After being scammed by a site called "Kumoj"; which never delivered my Nike Vomero Premium, I had to order a new Debit Card as a precaution even! I subsequently purchased afterwards from Seven Store a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Advisor Shanaye was extremely helpful when I had multiple queries and log in issue on the app. The chat function worked really well and Shanaye was prompt and friendly in her responses. I really hope... See more
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WLW3318622 Seven came through for me again! Received the email on the Thursday, trainers on the Friday. As usual arrived in perfect condition, box included. I do like an undamaged box, especiall... See more
Company replied
Can't believe how quick my order was processed. Placed my order late Saturday morning, it was delivered the very next day before twelve. Made me a very happy person poping out to the pub with my new... See more
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Company details
Written by the company
Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/
Contact info
United Kingdom
- www.sevenstore.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
Great Experience, helped & adviced on how to return for a bigger size, extremely happy.
June 17, 2026
Reply from SEVENSTORE
Thank you for your 5‑star review, John. We’re pleased to hear you found our advice helpful and that you’re happy with your experience. At SEVENSTORE, we take pride in providing a considered and supportive service. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your positive feedback. We’re pleased to hear your order was delivered promptly and without any issues. At SEVENSTORE, we take pride in providing a curated and seamless experience, and your satisfaction is important to us. We look forward to assisting you again in the future.
Trainers arrived very quickly and all…
Trainers arrived very quickly and all good, thank you 😊
June 16, 2026
Reply from SEVENSTORE
Thank you for your positive feedback, Paul. We’re pleased to hear your trainers arrived quickly and meet your expectations. At SEVENSTORE, we take pride in delivering a curated and seamless experience. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Hi,
Thank you for your review, and I’m really sorry to hear how frustrating this situation has been for you – I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide.
We’d really like to get this looked into properly for you and resolve this as quickly as possible. Can you please reach out to our team and send us pictures of the shoes? Once we have this, we will advise you of the next steps.
Thank you,
The team
Reply from SEVENSTORE
Thank you for your positive feedback, Stephen. We’re pleased to hear that the ordering process was quick and easy for you. At SEVENSTORE, we take pride in delivering a considered and seamless shopping experience. We look forward to assisting you again in the future.
Great company, shame about DPD!
Was really disappointed that DPD lost my order, but Pallavi was incredibly helpful in assisting so can't fault sevenstore at all
June 22, 2026
Unprompted review
Reply from SEVENSTORE
Thank you for your kind words, Luke. We’re pleased to hear that Pallavi was able to assist you effectively. At SEVENSTORE, we take pride in providing a curated and thoughtful experience, and your feedback is truly appreciated. We look forward to welcoming you again soon.
Reply from SEVENSTORE
Thank you for your 5‑star review, Judy. We’re pleased to hear you found our website easy to navigate and appreciated the efficiency of our delivery. At SEVENSTORE, we take pride in delivering a curated and seamless experience, and your positive feedback affirms our commitment. We look forward to welcoming you again soon.
Amazing service as always!!Thanks
June 9, 2026
Reply from SEVENSTORE
Thank you for your 5‑star review, Nikolay. We’re pleased to hear you had a positive experience with us. Your feedback is important and reflects our commitment to delivering a refined shopping experience. We look forward to welcoming you back soon.
Reply from SEVENSTORE
Thank you for your 5‑star review, Jake. We’re pleased to hear you were satisfied with the speed of delivery. At SEVENSTORE, we take pride in providing a considered shopping experience, and your positive feedback is appreciated. We look forward to welcoming you again.
Reply from SEVENSTORE
Hello,
Thank you for your feedback. We're glad to hear you had a positive experience with us. If you ever need any help or want to share more feedback, please feel free to get in touch. We truly appreciate your support!
Easy purchase fast delivery :)
June 15, 2026
Reply from SEVENSTORE
Thank you so much for your fantastic review! We're thrilled to hear you had an easy purchase and fast delivery. Your support means a lot to us! 😊
Great service
Great service. Very prompt delivery. Kept me informed from start to delivery. One of few online shopping I’d recommend.
June 15, 2026
Reply from SEVENSTORE
Thank you for your kind words, Dale. We’re pleased to hear your experience was seamless and that you appreciated our communication throughout. Delivering a considered and refined service is our priority, and your feedback affirms our efforts. We look forward to welcoming you again soon.
Best shop in Liverpool ,variety of…
Best shop in Liverpool ,variety of brands ,my go to shop
June 15, 2026
Reply from SEVENSTORE
Thank you for your positive feedback, John. We’re pleased to hear you consider us your go-to shop in Liverpool with a variety of brands. We take pride in offering a curated selection and a refined shopping experience. We look forward to welcoming you back soon.
Items as expected and prompt delivery
Shoes delivered in time. Good service, recommended!
June 15, 2026
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your shoes arrived on time and that you had a positive experience. At SEVENSTORE, we take pride in delivering a curated and seamless service. We look forward to welcoming you back.
Reply from SEVENSTORE
Thank you for your kind words, Eleanor. We’re pleased to hear you experienced a speedy and reliable service. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience. We look forward to assisting you again in the future.
Reply from SEVENSTORE
Thank you for your kind words. We’re pleased to hear you had a positive experience and appreciate you taking the time to share your feedback. Your support means a great deal to us, and we look forward to welcoming you back soon.
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear you appreciated the fast delivery and great price. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again soon.
Nobody does it better💯
Thanks for another great great purchase 💯and probably the fastest delivery in the world 👍honestly nobody does it better🙏👍
June 14, 2026
Reply from SEVENSTORE
Thank you for your kind words, Paul. We’re pleased to hear your order arrived promptly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience. We look forward to assisting you again in the future.
Avoid SEVENSTORE. Terrible Customer Service
Avoid SEVENSTORE. They delivered my order to the wrong address. When I reported it, they falsely accused me of making a fraudulent claim. They then admitted their tracking data was completely wrong and made a mistake.
After all this, they ignored my request for a refund and forced an unauthorised replacement order on me. Incredibly, their courier delivered that to the wrong address too.
Shocking customer service. I have been forced to escalate this to a bank dispute to get my money back. Shop elsewhere.
June 16, 2026
Unprompted review
Reply from SEVENSTORE
Hello Mohammed,
Thank you for sharing your experience. We sincerely apologize for the distress and inconvenience caused by the delivery issues and the subsequent handling of your complaint. This is not the service standard we aim to provide at Sevenstore.
We understand your frustration with the repeated delivery errors and the challenges in obtaining a refund. Please be assured that we take your feedback seriously and request you to get in touch with our customer service team with your order details using the link below, and we will investigate this matter thoroughly:
https://www.sevenstore.com/support/
This will also help us prevent similar occurrences in the future. Thank you for your patience and understanding.
Quick and easy to use website
Quick and easy to use website found exactly what I was looking for and ordering was a simple process, great all round experience
April 8, 2026
Reply from SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your experience with our website was smooth and that your order process was straightforward. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience, and your feedback reflects our commitment. We look forward to welcoming you again soon.
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