Seven Seas Worldwide Reviews 

The service is excellent and the staff are helpful indeed.

I am using Seven Seas to transport a large Cube from the Netherlands to South Africa. It is presently on the ship and on its way. So far, my experience has been wonderful. The online support and guidance are fantastic. The driver was very friendly and helpful. They keep me updated about my Cube through email and their online tracker system. Very happy so far, Thank you.

Communicative, easy-to-use navigator, smooth pick up and drop off, no hidden costs

Driver arrived on time and helped us fit more than we thought we could in our MoveCube

I loved my experience with sevenseas. The customer service experience was excellent, all of my questions were answered. Everything was clearly explained to me. I had a few technical issues with the website when I did the paperwork but reached out by emails and everything was sorted out really quickly. I did not used their boxes but the tools I received were really useful. I absolutely loved the driver that picked up my stuff he was the sweetest man funny and really helpful

I appreciated the guidance with the packing and inventory completion. The staff were very helpful.
The person who picked up my luggage was pleasant and helpful. So far, a good experience.

It would have been nice if the person who collects the box has a scale to check on the box weight before leaving or check the weight in Cairns before transporting to Brisbane.I was very stressed when I recieved phone call stating that one of the box was more than 30kgs

Last time I used sevenseas to send 6 boxes and a TV to NZ from HK. The cost was $1,600. HKD.
Now I want to send 4 boxes and a TV to NZ from HK. The cost is $11,600. HKD.
What the...!
I sent them by Hong Kong post $2,000. HKD only!

Updated Review - 4* (8/7/2026)
The MoveCube arrived at Southampton a few days ago and cleared customs today. Destination charges were as outlined. Pleasantly surprised by the accuracy of the tracker—watching the container work its way around the world provids some peace of mind. Now just waiting on delivery to be arranged and my items to arrive.

Updated Review - 4* (4/3/2026)
True to their response to the first review below, Sevenseas have been great in quickly alleviating some initial concerns. As I noted there, the customer service has been excellent and it continues to be. I had a representative get in contact (thanks Dinesh!) who provided a welcome update with multiple photos showing my items packed perfectly.

I appreciate things can happen but I appreciate a professional, helpful response even more. To Sevenseas credit, they've done exactly that.

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Initial Review - 2* (2/3/2026)
I'm in the process of shipping a large Movecube from the west coast to Northern Ireland and have had a pretty mixed experience so far.

To Sevenseas' credit, their customer service team have been quick to respond to calls and emails and always follow up.

The less impressive aspect is after booking in early January, a pick up was scheduled for the first week of March but then cancelled two weeks before and I was told the option was delivering the items myself to a moving company depot over 3 hours away. No big deal but not ideal after making plans otherwise.

I loaded my items and made the drive today only to be notifed 40 minutes before the scheduled packing window that the Movecube itself hadn't been delivered. Instead, my items were unloaded into a warehouse, measurements were checked, I left some simple packing instructions with the staff and asked them to use their best judgement—a very different experience from the confidence of loading the MoveCube yourself and watching it get sealed before shipping.

At that stage, all the information anyone had was that they had been told the Movecube was expected to arrive today...but no ETA. As it stands, I have no confirmation whether the Movecube arrived, whether my items were loaded/loaded correctly for shipping.

It's worth noting the moving company crew were great and blameless in this process as they were waiting for the delivery of the MoveCube itself too.

I genuinely hope to update this review more positively as the move progresses, especially as I booked the MoveCube for what looked like a fairly straightforward process.

I have used Seven Seas twice to transport my personal goods From NZ to the UK. I have had nothing but positive experiences with them.

I have zero complaints as the service was incredible. Everything was on time from collection of the boxes to the delivery back home. The boxes were in a great condition too. I would use seven seas again! Highly recommend

What a racket of a company. Shipped my belongings from NZ to USA. Shipped items in mid-June, they arrived on 7 November. Shipping took twice as long as estimated. Shipment arrived - 2 of my suitcases were damaged. Seven Seas told me that because they told me they would package the suitcases in boxes prior to shipping that the suitcases are not covered because they weren't listed on insurance form. Be sure to list your suitcases on the insurance form(even if they are not boxed) because they will get damaged. I understand shipping takes longer and items get damaged, however, the most disappointing part of the experience is that it seems like this company wants to pass the blame onto anyone and everyone but themselves. No accountability. Extremely disappointed for such an expensive service.

Update: I did receive pay out for one suitcase after dozens of emails back and forth (months of communication November -March) and an Ombudsman complaint. I received 1/4 of the cost the suitcase was insured for. Absolutely one of the most frustrating experiences of my life, during quite frankly, one of the most demanding times in my life - shifting house from New Zealand to the USA. There was no way for me to list the suitcases on the insurance form because due to their requirements, the 'box number' had to be labelled on each box prior to pickup. Still stand by this company continues to pass the blame onto others and takes zero accountability.

Good prompts and website. PLus personal follow ups for issues.

Customer service was excellent and live tracking very helpful. Would have liked a video to help show how to complete the online forms, especially UK customs forms and level of detail needed for itemisation. That was confusing and a lot of days were wasted going back and forth to get it to an acceptable state.

From start very friendly and helpful, helping us through each stage, when dropping off and picking up boxes drivers were on time and very helpful, so far so good, excellent.

Transparent, supportive, door to door service. I chose the sea option, and it took 5 months, but it got here in one piece. I love that they took care of the packing materials and the paperwork. They are communicate clearly about the customs charges on the other side, by giving you an estimate. No other company is willing to do that. I knew exactly what to expect, and overall I am happy with this service. They did what they promised to do, which was deliver boxes frok door to door.

From the beginning when I first requested a quote, all the way to receiving my items in perfect order halfway around the world, the process has been very smooth. A few extra charges at destination due to import taxes, etc. but, Seven Seas did warn me about that so, no fault on them. Estimated timelines were very close to actual timelines and I had an online way to check progress. First class operation. Thanks Seven Seas

I have just recieved the 5 cartons I shipped from Northumberland in England to Dakabin Queensland Australia.
All 5 cartons arrived safely and only a few days after the estimated arrival date.
Both the gentleman who picked my cartons up in England and the gentleman who delivered them here in Australia were polite and helpful. Customer Service were very helpful also.
Thank you Seven Seas Worldwide.

I have used this company a few time back and forth to UK. Always straightforward and satisfied with service. They make it as stress free as possible and guide you through each step. A big shout out to Dave the guy who drops off and picks up boxes for moving. He is so helpful and goes above and beyond to make the whole experience as smooth as possible

I found everyone to be extremely helpful. The guy who collected my packages was very polite and helpful.
Everyone who i dealt with over the phone was very helpful and polite. They answered all my questions and more.
The guy when I collected my belongings in Auckland was super friendly and helpful.
The only issue I have is not your issue. It was just how painful the paperwork was, with putting a price to things that would only ever be sentimental value, not resale as the paperwork was worded.
Thank you for a great experience
Duane and Karen Leggett