Seymours Estate Agents Reviews 

733
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the friendly agents who provide thoughtful guidance during house viewings and thoroughly support them throughout the entire purchasing process. Reviewers often describe individual team members as professional, patient, and deeply dedicated to securing suitable properties for clients. However, some customers also noted frustrating communication delays, with phone calls and emails frequently going unanswered by the office staff. A few reviewers experienced poor service regarding maintenance issues and urgent repairs that were never properly resolved. People additionally expressed deep dissatisfaction concerning unexpected fee demands and stressful tenancy deposit disputes at the end of their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from high praise to severe frustration.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among consumers. While some... See more

Customer service

Consumers find customer_service to be deeply frustrating due to poor communication and support. Reviewers... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that emails are ignored and calls are... See more

Price

Clients share negative opinions on price, reporting inflated renting costs for low-quality properties.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated ever... See more

Rated 5 out of 5 stars

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time t... See more

Rated 5 out of 5 stars

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great a... See more

Rated 5 out of 5 stars

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

We live locally in our areas, know the locations intimately and can therefore give expert, informed advice. We are independent agents and specialise in selling residential properties. We also have a system of cross-referral so that we cross-sell betwee...


Contact info

3.7

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(733)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you, Seymours!

Seymours handled our house sale very professionally, and were always available with advice to make the whole process as smooth as possible.
They have an excellent knowledge of the local area, which is great for non-local families.
The marketing and publicity were excellent, enabling us to negotiate a fair price. The team was responsive at all times - vital for a complex process such as a house sale!
We are happy to recommend them unreservedly.

February 20, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your wonderful review, Bridget. It’s great to know our local knowledge and marketing efforts helped you secure a good price. It's been a pleasure to have been a part of your journey.

Rated 1 out of 5 stars

Seymours - Woking Rent

The Seymours – Woking was given the whole combo of bad experience you can get from an estate agency. They gave me Inventory report in the beginning, and I was assuming the LL is aware of all damages; comes up there were 4-5 blurry photos and they charged me for the scratches from previous tenants.
There was no water & electricity one weekend, and no one answered the emergency nr. – why wasn’t I surprised?! they answered the email on Monday 10Am saying someone will be coming to check after lunch.
They use photos in the advert from when the flats were refurbished several years ago; people travel from another city to find a dilapidated flat for inflated prices. Good luck to whoever takes a risk to rent from them!

February 2, 2025
Unprompted review
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Reply from Seymours Estate Agents

We're sorry to hear about your experience and appreciate your feedback. We take concerns like these seriously and would like to look into the issues you’ve raised. Please reach out to our team directly so we can discuss this further and work towards a resolution.

Rated 5 out of 5 stars

Seymours did a very good job for us in…

Seymours did a very good job for us in selling a flat. They were energetic and attentive. They got the sale through in challenging circumstances. Particular praise for Clive Gee, Luke Minto and Simon Kelso.

February 6, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you, it's good to hear that you were happy with the service and that Clive, Luke, and Simon were able to support you through the sale. It was a pleasure working with you, and we appreciate your feedback!

Rated 5 out of 5 stars

The team worked as one

The team worked as one. A long haul but the end is in sight.

February 14, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thanks for your comments and for working with us John. Keep well.

Rated 1 out of 5 stars

Hiding information on a defective lease

I have been attempting to purchase a 2 bed since October last year. During which we discovered a defective lease that my lender rejected my mortgage for.

Seymours hid their knowledge of this defective lease along with an awareness that the managemeny company does not want to budge on changing it.

Information like this should be provided to anyone who makes an offer, a company that is willing to lie about something that can harpoon a sale like this is not to be trusted and I will never be using their service again.

February 12, 2025
Unprompted review
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Reply from Seymours Estate Agents

I'm sorry to hear about your experience and understand how frustrating this must have been. We take feedback like this seriously and would like to look into it further. Could you let us know which office you were dealing with so we can investigate this properly?

Rated 4 out of 5 stars

Great valuation, marketing and sales progression but limited knowledge of agents at viewings

The reason I selected Seymours to market my property over other agents was due to the volume of helpful data provided for valuation and the "testing of the water" on the value with a few viewings which enabled us to adjust the marketing price before it went online and I had several viewings with two offers very quickly. The Sales Progression Team (in my case Clive and Tracy) were very helpful throughout. The reason I haven't given this 5* is because I understood from my buyers later that the agent that showed them around my property knew very little about it and a point I wanted all viewers to know about was NOT made clear and could have jeopardised the offer that I had accepted.

November 16, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback. I’m glad you found our valuation process and sales progression team helpful in securing your sale. I appreciate your comments about the viewing experience and will take this on board to ensure important details are always communicated clearly. If there’s anything else I can do, please let me know.

Rated 5 out of 5 stars

Seymours did a fantastic job marketing…

Seymours did a fantastic job marketing my property. They were always courteous, timely and helpful without being pushy. Everyone involved was friendly and helpful at all times. I would certainly use them again and recommend them to others.

February 5, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Dave I’m delighted to hear that you had such a positive experience with us. We always strive to be helpful and professional without being pushy, so it’s great to know that came across. We truly appreciate your recommendation and would be happy to assist you again in the future.

