Seventhstitch Reviews 

1,627
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the comfort and quality of products like mattress toppers and duvets, finding them good value, effective for improving sleep, and often delivered quickly and efficiently. However, some people mentioned dissatisfaction with product descriptions, noting items often did not match advertised features like thickness or material. A few other people also felt that order fulfillment was problematic, experiencing delays, missing items, or deliveries to incorrect addresses. Additionally, some customers were not happy with refund processes, specifically facing challenges in getting return postage reimbursed for faulty or misdescribed products.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with many expressing... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction.... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising super fast and prompt... See more

Order

Users describe negative interactions with order, with many reporting significant delays in receiving items,... See more

Refund

Reviewers mention negative feedback about refund processes, with many experiencing long-winded and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The description on their website was incorrect in that it didn't mention a sateen finish to the sheet. I purchased the same item a few years previously which was perfect, however the product had chang... See more

Rated 4 out of 5 stars

The mattress topper is deep and well padded and feels snug on the bed, so overall a good product.what was less good was the response when tracking indicated it had been delivered when it hadn't. The r... See more

Rated 4 out of 5 stars

Lovely mattress cover but not as comfortable as I thought it would be going off the description. I had one from Debenhams same size but definitely more comfortable

Rated 4 out of 5 stars

It is comfortable but the edge panels are thin with not much filling so feels like topper is too small when laying on it the rest is great but the lack of filling around the edges spoils it, I bought... See more


Company details

  1. Bedding Store

Written by the company

SeventhStitch is a Brand Registered under Trade Mark UK00003330482 For Exclusive bedding and home textile products. We offer a wide range of complete Bedding sets which include Duvet cover set, Fitted sheet, Flat sheet, Mattress protectors & Towels. These come in Fine organic cotton and being manufactured and stitched at our state of the art units. We believe in maintaining the trust and supplying quality products to our valuable customers as per their exact requirements. Our customers are our main priority and we feel proud & honored to serve them


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,627)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WARNING SCAM!!

SCAM website, do not buy from this company as you will waste your money. My order was incorrect and there is no customer service, emails ignored constantly, and phone number not recognised.
An unethical, dishonest and immoral company that needs to be closed down immediately.
DO NOT BUY FROM THESE THEIVES!!!

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Promised 48 hour delivery

Promised 48 hour delivery, didn't happen, contacted and was told issue with courier. Asked to download Shop to track the parcel, I don't want to download anything like that, just use a reputable courier service and keep the promise of delivery, package arrived too late for it to be of use and to add insult to injury the customer is expected to cover the cost of return, This is a large item and will cost me! Appalling service, I could have walked to Manchester and picked the item up quicker than the delivery.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Seventhstitch This is an SCAM Site

This is an SCAM Site. Order was incorrect - single duvets sent instead of king size. Also mixed manufacturer products of differing quality received. After contacting them I received a standard email saying I’d have to pay for returns. Tried phoning and number “not recognised”. Red Flags all round - do not be tempted.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

My first order was for quite a few…

My first order was for quite a few Mattress toppers, they apparently sent them out in 3 parcels, I was not told this, 2 parcels arrived and then I emailed to find out when the other 2 superkings would arrive. I was tols soon as it was a large order. Stupidly I ordered the rest that I needed. The second order came but was short when I emailed again they agreed and told me what they would send. this was wrong and after another email they sent the correct order.
Order 1 that I was still waiting for 2 super kings, the company sent me an email saying that they had sent them out with Evri and Evri delivered them. I told them we only had 2 parcels and the customer service I got back was " you have the tracking number sort it out with Evri" So I have paid for 2 Super Kings and have not got the goods.
What a Con!!!!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch experience and goods

Best value i found for a mattress topper and it was easy to order and pay for and delivered free to my door within 48 hours. The mattress topper is exactly what I wanted and I'd definitely do business here again.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Pintuck duvet set

DO NOT PURCHASE THERE ADVERTISEMENT OF DUVET SETS ARE MISLEADIHG AND NOT DESCRIBED AS SOLD. I PURCHASED A PINTUCK EGYPTIAN 100% COTTON DUVET SET FOR £22.99.ON THE PACKAGING IT SAYS SUPERSOFT FIBRE NOT SUITABLE FOR PEOPLE WHO HAVE ECZEMA ALSO IT HAD STAIN ON IT. I HAVE CONTACTED THE COMPANY SO MANY TIMES AND NOT GOT ANYWHERE THEY ARE NOT PROFESSIONAL AND ARE BREAKING THE LAW ON THERE FALSE PRODUCTS.

July 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look