regards,
Ross.

Rated 5 out of 5 stars

Excellent service from Seven keys

Excellent service from Seven keys. Had been through two different estate agents prior to seven keys with no success at selling my property. Within two weeks of being with seven keys my property was sold. Ross and team responded to my queries within a timely manner and I could not fault any part of my experience with them.

January 17, 2021
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Sean,

Thank you very much for the review. I’m pleased you’ve found our services commendable. Enjoy your new home.

Kind regards,
Ross.

Rated 5 out of 5 stars

Couldn't recommend them enough!

Initially we weren't sure what we were going to get with Seven Keys due to their prices being so low, but we were pleasantly surprised.
Ross listened to our opinions and offered his advice throughout. We had 4 viewings in the first few days and accepted an offer after just over one week of being on the market.
Ross was fantastic all the way through a long and drawn out sale. Both Ross and the team were exceedingly efficient and provided excellent communication throughout a stressful time. I would recommend them to anyone and would use them again myself without question.
Without doubt the best estate agent I have come across and with the best priced packages I have seen.
Thanks for everything!

November 11, 2020
Unprompted review
Seven Keys logo

Reply from Seven Keys

Hi Joanne, thank you very much for the lovely review. I know there were hurdles along the way, but I’m glad you were happy with our service and I wish you all the best in your new home.
Kind regards,
Ross.

Rated 5 out of 5 stars

One happy landlord…

As a private landlord I was reluctant to give up "control" and was cautious as to the selection of tenants. I chose Seven Keys for their apparent transparency. Now about nine month in, through Covid and a challenging year they have been exemplary. The tenant selected has paid each month as agreed and the rent is paid within a day. Easy, transparent and excellent communication.

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. I was kept informed every step of the way by helpful and friendly staff. A far cry from traditional estate agents Seven Keys have a refreshing approach that make the whole process painless. They got me a good price too!

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Denise from Seven Keys has been…

Denise from Seven Keys has been brilliant. Found & successfully referenced a tenant for us for our house in 2 weeks! Previous agent had found no one in 2 months!!
Kept us fully informed throughout the process too.
Would have no hesitation in recommending them!

October 6, 2020
Unprompted review

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