Seymours Estate Agents Reviews 

733
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the friendly agents who provide thoughtful guidance during house viewings and thoroughly support them throughout the entire purchasing process. Reviewers often describe individual team members as professional, patient, and deeply dedicated to securing suitable properties for clients. However, some customers also noted frustrating communication delays, with phone calls and emails frequently going unanswered by the office staff. A few reviewers experienced poor service regarding maintenance issues and urgent repairs that were never properly resolved. People additionally expressed deep dissatisfaction concerning unexpected fee demands and stressful tenancy deposit disputes at the end of their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from high praise to severe frustration.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among consumers. While some... See more

Customer service

Consumers find customer_service to be deeply frustrating due to poor communication and support. Reviewers... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that emails are ignored and calls are... See more

Price

Clients share negative opinions on price, reporting inflated renting costs for low-quality properties.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated ever... See more

Rated 5 out of 5 stars

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time t... See more

Rated 5 out of 5 stars

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great a... See more

Rated 5 out of 5 stars

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

We live locally in our areas, know the locations intimately and can therefore give expert, informed advice. We are independent agents and specialise in selling residential properties. We also have a system of cross-referral so that we cross-sell betwee...


Contact info

3.7

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(733)

39 reviews in the last 12 months

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Rated 3 out of 5 stars

House sale

Used Seymour’s in the past , felt let down with poor foot fall , and encouraged to drop price below minimum selling price.

March 20, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thanks for your feedback Mr Stovold. Sorry to hear that your previous experience didn’t meet expectations. We always aim to provide the best service possible, so if you'd like to discuss your concerns further, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Extremely professional

Extremely professional agents which a friendly and warm approach.

March 19, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you so much Marilena.

Rated 5 out of 5 stars

Lightwater Seymours - outstanding

The team at Lightwater Seymours really stood out for us as buyers. They are all lovely, friendly and professional agents and we found ourselves wanting to buy a house through them over other agents. Luke was outstanding - a thoroughly nice, genuine person and very trustworthy. Really nice team there :-)

March 14, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thanks Natalie, really appreciate your feedback. Glad to hear you had a good experience with the team, and I'll make sure Luke sees your comments. All the best.

Rated 5 out of 5 stars

Ian from Seymours in Knaphill was…

Ian from Seymours in Knaphill was invaluable in helping us find our first home. He suggested viewing a property that had just come back on the market and perfectly met our criteria. Throughout the process, they have communicated with the seller on our behalf, ensuring everything was agreed smoothly. The team was always just a phone call away and happy to help in any way they could. Thank you, Ian and Seymours, for your support!

November 29, 2024
Unprompted review
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Reply from Seymours Estate Agents

Great to hear you had a positive experience with Ian and the team. Wishing you all the best in your new home Natasha.

Rated 5 out of 5 stars

Very glad I chose Seymours!

Andy made a great impression and I'm very glad to have gone with Seymours to sell my property! The whole team were excellent to work with. Communication was great and the whole process was very easy and stress free. Thanks again!

March 18, 2025
Unprompted review
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Reply from Seymours Estate Agents

Glad to hear you had a smooth and stress-free experience with Andy and the team. Appreciate your kind words Felicity.

Rated 5 out of 5 stars

Great service given by all ..

Great service given by all ... shout out for Spencer who was totally committed to selling my property which he did ... within 6 weeks!

February 10, 2025
Unprompted review
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Reply from Seymours Estate Agents

Fantastic Katy, great to hear and so pleased its all gone well.

Rated 5 out of 5 stars

What a great experience

I unfortunately had to put my mum into a care home & sell the family home, Ian & his team handled my unfortunate situation with professionalism & respect i am greatfull for all their help it is a shame I can't leave more stars as it would have to be a 10 thank you everyone will not miss all the emails 🤣

March 14, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Martin, We really appreciate your kind words. It was our pleasure to help you during a difficult time, and we’re glad we could make the process a little easier for you. Wishing you all the best.

Rated 5 out of 5 stars

Amazing service from Seynours Lightwater

Amazing service from Alex, Jonny and Luke at Seymour’s in Lightwater. I cannot express how well this team have looked after us throughout the process. It has been long and difficult (not due to any fault of their own) but they were persistently reassuring and upbeat which has led to finding a buyer. Thank you again we couldn’t have done it without you. I would highly recommended.

March 14, 2025
Unprompted review
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Reply from Seymours Estate Agents

We’re really pleased we could support you through the process and help you find a buyer. It wasn’t always easy, but we’re glad we could make it a bit smoother for you. Wishing you all the best!

Rated 5 out of 5 stars

Seynours were a pleasure to deal with

Seynours were a pleasure to deal with. The staff Daren, James & Sarah were polite, prompt to advise of any prospective purchasers and reply to any queries, very efficient.
I would definitely recommend.

May 22, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you Lisa.

Rated 5 out of 5 stars

Seymours (Horsell Village)

We have used Seymours (Horsell Village) multiple times over the past 12 or so years - moving 3 times within the same village and most recently helping my in-laws to move here.

For each engagement i have felt that Seymours have gone the extra mile in terms of facilitating the move, communication and follow through.

For Seymours it’s all about building longstanding relationships which benefit both them and their clients.

Would happily recommend them :)

March 12, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thanks for your kind words and for trusting us with your moves over the years. It’s always a pleasure to help, and we truly value the long-standing relationship we’ve built with you and your family. We’re so pleased to hear that our efforts have made a difference, and we appreciate your recommendation.

