Seventhstitch Reviews 

1,627
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the comfort and quality of products like mattress toppers and duvets, finding them good value, effective for improving sleep, and often delivered quickly and efficiently. However, some people mentioned dissatisfaction with product descriptions, noting items often did not match advertised features like thickness or material. A few other people also felt that order fulfillment was problematic, experiencing delays, missing items, or deliveries to incorrect addresses. Additionally, some customers were not happy with refund processes, specifically facing challenges in getting return postage reimbursed for faulty or misdescribed products.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with many expressing... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction.... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising super fast and prompt... See more

Order

Users describe negative interactions with order, with many reporting significant delays in receiving items,... See more

Refund

Reviewers mention negative feedback about refund processes, with many experiencing long-winded and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The description on their website was incorrect in that it didn't mention a sateen finish to the sheet. I purchased the same item a few years previously which was perfect, however the product had chang... See more

Rated 4 out of 5 stars

The mattress topper is deep and well padded and feels snug on the bed, so overall a good product.what was less good was the response when tracking indicated it had been delivered when it hadn't. The r... See more

Rated 4 out of 5 stars

Lovely mattress cover but not as comfortable as I thought it would be going off the description. I had one from Debenhams same size but definitely more comfortable

Rated 4 out of 5 stars

It is comfortable but the edge panels are thin with not much filling so feels like topper is too small when laying on it the rest is great but the lack of filling around the edges spoils it, I bought... See more


Company details

  1. Bedding Store

Written by the company

SeventhStitch is a Brand Registered under Trade Mark UK00003330482 For Exclusive bedding and home textile products. We offer a wide range of complete Bedding sets which include Duvet cover set, Fitted sheet, Flat sheet, Mattress protectors & Towels. These come in Fine organic cotton and being manufactured and stitched at our state of the art units. We believe in maintaining the trust and supplying quality products to our valuable customers as per their exact requirements. Our customers are our main priority and we feel proud & honored to serve them


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(1,627)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible Service – No Delivery, No Refund, No Response!

I ordered a couple of fitted bedsheets. They never arrived. I emailed asking what the situation was and was told they were out of stock and no longer available. I was told I could expect a refund in 10 working days. Nothing happened. I have emailed, and emailed, and emailed with no response.

Please DO NOT use this company.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company ordered mattress topper…

Scam company ordered mattress topper king size and duvet cover both cost £58.98 never received goods company claimed they delivered through Evri.but I did get any notification whatsoever from Evri. I wish I had seen the reviews I wouldn't have fallen for this scam.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable company

Unreliable company, doesn't answer the phone or look at any emails.First time order, would of thought they would want to send the right fitted sheets. Ordered a king-size in 400 thread.Sent 600 thread.

December 27, 2024
Unprompted review
Rated 2 out of 5 stars

First time ordering

First time ordering, dispatch confirmation received, delivery 48hrs. No delivery, emailed company, told item out of stock so refunded me. Why give dispatch confirmation when they didn't even have the item.
Won't order from them again

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

No Free Returns!!!

I placed an order for a double pin tucked egyptian cotton duvet set after seeing the advert online. The quality was very poor, I contacted them straight away by email as I could not see how to return the item. They told me I could return the item but I would have to pay the cost of the return. I then sent them a screen shot of their advert stating "Free 30 day returns". They came back to me and offered to refund me 25% of the cost of the order to prevent me "being out of pocket" if I returned the item. I rejected this offer and again asked to return the item for free and get a full refund. They are now ignoring me. I have sent them multiple emails since this last offer with no response. Do not buy from here

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Dont fall for the social media adverts

Ordered the kingsize topper because I fell hook, line and sinker for their social media adverts! Poor, cheap, synthetic quality that came up short at the sides on our kingsize bed. Have contacted them 3 times so far for the free return instructions they say they offer on the website but as with so many other reviews Ive now come across - they are ignoring me. Save your money, dont fall for it. You’ll get better quality elsewhere for the same £29.99!!

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Had a problem via eBay as product not…

Had a problem via eBay as product not as described. Had initial contact and they agreed to a £19.78p refund, gave the order number as requested and will not refund or reply to many messages plus phone numbers not answered. Be very careful as this is very poor customer service and just to ignore is totally unacceptable.

September 8, 2024
Unprompted review

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