Rated 5 out of 5 stars

Exemplary service throughout the whole…

Exemplary service throughout the whole experience . Always notified regarding upcoming viewings and comments from prospective buyers afterwards. Honesty and integrity throughout the process Certainly a far better experience than I had with a different agent 20 years ago.
Many thanks guys.

February 4, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Mark, I’m so pleased to hear that you had such a positive experience with us. Keeping you informed and providing honest, reliable service is exactly what we strive for. We really appreciate your kind words and are glad we could make the process smoother for you. If you ever need us again, we’d be happy to help.

Rated 5 out of 5 stars

Partnership approach to moving

Honest, kind, professional, integrity, hard working and always going the extra mile are just some of the words we could use to describe James & the Seymour's, Grayshott team.
They worked in partnership with us tailoring their way of working to fit with our needs. Nothing was too much trouble and everything they did was to help us make the right decisions to suit us.
They are decent, knowledgeable and brilliant people to work with and we can't recommend them highly enough.

February 4, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words. I'm really pleased I could support you throughout the process, and that our approach worked well for you. Your recommendation means a lot, and if you need anything else, don’t hesitate to get in touch.

Rated 5 out of 5 stars

A prompt and professional service

A prompt and professional service. Pleasant and knowledgeable staff who show consideration for their clients.

November 4, 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback. I’m glad to hear you had a positive experience with our prompt and professional service. It’s great to know that our staff were knowledgeable and considerate. Thank you again Ginny, and if you ever need any further assistance, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

From our initial enquiry to the agreed…

From our initial enquiry to the agreed purchase Matthew Cook was helpful and informative. The staff overall were supportive and professional.

January 3, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your feedback. I'm glad to hear Matthew was helpful and informative throughout the process. It’s great to know the team was supportive and professional as well. If you ever need anything else, feel free to reach out.

Rated 5 out of 5 stars

An absolutely first class experience…

An absolutely first class experience from the word go, James & his team have delivered on every possible aspect that they promised & more. Sale agreed within 3 weeks of being marketed with no fuss, just an honest, professional & very straightforward approach - house selling as it should be!

February 4, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words. I’m thrilled to hear that you had a first-class experience with James and the team. It’s great to know that everything went smoothly and as promised. If you need any further help in the future, don’t hesitate to get in touch.

Rated 5 out of 5 stars

Buying house…

Seymours have been very helpful and professional throughout the whole house buying process

January 31, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Adrienne. I'm really pleased to hear that you found our service helpful and professional throughout the house buying process. If you need any further assistance in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

Great team effort selling our property

Team Seymour’s recently sold our property and they were excellent. Dan, Spencer and all the team were invested in selling the property and they did a great job.
Highly recommend

February 1, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Wendy. I'm so glad to hear that Dan, Spencer, and the team were able to support you throughout the sale. Your recommendation means a lot to us. If you need anything else in the future, don't hesitate to get in touch.

Rated 5 out of 5 stars

A good experience of Seymours

Although I decided not to buy, I was very impressed by the way Seymour’s, especially Trevor Hunnings, put himself out to facilitate multiple weekend viewings and for constructive and no pressure guidance. I shall come back.

February 1, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Colin. We really appreciate your kind words. Trevor and the team always strive to provide a helpful and pressure-free experience. We’d love to assist you again in the future.

Rated 5 out of 5 stars

Overseas rental

We were ably assisted by Jade Herring in our quest to secure a rental property. Living overseas this made the logistics somewhat challenging, however, Jade and her colleagues at Seymours handled the process professionally.
Thank you 😊

January 25, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Caroline. We're delighted to hear that Jade and the team made the process smooth despite the challenges of being overseas. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Seymours were exceptional throughout…

Seymours were exceptional throughout our move and after. Their care and attention to detail puts you at ease during one of the most stressful times of your life. Their team are quick to respond to calls and emails, check in with you along the process and are there to give after care also. I can’t recommend them enough, Andie especially for us was an absolute star but I know she’s part of a great team. Thanks guys!

January 15, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your lovely feedback Julie. We’re so pleased that Andie and the team could support you through such a stressful time. Providing a smooth and attentive service is always our goal, so it’s great to hear we made a difference. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Excellent communication with good…

Excellent communication with good feedback on potential buyers views of our property. We were kept updated throughout the viewing process. Credit to Andy, Emily, Phoebe, Tom and the team at Seymours Godalming.

January 15, 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Jane. We're delighted to hear that Andy, Emily, Phoebe, Tom, and the team kept you well-informed throughout the process.

Clear communication is key, and we’re glad we could provide that for you. Wishing you all the best.

Rated 5 out of 5 stars

Great estate agents

I had a fantastic experience with Seymours having now been shown three properties by Emma Perry. She is incredibly personable and has a great instinct for the types of property I'm looking for so I'm confident with her and the team I will find somewhere very soon.

January 24, 2025
Unprompted review
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Reply from Seymours Estate Agents

Great to hear you’ve had such a positive experience with Emma! She has a fantastic instinct for matching people with the right properties, so we’re sure you’ll find the perfect place soon. We look forward to helping you with the next steps!

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