Wishing you and your in-laws all the best in your new homes.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, understood there client well and pitched in to expedite the move.

March 11, 2025
Unprompted review
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Reply from Seymours Estate Agents

Really appreciate your feedback Mr Slade. Great to hear we could make the process smooth and quick for you. Wishing you all the best in your new home.

Rated 5 out of 5 stars

"I recently purchased a property…



"I recently purchased a property through Seymour Estate Agents in Guildford, and I was blown away by their exceptional service.

From the initial viewing to the final completion, the team were friendly, helpful, and incredibly responsive. Mr Clive, kept me updated throughout the process and were always available to answer my questions.

Their knowledge of the local market and expertise in navigating the buying process made the entire experience seamless and stress-free.

I would highly recommend Seymour Estate Agents to anyone looking to buy a property in the Guildford area. Their professionalism, dedication, and passion for what they do truly set them apart. I would use again in future Seymour estate agents.

Many thanks !🙏 🙏🙏

March 7, 2025
Unprompted review
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Reply from Seymours Estate Agents

Hi Ram,

Really appreciate your kind words. It’s great to hear that Clive and the team made your buying journey smooth and stress-free. We know how important it is to feel supported, so we’re glad we could be there for you every step of the way.

Wishing you all the best in your new home—if you ever need us again, we’ll be here!

Rated 5 out of 5 stars

Seymours 🌟🌟🌟🌟🌟

Seymours, and particularly Jasper and Clive, made my flat purchase an incredibly positive experience. From my first inquiry to the final completion, they were helpful, transparent, and always available to assist with any concerns. Their efficiency and attention to detail made a huge difference, and I’m very grateful for their guidance and support. I would definitely recommend them to anyone looking for a trustworthy estate agency.

March 11, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your lovely review Elena. We’re so pleased to hear that Jasper and Clive made your flat purchase such a positive experience. Buying a home can be stressful, so it’s great to know they were there to support you every step of the way.

Wishing you all the best in your new home, and if you ever need us again, we’d be happy to help.

Rated 5 out of 5 stars

Great service

Helpful, efficient, informative and friendly.

March 11, 2025
Unprompted review
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Reply from Seymours Estate Agents

You're very welcome MB.

Rated 5 out of 5 stars

Excellent service

Good afternoon Alex and teams,

I was truly impressed by your dedicated teams for their unwavering commitments, dedication and supports; first class-service. Hugely appreciated your service and support.

Staffs at Seymours Light water are very helpful and supportive as I highly recommend to anyone who wish to take the opportunity and gain the experience insight on property front.

Mr Rai
Surrey

March 4, 2025
Unprompted review
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Reply from Seymours Estate Agents

Glad we could support you throughout your journey, Mr Rai. Wishing you all the best, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Seymours in Knaphill

I have used Seymours in Knaphill more than once & I would totally recommend their services.

February 28, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thanks for the review Mrs Warne, it means a great deal to the whole team, Keep well.

Rated 5 out of 5 stars

We used Seymour’s Woking to sell my…

We used Seymour’s Woking to sell my late mother’s house. Brett was very helpful giving advice and taking the property on. The team in the office quickly found us a buyer and Maxine helped us to get to completion smoothly.
I would thoroughly recommend Seymour’s and would definitely recommend them to family and friends

February 12, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you so much for your kind review. We're pleased to hear that Brett, Maxine, and the team at Seymours Woking were able to provide the support you needed during such a difficult time. It’s great to know that the process was made smoother for you. We truly appreciate your recommendation and look forward to helping you, your family, and friends in the future.

Rated 5 out of 5 stars

Sam at Seymours, a five star performance

Sam at Seymours was extremely thorough and astute. He is a great communicator, and always responded swiftly to some unexpected challenges during the process.
I can't thank Sam and the team enough for all their hard work on our behalf. Definitely a five star performance. Many thanks.

February 27, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you so much for your kind words Dave. We're thrilled to hear that Sam and the team were able to support you through the process and address any challenges promptly. We truly appreciate your recognition of their hard work. It was a pleasure working with you, and we’re so happy you had a five-star experience with us!

Rated 1 out of 5 stars

Stealing deposits

I have just moved into a property in Addlestone rented through Seymours Estate agents. The landlord of this property is Runnymede council. As is usual, when I placed the offer, a holding deposit of 1 weeks rent (£300) was taken , and the referencing process was started. On passing the references, my moving date was agreed as the 12th of February. usually, the 1 week that the agent had taken as a commitment deposit is decuted from the moving in funds of 1 months rent and 5 weeks deposit. However, the landlord, Runnymede council, informed me that they had copied in Seymour Estates to this email to return the 1 week deposit to me, and in the meantime, I had to pay the full funds to the landlord. I did as suggested, and the landlord had instructed the agent to refund the 1 week that same day (12th Feb).

It is now 2 weeks later, and everytime I call Seymour estates, they either ignore my call by saying accounts team are not available, or tell me I have to wait 3-5 working days... today they told me this for the third time. I have now contact the property ombudsman, and will be sending them a letter before action for this disgraceful behaviour.

February 14, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention. We sincerely regret the delay in processing your refund and any inconvenience this has caused.

We acknowledge your decision to contact the Property Ombudsman and will cooperate fully to provide any necessary information. Our aim is always to resolve matters as efficiently as possible, and we will do our best to assist in bringing this to a swift resolution.

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