Sézane Reviews 6,266

Excellent end to end cx

Everyting was made with a lot of love. Simple perfect.

Sezane has just great product, Lasting good - the design is an essentiel! and even better, their team is fantastic if you need help on line or at the shop. They are super flexible and nice!.

Customer service is an IA nightmare:
I order 3 pair of jeans, 2 are normally cut, the third one is two size smaller despite indicating another one.
I signal the defect, after 30’ and pictures takes of the jeans, measurements, etc: they don’t refund me shipping, they don’t send me the new pair in express (even the first pairs were shipped in express). They claim
DHL would pick up my return: nobody comes to by door, Sezane cancels the return. DHL doesn’t come up anymore. I have to pay the return myself.
A true nightmare, never again Sezane!

Edit: the team reached me. They were supposed to send me a new pair of jeans as soon as the old one was deposited with DHL: 1) it was not the case, 2) I just received an email informing me that the jeans would be reimbursed (not shipped, not shipped in express even though I paid for express shipping the first time AND asked for a new pair of jeans). But hey, they offered me a mug and a third make-up bag.

Great customer service and beautiful pieces at a reasonable price.

The presentation and care taken to send this is amazing. The quality.of yhe shirt is fabulous but I guess you get what you pay for. I will definitely recommend them to family and friends

Simply fantastic.
The products are so unique and high-quality, with that inimitable French allure. Fast and precise deliveries.

Very disappointed with Sezane. Have been a client for many years but have never had a problem like this before. It has now taken 3 weeks and still not resolved. Returned an order 26/ 11 it was received by their warehouse 27/11. An email was sent 1 week later confirming the return and apologising for the delay in refunding the item . After a few days with no news or refund I contacted customer service and explained the situation with screen shots of proof of delivery and email received.
They asked me to fill in a form with all the information . This form says it is a sworn statement with the possibility of 1 year in prison if a false statement is given! This is just a return order already in your warehouse!! They were now going to investigate the problem. I have had contact with 3 different people from customer service, and am still waiting for my refund.
If there is a problem with their warehouse ( loss, theft or other) it is not my responsibility and I should not have to wait while they finalise their inquiry!!
Monday morning, 15/12 I was told they would get back to me in 3 working days- but still no news today 19/12.
This is really not acceptable!!
Update- after contacting Sezane again on 19/12, a 4th person from customer service answered saying they would "exceptionally proceed with the refund" and that their workshop confirms they have not received the return. No
acknowledgement of any error on their side ,no mention of their email sent confirming the reception of my return, and no apology for the 3 week delay in refunding me.
I'm disgusted with the way they have handled this problem.
Order number 368803204

Updated Review 29/12
Have been contacted by Elixabete from customer care- she left a voicemail and sent an email to apologise for the problems concerning my return order. She has also sent me a gift to compensate for the inconvenience. Elixabete has handled this situation very professionally and has restored my faith in Sezane customer service!!Thank you Elixabete...

Customer service took care of a delivery problem and within just a couple of days it was resolved.

Easy return process

Amazing clothes and client service

Beautiful Items.
Need some improvement in the yarn you use for your knitted items

Always a terrible experience. Once purchased an expensive coat where the pocket was sewn on backwards. This time I have placed a Christmas order and 7 days later it still has not been received, despite them sending emails saying it will be received soon. Then they don't give you a customer service phone number to call, presumably because it would be overwhelmed with irate customers.

This is definitely my last purchase from this place

Sézane’s customer service is outstanding. I emailed them and received a response shortly after. Communication was seamless, and their replies were always punctual. They addressed all of my needs quickly and effectively.

I am extremely disappointed with my experience.

I purchased a pair of shoes priced at $330, which developed a serious defect after LESS THAN ONE WEEK of wear — the sole detached, something the company themselves admitted “should certainly not have happened.” This occurred while I was at work, which was both embarrassing and disruptive. Thankfully, I happened to have another pair of shoes kept at the office; otherwise, the situation would have been a complete disaster.

While customer service acknowledged the defect, their communication was unnecessarily procedural and dismissive in tone. Rather than offering a clear and straightforward resolution, the response focused on process and formalities.

I also had another item returned to the company. However, it was only after I raised this quality issue that they finally confirmed the refund for that separate return, despite the item having already been received by them.

Being required to navigate standard return procedures for defective or already-returned items, rather than receiving timely confirmation and resolution, was disappointing.

For a brand positioned at a premium price point, both the product quality and the customer service experience fell below acceptable standards. I will not be purchasing from this brand again.

Super Service

Sezane's response to my request were immediate.
I felt that the were willing to help me.

I want to purchase something but there is no phone number to check size availability so I tried emailing them with the address given but the message came back as an invalid address and I could not send the email.

How else does one contact the company when they do not provide correct information on their websites?

A bit rubbish….

I would like to share a heartfelt compliment about my shopping experience with Sézane. Since there are no Sézane stores in my country, all my purchases have been through your online shop, and every order has been a pleasure.

Your team is always exceptionally helpful and patient — whether it’s advising me on sizing, assisting with exchanges, helping with colour choices, or arranging returns. I truly appreciate the care and professionalism you provide each time.

Thank you for consistently delivering such a wonderful shopping experience. It makes me feel confident and happy to continue choosing Sézane.