Seven Seas Worldwide Reviews 

I shipped the goods in January, paying an initial $180, with the balance to be paid upon delivery. Today is April 19th, and when I inquired, they said it hasn't even left the warehouse yet! They're also demanding a $30 storage fee. Please send it to me as soon as possible. Even full payment upon receipt is acceptable. This is such a waste of my valuable time and a disruption to my travel plans! Please deliver it as soon as possible!

I used Seven Seas Worldwide to ship my personal belongings from Hong Kong to my hometown in Europe during my relocation. Unfortunately, the overall experience was very disappointing.

While the initial booking process was straightforward and the communication seemed responsive at the beginning, the situation changed significantly as the shipment progressed. There were multiple operational issues, including incorrect box delivery, inconsistent information, and a lack of clear communication regarding the final shipment details.

The main concern, however, was the pricing transparency. The original quote was around HKD 5,000, but the final cost increased to approximately HKD 17,000 for the same shipment volume (7 boxes). Although some adjustment due to volume changes is understandable, the way the additional charges were introduced — without clear explanation or prior agreement — made it very difficult to plan and trust the process.

Overall, the experience felt disorganized and lacked the level of transparency one would expect for an international relocation service. In hindsight, I would have preferred to choose a more established provider with clearer pricing from the outset, even at a higher initial cost.

I hope this feedback helps improve their internal processes and communication for future customers.

Outstanding service - clear guidelines, good price and an excellent support team to guide you through the process.

Good service good staff so nice

From start to finish Seven Seas provided top level customer services. They delivered the empty boxes at exactly the time promised and picked up the loaded boxes when full. Delivery to Australia was fast and local delivery arrived right on time. A fantastic experience all round.

The delivery to my goods seems smoothly. But it was an annoying experience to schedule the delivery- on Thursday, I called the 1300 number to arrange y stuff was delivered on following Tuesday and told to get confirmation message on Monday , however, no any information received on Monday till 5pm so I had to call the 1300 number again to schedule it on Wednesday. The consultant kept to tell me that they will charge $35 if nobody is at home to make signature. In fact, the signature for receiving the stuff IS NOT Required(?)!

Service was excellent from start to finish. Very easy to book, instructions were clear on how to pack, what information was required for customs etc. Our boxes arrived on time and custom costs estimations were accurate. The contents of our boxes was all in tact with no breakages. Would highly recommend and wouldn't hesitate to use Seven Seas again for any future shipping.

Good value for money
Seven Seas provides a good range of options for shipping and is good value for money. It provides comprehensive information both on the website and through emails. But in effort to communicate so much, it was actually very confusing and more complex than it needed to be. The online platform was similarly confusing. But we are very pleased with the service in terms of shipping.

Thank you for the help and support from the staff on the phone and the staff that delivered and picked up the shipment which made the whole experience stress free.They had been great. Thank you very much.

Fast customers service response and get things done quickly

The online tracking was good whilst on way from one place to another. It could have been better when items reached a place with a little more detail...
The drivers were super helpful and awesome. Overall it was a really good experience and highly recommended!

The CS staffs were very helpful when i encounter issues and able to fix my problems immediately, and the staffs who came to my house for the job were very professional and well explained all the details what they will do.

Indeed, that’s the second time I use Seven Seas service. I appreciate the hotline services. The hotline serves 24 hours 7 days which provides a seamless professional support to the customers any time they have problems and during different stages of the shipment. Like myself, I need the actual cost during the quotation stage, the packing of my staff and whether some items need customer declaration, how to present them on the shipment list and insurance category. I also appreciate a lot when I found my shipping stuff will be more than 10 standard and 10 big boxes, I call for extra boxes, the staff who delivered the boxes suggested me to order a medium cube which indeed provided me with the convenience of sending a few non standard size personal items - my framed wedding photos and guitar - in a more private and safe way with less cost at the end.

All the customer services personnel were very helpful and professional. The goods were collected on time and delivered very quickly.

It is a lot of work getting your boxes sorted even before the cube arrives, but I have to say that having Mark from Seven Sea's Manchester was a god send.
From the time he arrived to the time he left, he was nothing but amazing. Was there for support and helped us through the whole process and to be honest without him I don't believe we would have packed it in time.
Personally we would like to THANK Mark for his help and guidance in the packing of the cube

Very quick and easy way to ship your belongings overseas. Accurate initial quote. The staff were always happy to help when I needed documents or assistance with anything. All of my boxes were safely shipped and delivered to my doorstep.

Seven Seas were exceptional right from the first email to the delivery of my goods on my door step. We sent six boxes from a small town in France to a small town in New Zealand and the entire process was seamless and I always felt supported. Customer service was incredible, answers to any questions came back quick. All customer service professional I spoke with were detailed and kind. I highly recommend Seven Seas, I'll certainly be using them again should I ever need to. Genuine 5 stars.

From start to finish, I actually cannot fault Seven Seas Worldwide. They freighted my boxes from an isolated village in Scotland to a town in Central Victoria Australia. Their drivers were friendly and efficient. Tracking was accurate and helpful and their customer service team on the phone were polite, respectful and extremely helpful every time I had a question. Cannot recommend them highly enough

Good communication, good service. The materials they supply are great, and my bits arrived in the timeframe in perfect condition

Great service especially viktor he is a asset to the company. Some people are born for customer service and this man is definitely got that skill set.