Seven Seas Worldwide Reviews 

I have zero complaints as the service was incredible. Everything was on time from collection of the boxes to the delivery back home. The boxes were in a great condition too. I would use seven seas again! Highly recommend

What a racket of a company. Shipped my belongings from NZ to USA. Shipped items in mid-June, they arrived on 7 November. Shipping took twice as long as estimated. Shipment arrived - 2 of my suitcases were damaged. Seven Seas told me that because they told me they would package the suitcases in boxes prior to shipping that the suitcases are not covered because they weren't listed on insurance form. Be sure to list your suitcases on the insurance form(even if they are not boxed) because they will get damaged. I understand shipping takes longer and items get damaged, however, the most disappointing part of the experience is that it seems like this company wants to pass the blame onto anyone and everyone but themselves. No accountability. Extremely disappointed for such an expensive service.

Update: I did receive pay out for one suitcase after dozens of emails back and forth (months of communication November -March) and an Ombudsman complaint. I received 1/4 of the cost the suitcase was insured for. Absolutely one of the most frustrating experiences of my life, during quite frankly, one of the most demanding times in my life - shifting house from New Zealand to the USA. There was no way for me to list the suitcases on the insurance form because due to their requirements, the 'box number' had to be labelled on each box prior to pickup. Still stand by this company continues to pass the blame onto others and takes zero accountability.

Good prompts and website. PLus personal follow ups for issues.

Customer service was excellent and live tracking very helpful. Would have liked a video to help show how to complete the online forms, especially UK customs forms and level of detail needed for itemisation. That was confusing and a lot of days were wasted going back and forth to get it to an acceptable state.

From start very friendly and helpful, helping us through each stage, when dropping off and picking up boxes drivers were on time and very helpful, so far so good, excellent.

Transparent, supportive, door to door service. I chose the sea option, and it took 5 months, but it got here in one piece. I love that they took care of the packing materials and the paperwork. They are communicate clearly about the customs charges on the other side, by giving you an estimate. No other company is willing to do that. I knew exactly what to expect, and overall I am happy with this service. They did what they promised to do, which was deliver boxes frok door to door.

From the beginning when I first requested a quote, all the way to receiving my items in perfect order halfway around the world, the process has been very smooth. A few extra charges at destination due to import taxes, etc. but, Seven Seas did warn me about that so, no fault on them. Estimated timelines were very close to actual timelines and I had an online way to check progress. First class operation. Thanks Seven Seas

I have just recieved the 5 cartons I shipped from Northumberland in England to Dakabin Queensland Australia.
All 5 cartons arrived safely and only a few days after the estimated arrival date.
Both the gentleman who picked my cartons up in England and the gentleman who delivered them here in Australia were polite and helpful. Customer Service were very helpful also.
Thank you Seven Seas Worldwide.

I have used this company a few time back and forth to UK. Always straightforward and satisfied with service. They make it as stress free as possible and guide you through each step. A big shout out to Dave the guy who drops off and picks up boxes for moving. He is so helpful and goes above and beyond to make the whole experience as smooth as possible

I found everyone to be extremely helpful. The guy who collected my packages was very polite and helpful.
Everyone who i dealt with over the phone was very helpful and polite. They answered all my questions and more.
The guy when I collected my belongings in Auckland was super friendly and helpful.
The only issue I have is not your issue. It was just how painful the paperwork was, with putting a price to things that would only ever be sentimental value, not resale as the paperwork was worded.
Thank you for a great experience
Duane and Karen Leggett

Although our shipment arrived 2 weeks later due to delays on sea, we were very happy with the service we received. We were kept informed with the progress.

The form was a bit complicated but the staff members were polite and very helpful, talked us through every problem, very reassuring. Email today confirmed ready to load on to a ship.
Overall excellent. Very pleased.

Everything went very smoothly, all my calls were answered quickly and everybody remained very patient.

A excellent customer service team who manages all the paperwork requirements well and answered all my questions. Backed by a brilliant and easy to use website making sorting shipping a breeze.

I have used Seven Seas twice, once to move my belongings to the UK and once to move my belongings back to SA. The service was great on both occasions. I had to change my location of delivery and it was such a smooth process. Everyone I dealt with was extremely helpful. I can’t recommend Seven Seas enough for anyone wanting to move personal belongings, big or small internationally.

Customer service staff are very professional but also very friendly and helpful. I had to make a few changes to addresses and dates and they were very accomodating.

Prompt, efficient delivery and collection of boxes and great response time to communications.

It is a good service and user friendly. Only issue we got is collection of necessary documents before dispatch. It is not clearly mentioned and once our items are picked up, it is informed and so has to buy extra for storage at their place.

Made very easy for me. Quick responses. Very helpful staff on both side. Aus and Nz. Will recommend to my friends in future.
Thanks.

Thank you Seven Seas for your professional service. You regularly kept me up to date with tracking every move, from the order of the boxes, to the delivery and through the whole process along the way until it arrived at my new home.
The online support was very helpful and the team responded quickly. I was kept informed of every step of the journey from when the boxes were uploaded at the port, when it was arriving overseas & to every detail until the final delivery. The drivers were punctual in delivering and the pick up of the boxes. When my shipment arrived the driver was careful when offloading the boxes and was very friendly.
My boxes were all in tact and were carefully transported.
Thank you for a great service, I would definitely recommend Seven Seas to take care of your move.