Let's start by saying their website is basically false advertising from the first page to the last. 😡 There is no effort on their part to solve any issue you may have after you receive your doll. It'... See more
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See what reviewers are saying
Bad from beginning to end. Three months before doll arrived, long waits for emails to be answered, no phone support. Plus when the doll arrived the AI was not what was advertised, very poor indeed!... See more
Theyre ignoring my messages for days after i did my final payment. Im not sure if i got scammed. There was also written that theyre fake reviews on trustpilot for the company sexdollgenie. I still... See more
Company replied
The quality of the doll is incredible. Maintenance is easy; I use organic corn starch after each use to keep the TPE material feeling like new. Sex Doll Genie sends you updates as your doll is be... See more
Company details
Written by the company
We have moved to a different review platform because we are getting a lot of competitor spam reviews here and TrustPilot doesn't do anything to fix it.
Contact info
Miami, United States
- +1 (844) 739-9940
- support@sexdollgenie.com
- www.sexdollgenie.com
2.3
Poor
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service !!
Could not say enough of great things about this store. Great customer service and speedy delivery!
June 23, 2019
Unprompted review
Reply from Sex Doll Genie
Hello James! We do make sure our customers get their dolls ASAP. Thanks for noticing our hard work!
Janet
Love the doll
Love the doll. Great communication with factory. Very satisfied.
Definitely recommend.
June 14, 2019
Unprompted review
Reply from Sex Doll Genie
Hi William! We appreciate you leaving us a kind note here and welcome to SDG fam!
Kathy
Late delivery
The doll arrived 3 days late from the estimated delivery date
June 14, 2019
Unprompted review
Reply from Sex Doll Genie
Hello Ira! We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.
Kathy
MATILDA - 145CM | 4' 9" - B CUP
Thank you SDG. This is my very first doll. Kathy was helpful from start to finish on the whole process. I highly recommend. I cant recommend enough.
June 14, 2019
Unprompted review
Reply from Sex Doll Genie
Hello Chris! Thanks for leaving us an amazing review and the chance to serve you! Welcome to SDG fam!
Kathy
Thx SDG sooo happy with my order
Thx SDG sooo happy with my order. Keep up the outrageous service😍
June 14, 2019
Unprompted review
Reply from Sex Doll Genie
Hello D! We'll make sure to provide more quality service to our customers. Thanks!
Kathy
Greater customer service and amazing…
Greater customer service and amazing products, I got just what i was expecting, thanks again guys
June 3, 2019
Unprompted review
Reply from Sex Doll Genie
Hi Orlando! Thank you for giving us a shot, and even more for leaving us this review. We hope to speak with you again soon!
Kathy
Easy to order online
Easy to order online, speedy delivery and top quality products. Can't ask for more.
June 3, 2019
Unprompted review
Reply from Sex Doll Genie
Hello Willie! Thanks for leaving us such a wonderful review. We are glad that you loved our services!
Kathy
Don't answer my text
Texted them all Thursday and Friday, but no replies. What's up with that?
May 31, 2019
Unprompted review
Reply from Sex Doll Genie
Hello Henry! Apologies for the inconvenience. It's clearly stated on our website that we don't work every Thursdays and Fridays so that we can be available for you guys on weekends :) Please leave me your contact details and call anytime between Saturday to Wednesday (9am - 6pm EST) and we'd be happy to take any questions you may have!
Kathy
Got the wrong wig!
May 29, 2019
Unprompted review
Reply from Sex Doll Genie
Hi Shaun! We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.
Kathy
Delivered on time
Delivered on time and doll was as promised. Great work. Will be back!!!
May 19, 2019
Unprompted review
Reply from Sex Doll Genie
Hi Lillian! We count ourselves lucky for customers like you. We look forward to serving you again in the future!
Janet
Reply from Sex Doll Genie
Hello Jim! Thanks for sharing your feedback and hope to serve you soon.
Kathy
Reply from Sex Doll Genie
Hi George! Yes, there is a lot of customization available. Welcome to the SDG fam!
Kathy
Reply from Sex Doll Genie
Hi James! Glad to know that you're perfectly fit because of the doll. :)
- Kathy
Reply from Sex Doll Genie
Hi Joyti! We're glad you're happy with your doll and hope to serve you again soon! :)
- Janet
Amazing accessories
Box was a little dinged by the DHL people, but otherwise everything was good. Came with some accessories and free bonuses - nice surprise. Happy couple!
May 1, 2019
Unprompted review
Reply from Sex Doll Genie
Hi James! Apologies for what happened to the box and we're very thankful that you're still happy with the outcome of your purchase. Welcome to SDG fam!
- Janet
Reply from Sex Doll Genie
Hi Ian! We aim to give you the best pricing and quality of the doll. Thank you and talk to you soon! :)
- Kathy
Reply from Sex Doll Genie
Hello Ronald! Thank you for noticing our hard work. Welcome to SDG fam!
- Janet
Website
The website is awesome and has so many varieties to choose from.
April 30, 2019
Unprompted review
Reply from Sex Doll Genie
Hi Frank! We are working hard every day to make the website and our service better.
- Kathy
Privacy!!
SDG customer service's priority is to provide the best doll they can produce and it comes in a discreet delivery!
April 29, 2019
Unprompted review
Reply from Sex Doll Genie
Hi Edward! Indeed and thank you for being a part of the SDG fam!
- Kathy
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